Transcript Slide 1

16 October 2006
1
London Borough of Merton
Transport Liaison
Robert Pontin
Borough Relationship Manager
16 October 2006
2
Agenda
• Access to the bus network
• Road Congestion
• Bus Countdown
Access to the Bus Network
Access to the Bus Network
• All buses are low-floor vehicles (excluding Heritage buses
on routes 9 and 15), which means that they are lowered to
street level when the bus stops and the doors open.
• 50% of all bus stops in London are fully accessible. This
rises to 56% in Merton.
• Floor level buses enable all customers, including
wheelchair users*, people with buggies, people with
assistance dogs and people with other mobility
impairments to get on and off easily.
•
* The wheelchair space on buses cannot take a wheelchair bigger than
70cm in width and 120cm in length.
Scale of the Bus Network
30
2007/08 System Patronage (millions)
25
20
15
10
5
0
Key Bus Indicators
1999/00
2008/09
Change
Bus passenger
Journeys (m)
1296
2247
+73%
Bus-km
operated (m)
348
478
+37%
Excess Wait
Time
2.1 minutes
1.1 minutes
-48%
100%
+5690 low-floor
vehicles
Percentage of
37%
accessible low- (Mar ’00)
floor buses
(Dec ’05)
New Bus for London
New Bus for London
Principal areas for discussion
Facilities for standees
Lighting levels
Location, designation & marking of priority seats
Seating spacing upper deck
Seat heights
Trims, colours, floor coverings
Handrails and hand poles layout and colours and finish
Step edge treatment
Bell push locations
Operation role & duties of conductor
Ticket reader locations
Guidance for Bus Drivers
Driver Training
• Driver Training is taken very seriously by TfL and is
more comprehensive than the rest of the UK
• Drivers must take a BTEC qualification which is a
bespoke vocational award unique to London
• All drivers must achieve the BTEC within their first
year of service and undertake annual refresher
training.
• Competence based award administered by Edexcel
• 40 hours’ worth of training
• 23,000 bus drivers in London
• At any one time 20,000 drivers are BTEC qualified
Monitoring of Service Standards
• Driving quality monitored by the Driving Standards
Agency
• Year on year favourable trend
• Revamped Mystery Traveller Survey, focussed on:
– Smoothness of ride
– Interaction
– Professionalism
– Serving the stop
• Pilot scheme to encourage improved performance
linked to bonus payments
Road Congestion
TfL’s Responsibilities
•
Full operational responsibility for the Transport For London Road
Network (TLRN – the ‘Red Routes’), consisting of:
• 4% (580km) of London’s total road length, but;
• Carrying over 30% of its traffic, and;
• Up to 40% of the total economic value (GVA) of traffic movement
across the city.
•
Through the Traffic Management Act, a strategic responsibility for
coordinating works and ensuring the free flow of traffic on the
Strategic Road Network (SRN) – a further 500 km of Borough
maintained and heavily trafficked major (‘A’) roads.
•
Responsibility for the maintenance, management and operation of all
of London 6000 traffic signals on all roads across London, and for the
real time operational control of the road network through the London
Streets Traffic Control Centre (LSTCC).
