Transcript C21 Co-chair event

NEXT GENERATION BROADBAND
UPDATE
Thursday 3 April 2008
Information in this presentation is subject to change
Delivered over BT’s 21st Century Network
NEXT GENERATION BROADBAND
- Agenda
•
Welcome
Bill du Cann
•
Next generation broadband update
Andrew Gray
•
End user migration
Tony Carpenter
•
Information & communications support
Wendy Moir & Bill du Cann
•
Q&A
All
•
Information in this presentation is subject to change
Delivered over BT’s 21st Century Network
NEXT GENERATION BROADBAND
UPDATE
Andrew Gray
BT Design, Customer Engagement
Consultant
Information in this presentation is subject to change
Delivered over BT’s 21st Century Network
BT’S 21st CENTURY NETWORK
• 21CN objectives remain the same:
– Enhance the customer experience - greater control, choice and flexibility
– Launch exciting new services to market faster through software developments
and common capabilities
– Reduce costs and grow cash cost savings
• 2008 – Beginning the delivery of next generation software-based
services to the UK:
– February 2008
– Spring 2008
– Summer 2008
– Late 2008
Wholesale Ethernet
Wholesale Broadband Connect and Managed Connect
New innovation platform
Next generation integrated voice
& broadband service
Information in this presentation is subject to change
Delivered over BT’s 21st Century Network
BT’S 21st CENTURY NETWORK
- Principles
• Strong focus on customer experience throughout
• We’ve listened to CPs, end users and vendors
• Windows for voluntary, customer-led upgrades to new
services
• Successful migration trials
• New services rolled out as quickly as possible to as many
end users as possible
• CP input into rollout schedule
• Launch of end user services at CPs discretion
Information in this presentation is subject to change
Delivered over BT’s 21st Century Network
NEXT GENERATION BROADBAND
- Retirement of today’s broadband services
• IPstream & Datastream initially retained on today’s network
• Industry ‘sun setting’ consultation underway
 Discussions at January & March working groups
 Bi-laterals to understand key considerations
 Formal consultation scheduled for calendar Q2 2008
• CPs to consider:
 WBC products that best meet their needs - and those of their end
users
 Timescales
Information in this presentation is subject to change
Consult21
Information is subject to change and is for discussion purposes only.
Any dates/timings are the current anticipated timescales and may be subject to change.
I&M WG over BT’s 21st Century Network
Delivered
6
NEXT GENERATION BROADBAND
- BT Wholesale’s products
• Initial product comprises:
• Wholesale Broadband Connect
– A component-based service available for CPs with their own networks
• Wholesale Broadband Managed Connect
– A managed wholesale product designed for CPs preferring
a seamless end-to-end service
• IPStream Connect
– A new service for CPs that helps them bridge between
today's network and 21CN
• Future additions:
• An integrated voice and broadband service
• A dedicated downstream product
• An access fibre variation for BT’s already announced Ebbsfleet Valley, Kent,
fibre-to-the-home deployment
Information in this presentation is subject to change
Delivered over BT’s 21st Century Network
NEXT GENERATION BROADBAND
- Benefits for end users
• Richer broadband experience opening the door to much more
end user control, choice and flexibility
• The ability to support multiple applications in parallel
• Enhanced techniques to optimise each lines’ performance and
to improve the customer experience
• Higher speed national broadband service with the ability
to reserve bandwidth sessions
Information in this presentation is subject to change
Delivered over BT’s 21st Century Network
NEXT GENERATION BROADBAND
- Benefits for Communications Providers
• National broadband service based on ADSL2+ technology
• Range of added value features - including quality of service tiers
to underpin new and exciting end user services
• Component-based or managed end-to-end service underpinning
choice and cost efficiency
• Sophisticated dynamic line management optimises each
end users’ broadband service
• Improved line diagnostics offers root cause analysis
of complex faults - improving service reliability
• Faster, simpler ordering systems
Information in this presentation is subject to change
Delivered over BT’s 21st Century Network
NEXT GENERATION BROADBAND
- WBC Trials
•
Objectives:
- To understand and gain confidence of end user experience
- To accelerate learning for both BT & CP’s
•
Involves Entanet, BT Retail and BT Wholesale VNS
•
Collaborative trialling on second and primary lines
•
Surveys to understand end user perceptions of:
 Installation
 Performance, service quality and reliability
•
Close collaboration continues
Information in this presentation is subject to change
Information is subject to change and is for discussion purposes only.
Consult21
Delivered over BT’s
21st
Century
Network
Any dates/timings
are the
current anticipated timescales and may be subject to change.
I&M WG
10
NEXT GENERATION BROADBAND
- Current status
• WBC notification posted with service availability from 30th April 2008
 Reach progressively increasing to a potential end user base of around
10million homes by April 2009
• WBC full product pricing available at www.btwholesale.com
 Includes elevated best efforts, assured rate & migration charges
• Information available at www.btwholesale.com/wbc
 SIN (Supplier Information Note)
 Migration handbook
 BBCR/XML specifications
 Operational handbook
Information in this presentation is subject to change
Information is subject to change and is for discussion purposes only.
