Transcript PPT Template

Slide 1
IN TSS-03
Troubleshooting Tips and Techniques
Presented by Jeff Perillo and Jon
Running
10-16-2012
© 2012 Invensys. All Rights Reserved. The names, logos, and taglines identifying the products and services of Invensys are proprietary marks of
Invensys or its subsidiaries. All third party trademarks and service marks are the proprietary marks of their respective owners.
Overview
In this presentation we will be covering troubleshooting steps for
various IntelaTrac components
• The following IntelaTrac components will be covered:
•IMC
•Sync Server
•Web Reports
•Database
•Handheld Devices
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Flowchart of IntelaTrac System
DB
Server
Sync Server
Client PC’s
Handheld 4
Handheld 1
Slide 4
Handheld 2
Handheld 3
IntelaTrac Management Center (IMC)
The IMC is the center of all configuration and setup for IntelaTrac
The following modules are the most common places for support cases
to arise:
•Procedure Builder
•Schedule Manager
•Auditor Plus
•Administration
•Device Registration
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Procedure Builder
1. Procedures with incorrect
asset associated
2. Procedures with unexpected
data type set
3. Attached documents fail to
attach
4. Ignore status can be set
unexpectedly
5. Actions can be incorrectly
configured
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Schedule Manager
1. Scheduled procedure not immediately available
2. Role not available in role filter
3. Unable to schedule to preferred role
4. Expected procedure unavailable for scheduling
5. Unable to schedule procedure to specific user
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Administration
1. Set appropriate permissions to individual or role
2. Set permissions but they are not applied
3. Attached documents directory set correctly
4. Set correct asset top node
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Device Registration
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Device Registration (cont.)
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Sync Server & ArchestrA Logger
1. Setting logging level and collecting log files from each service
2. Set connection string without reinstall
3. Ensure the services are started and will recover
4. Increase timeouts for slow networks
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ArchestrA Logger
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Update connection string
1. Open sat.config
2. Find <databaseservers> section
3. Update <name> and <hostname>
4. Provide to support if db login and password need to be changed
5. Restart service
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Update connection string (cont.)
The following config files will need to be modified:
•Sat.config
•Sat.scheduling.service.config
•Sat.synchronization.service.config
•Sat.dts.service.config
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Service settings
1. Start up type set to automatic
2. Recovery set first failure to “restart the service”
3. Recovery set second failure to “restart the service”
4. Subsequent failures set to run a program where you can send a
message the service is down
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Timeouts
Increase Service Timeout
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Timeouts
Increase query timeout
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Mobile Logging
1. Open log file with Notepad
2. Find logging section
3. Update logging level to desired logging level
4. Save file
5. Restart Corresponding Service
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Web Reports
1. IIS installed
2. ASP .NET installed
3. Server Permissions
4. Valid SMTP available
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IIS
IIS must be installed on the Web Reports server for web reports to
function.
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ASP .NET requirements
<v4.2 SP1 - .NET 1.1 and .NET 2.0 are a requirement on the server.
>v4.2 SP1 - .NET 3.5 is a requirement on the server.
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Server Permissions to IIS
Permissions to manage IIS will be required as sometimes restarting
IIS is necessary to apply changes made
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SMTP
1. A valid SMTP must be set in order to mail reports
2. To test the SMTP you can use telnet
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DB Overview
1. Backing up your db
2. Truncate and shrink log files and large dbs
3. Truncating old unused data on dbs upgraded to 3.2
4. Setting daily index reorganization and weekly index rebuild
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Backups
A backup schedule should be set to ensure your db is always backed up
Frequently when supporting issue Wonderware Support will request a
copy of the db for troubleshooting
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Truncate/Shrink Logs
A good way to recover drive space is to truncate and shrink the
database logs.
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Truncate old unused data
Truncating old data from the 2.5/3.1 system will help clean up used
storage space
Tables that have a SATD in the name are deprecated and no longer
used. These can be truncated
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Indexes
A daily Index reorganization should be scheduled for the IntelaTrac
database
A weekly Index rebuild should also be scheduled.
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Handheld
1. Cab file basics
2. Replacing .sdf
3. Idockit settings for Motorola 9090
4. RFID test for SRM3 RFID reader for Intermec CK61
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CABS
What are .CAB files?
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SDF
Resetting Mobile IntelaTrac’s database (.sdf) can resolve many minor
corruption issues that can occur with transfers on unstable networks
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iDockIt – for Motorola/Symbol/Bartec
1. Set iDockIt to Direct for a single bay USB cradle
2. Set iDockIt to Ethernet for a 4bay Ethernet cradle
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SRM3
Use the RFID test to ensure all the drivers have been successfully
installed and the RFID is functioning correctly
Slide 33
Wonderware Developer Network(WDN)
TechNote 643: Error Logging in
IntelaTrac
https://wdn.wonderware.com
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Questions?
Slide 35