Transcript TABLE MANNER COURSE

Business Etiquette
Barbara Jean Bruin, CHE
The Collins School Of Hospitality Management
Cal Poly University, Pomona
A grateful thanks to Dr. Ben Dewald
Let’s Be Seated
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It is customary for the young
man to help the young lady on
his right to be seated
If business cards were handed
out prior- put in your coat or
purse
If presented at table place to left
of fork until dessert
Start talking to the person at
your right
Purses under chair
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Napkin
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The place for the napkin is on your lap
The server might do this for you
Place on chair when you leave
Dab corner of mouth
Sneezing and coughing NOT in napkin
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Which Knife & Fork To Use
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For most set-meals and
banquet functions the
silverware is placed in the
order of use.
You take the piece on the
outside first.
For a-la-carte orders the
server should re-adjust your
silverware after your order,
again use from the outside in.
Fish Silver, fork left hand
with tines down.
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SOME DON’TS…
Don’t
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Stick your elbows out like a butterfly.
Try to eat with your elbows on the table.
Put too much in your mouth at once.
Chew with your mouth open.
Talk with your mouth full.
Try to eat leaning back.
Slouch. Sit erect.
Throw your arm over the back of your chair.
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Bread & Butter-----B & D
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The butter knife is
placed on the bread
and butter plate.
Always break the
bread with your
fingers
Do not cut the bread
with the butter knife;
Just butter the bread
with it.
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When Reaching For:
 The
bread basket
 Salad dressing
 Salt & pepper
 Etc.
Offer them to your guest(s) first
BEFORE using them yourself.
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Buffet Dining
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The Approach
Look at tables and station. One line or two.
Gender and status factors, groups.
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Placing food on your plate
Not too much. Where is more? The spoon?
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Seating or standing?
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Coursed Meals
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The soup spoon is tipped
slightly away from you and
is filled by moving it away
from you, not toward you.
Sip the soup from the side
of the spoon, the spoon
should be placed on the
saucer not in the bowl.
Salad should be eaten with
the fork in your right hand
Fish silver. Fish fork used
with tines down in left
hand.
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Food You Can Not Swallow
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Don’t spit it out
Chew it into as small a piece as possible
Then place it on the prongs of your fork
(or into your spoon if the course calls for a
spoon).
Then place it on the rim of your plate
Note: Olive pits or fish bones should be removed
with your fingers.
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Hold Wine Glass by Stem
• Toast to your health!
•The host should toast first
•Never drink if the toast is to you
•Do not stand if the toast is to you
• Second is always to the host
•May our house always be too small to
hold all our friends
•Drink in moderation.
•Dab your mouth before drinking.
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Which hand to eat with?
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Continental, knife is held in right
hand, hold fork in left hand prongs
down, spear the meat with your fork
and cut it off with your knife. Cut
only one piece at a time. Fork is
conveyed to the mouth by twisting
your wrist and raising your forearm
slightly.
American, after cutting meat place
knife on plate. Move fork from left to
right hand. Take food to mouth and
eat. Change back fork to left hand,
pick up knife with right hand cut and
repeat.
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Resting vs. Finished
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Cross your silverware on
your plate while resting
(8:20)
When the course is
finished place both knife
and fork at 4:20 this tell
the waiter your are
finished.
Coffee spoon rested on
side of saucer not in cup.
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GOOD CONVERSATION
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Don’t air your views in a loud voice
Be more interested in hearing the other
person’s views than in expressing your own
While at the table, knife should never be raised
more than an inch or two off table.
Remember the Carnegie “3 C’s”
Look for uncomfortable people
Talk business after entrée is cleared
Excusing yourself
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Networking
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Arrive early enough to refresh yourself
Don’t go starving!
First impressions really count
Handshakes
Introductions
Name, what you do, a hint to help remember
your name, body language, office seniority &
age, younger to older
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Business Cards
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“In” pocket- left, “out” pocket- right.
CLEAN!!!
Read and acknowledge
No cards to senior execs unless requested
Given at beginning of event
Not at beginning of conversation
Never write on the face of the card
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Conclusions:
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The answer to
Thank You is:
My Pleasure!
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Questions?
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