Policy vs. Operational Outcomes
MTS Policy Objective
Key Operational Outcomes
• Efficient and reliable operation
of the road network
1. Journey time reliability
2. Signal junction efficiency
• Minimising the impact of
roadworks and planned
interventions
3. Disruption due to planned
interventions
• Minimising the impact of
unplanned events and
emergencies
4. Disruption due to
emergencies
& unplanned events
Journey Time Reliability
100%
09-10 P1
98%
09-10 P2
96%
09-10 P3
94%
09-10 P4
92%
09-10 P5
09-10 P6
90%
09-10 P7
88%
09-10 P8
86%
09-10 P9
09-10 P10
82%
09-10 P11
80%
09-10 P12
00:00
01:00
02:00
03:00
04:00
05:00
06:00
07:00
08:00
09:00
10:00
11:00
12:00
13:00
14:00
15:00
16:00
17:00
18:00
19:00
20:00
21:00
22:00
23:00
84%
09-10 P13
10-11 P1
Journey Time Reliability - Improvements
• Corridor Management
Approach
• SCOOT Programme
• Pedestrian countdown
• Removal of unnecessary
traffic signals
• Review of traffic signal
timings
Signal Junction Efficiency
%age of occasions when
vehicles clear traffic signals
on first green phase
%age of occasions when
pedestrians clear footway
during green man phase
Before
After
Improvement
71.7%
77.6%
+5.9%
94.3%
94.6%
+0.3%
Disruption due to Planned
Interventions
TLRN Duration (hours) of Serious & Severe Planned Events by Category
120
100
Hours
80
60
40
20
0
P1
P2
P3
P4
P5
P6
P7
P8
P9
P10 P11 P12 P13 P01
09/10 09/10 09/10 09/10 09/10 09/10 09/10 09/10 09/10 09/10 09/10 09/10 09/10 10/11
Special Events-Planned
1
0
0
0
0
0
0
0
10
0
0
1
10
2
Planned Utility
15
5
16
14
9
10
41
57
16
13
0
18
1
1
Highway Authority -Planned Works
37
18
12
83
25
48
27
7
23
8
7
11
78
9
Minimising Impact of Planned
Interventions
•
Strengthening the Mayor’s Code
of Conduct on Streeworks to
improve coordination
•
Delivering the London Permit
Scheme
•
Improving enforcement work to
minimise disruption from planned
roadworks
•
Working with DfT to develop
further legislative powers to
incentivise reductions in the
duration of roadworks
•
Develop workathons/extended
hours and 24/7 working/plating
Minimising Impact of Unplanned
Events
•
Deploying Image Recognition
Incident Detection (IRID) camera
technology
•
Delivering better integration of
police, traffic and bus operations
through a combined Surface
Transport and Traffic Operational
Control Centre (STTOCC)
•
Improving real-time public
information to enable motorists
to avoid disruption
•
Development of real-time traffic
modelling capability, to improve
the effectiveness of incident
responses
Bus Countdown
Bus Countdown
•
Information (RTI) for ALL bus routes and bus stops across
London’s network
•
Information provided via fixed and mobile internet and SMS text
message will secure access to bus RTI both at and away from a
bus stop
•
The Internet and SMS text message services are scheduled to be
available in Q2 2011/12
•
A new generation of 2500 on-street signs will by deployed within
London complementing these services. The roll out of the new
Countdown signs will start in Q2 2011/12 and will complete in
2012/13
Physical Signs
The new signs will:
•
Utilise the latest technology
to ensure easy readability and
will adhere to the latest
Disability Guidelines (LED
signs, amber colour on black
background)
•
Be more flexible and
adaptable to a wider range of
situations
•
All sign locations have been
decided according to a stop
selection strategy
New Information Channels
•
Internet (fixed and mobile)
•
Extends RTI beyond the stop
environment and covers the
entire network
•
Will be a flexible service
offering search facilities to
find a bus stop by
– stop name or stop code,
– street name,
– post code or area.
SMS Text Service
The SMS text service will:
•
Search by using a unique
stop code displayed at the
bus stop, which user texts to
a TfL mobile number
•
Enable visually impaired
people to use Text to Speech
facility available on phones
•
Cost 12p/txt for reply in
addition to standard network
charge
The “Virtual” Sign
Disability Access
•
TfL aims to provide a web service that is simple and easy to use
•
Text to speech facility where available on phones
•
Signs will utilise the latest technology to ensure easy readability
and adhere to the latest Disability Guidelines
•
TfL are actively pursuing a stop specific audio solution
•
The final design of the new signs is currently being developed
•
User Testing for all media delivery channels – SMS, Web and Onstreet Signs – will be undertaken prior to the launch of
Countdown.
www.tfl.gov.uk