Transcript DIALGUARD - Pan Cyber Information Technology

DIALGUARD
Call Accounting Software
Quick Facts
Telecommunications generally represent the 2nd or 3rd
largest monthly expense in any organization and
telephone calls typically account for 75% of this amount.
Repeatedly studies have shown that a Call Accounting
system reduces a company’s phone expenses by
30% – 40%. Here’s how……..
DO YOU KNOW…..
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Who makes the maximum calls from your office & where?
The telephone expense of each department, division or
individual?
How many calls come into your company or department or to
individuals per day?
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How much does each single call cost?
Who spends most time on phone in your office?
Whether you have enough or too few phone lines?
Overview
DIALGUARD - a call accounting software, tracks all
incoming/outgoing calls by extension, date, time, type and
phone number.
Provides extensive set of reports in order to look at the
data in several different ways including; by date, time,
employee, phone numbers, clients, departments, length
of calls, cost etc….
Management Perspective: Summary reports are
generated/scheduled to provide an overview of the over
all organization telecom utilization.
DIALGUARD – What it does
When any call is made or received in
your organization, your PBX sends out
certain data called either CDR or SMDR.
DIALGUARD captures this data to a PC
and generates different kinds of reports
Key Reports
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Extension Wise Report
Department Wise Report
Division Wise Report
Company Wise Report
Trunk Wise Report
Account Code Wise Report
Country Wise Report
Client Wise Report
Service Provider Wise Report
Top ‘N’ Calls
Unanswered calls
Average Ring Time
Frequently called numbers
Specific Called Number
Most Busy/Used Extension
Most Expensive Extension
Extension Occupancy Report
Trunk Utilization Report
Calls above Specific
- Summary, Detail & Graphical
- Summary, Detail & Graphical
- Summary, Detail & Graphical
- Summary, Detail & Graphical
- Summary, Detail & Graphical
- Summary, Detail & Graphical
- Summary, Detail & Graphical
- Summary, Detail & Graphical
- By Duration and Value
- Extension and Trunk Wise
- Extension Wise
- Incoming and Outgoing
- Extension Wise
- Graphical
- Graphical
- Graphical
- Graphical
- Duration & Value
Option of
creating
additional
customized
reports
Features
Key Benefits
For Finance Manager
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Monitor/Reduce per call costs.
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Review costs by department.
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Produce executive reports & summaries.
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Increase profits by billing clients for calls made on their behalf.
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Control telecommunication expenses/misuse/abuse.
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Control telecommunication expenses by budgeting.
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Allocate expenses by projects, cost centers, departments and individuals.
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Re-bill charges to clients, employees or departments.
For HR Manager
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Monitor employee misuse and abuses of your phone system.
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Identify repeat callers & their needs.
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Determine how long your employees are staying on line.
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Improve employee scheduling by anticipating exact call load.
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Minimize time and fatigue involved in manual distribution of cost from the bills.
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Monitor after office hour calls
For Sales Manager
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Evaluate sales team performance and improve productivity.
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How much activity do you have overseas and in which country?
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Track missed calls and avoid lost opportunities
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Know exactly how many calls are being made to what region.
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Develop sales and marketing strategies based on the calling information.
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Assess the effectiveness of advertising and marketing.
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Quick & reliable data to design marketing programs & strategies.
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Know if your sales team is making enough calls to a particular region
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Get a geographical look at your customers.
More than 5000 installations
DIALGUARD
an employee productivity tool
a business planning tool
&
a comprehensive solution to manage your telecom cost
thank you