Consult21
Delivered over BT’s
21st
Century
Network
Any dates/timings
are the
current anticipated timescales and may be subject to change.
I&M WG
11
NEXT GENERATION BROADBAND
END USER MIGRATION
Tony Carpenter
BT Wholesale, 21CN Broadband
Product Development
Information in this presentation is subject to change
Delivered over BT’s 21st Century Network
NEXT GENERATION BROADBAND
- End user migration
•
Linked to service availability at a given exchange
•
CPs can choose:
Singleton process
•
Suitable for home movers/CP migrations
•
Migration takes place during normal working hours on 5 day lead-time
•
Charges associated
Multiple process
•
Same CP, multiple migrations - free
•
Minimum of 10 orders per day, per exchange
•
Requires CPs to provide monthly forecasts by exchange
•
Migrations take place overnight between 01:00-06:00
•
Outage 2.5 - 5 minutes – Voice & Broadband
•
Based on the planned Openreach multiple re-termination product & agreed LLU industry
process
Information in this presentation is subject to change
Information is subject to change and is for discussion purposes only.
Consult21
Delivered over BT’s
21st
Century
Network
Any dates/timings
are the
current anticipated timescales and may be subject to change.
I&M WG
13
NEXT GENERATION BROADBAND
- Migration forecasting and apportionment
Request CP forecast
Collate all CP forecasts
Openreach resource allocation
Apportionment
Orders placed
Physical migrations
Mar
10
17
24
Apr
31
7
14
17
May
21
28
5
12
19
26
• Gather forecast from all CPs
• Align with Openreach LLU resource booking
• Apportion available slots through equivalent process, communicate to CPs
• CPs place orders in line with agreed migration dates (15 day lead time)
Information in this presentation is subject to change
Information is subject to change and is for discussion purposes only.
Consult21
Delivered over BT’s
21st
Century
Network
Any dates/timings
are the
current anticipated timescales and may be subject to change.
I&M WG
14
NEXT GENERATION BROADBAND
INFORMATION & COMMUNICATIONS SUPPORT
Wendy Moir
BT Wholesale, Head of 21CN Industry
Migration Communications
Bill du Cann
BT Wholesale, Industry Consultation
Manager
Information in this presentation is subject to change
Delivered over BT’s 21st Century Network
NEXT GENERATION BROADBAND
- CPs’ communication responsibilities
• For both WBC & WBMC:
 CPs are responsible for end user marketing and
communications
 CPs determine their end user migration timeframe
based on BT Wholesale’s service availability schedule
 BT Wholesale communicates ‘availability’;
CPs ‘launch’ end user services
 BT Wholesale confirms WBC will ‘offer the highest
stable speed a line can support’ (acknowledging that
individual lines will differ); CPs decide how they
market the service to end users
 No switched-on activity
 Industry Call Centre will deal with general enquiries,
referring specifics to CPs
Information in this presentation is subject to change
Information is subject to change and is for discussion purposes only.
Consult21
Delivered over BT’s
21st
Century
Network
Any dates/timings
are the
current anticipated timescales and may be subject to change.
I&M WG
16
NEXT GENERATION BROADBAND
- Information sources
• New site on www.btwholesale.com
– log on to ‘customer zone’
– then ‘service availability/network data sets’
• Content
– Broadband Service Availability data with no encryption keys or
CPNI access requirements
– Exchange Location Information - available to CPs with
Category B clearance from CPNI
– CP query/feedback button
– Site minder registration for email updates prompts
• WBC availability schedule
– For new 21CN service availability by exchange
– Interconnect node names and availability dates
Information in this presentation is subject to change
Delivered over BT’s 21st Century Network
NEXT GENERATION BROADBAND
- Diary dates
Date
Topic
Wednesday
9 April
Accessing 21CN network information:
Monday
14 April
www.btwholesale.com 21CN product order portal
Tuesday
13 May
BT Wholesale markets, WBC family webcast
End May
(date TBC)
Quarterly update call on Consult21 activities
Friday
6 June
BT Wholesale markets, Connect customer showcase
- service availability schedules
- rollout schedules
- service retirement schedules
- network inventory information
To register please contact [email protected]
Information in this presentation is subject to change
Information is subject to change and is for discussion purposes only.
Consult21
Delivered over BT’s
21st
Century
Network
Any dates/timings
are the
current anticipated timescales and may be subject to change.
I&M WG
18
NEXT GENERATION BROADBAND
- CP communication support
• Broadband speed education
• Frequently asked questions
• Optimising the home environment:
 CPE - informed by comprehensive testing
programme and early end user experience
 Home wiring – informed by results of
interstitial plate trial & further industry
discussion
 CPE/PC configurations
Information in this presentation is subject to change
Information is subject to change and is for discussion purposes only.
Consult21
Delivered over BT’s
21st
Century
Network
Any dates/timings
are the
current anticipated timescales and may be subject to change.
I&M WG
19
NEXT GENERATION SERVICES
Q&A
Information in this presentation is subject to change
Delivered over BT’s 21st Century Network