Transcript NSLC Journey to CSA-Z1000 - Safety Services Nova Scotia

On The Road to Safety Management
Starting the Journey to CSA Z1000-06
Roddy Macdonald, VP-HR
Enid Stout, Manager OHS&B
NSSC March 2007
On The Road to Safety Management
an NSLC case study
Today’s roadmap …
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NSSC March 2007
Looking Back
Starting a New Journey
The Destination
Getting Ready
The Journey So Far
“You Are Here” – Challenges & Successes to Date
Looking Ahead – The Journey Continues
Conclusion – Benefits & Key Learnings
Questions & Answers
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On The Road to Safety Management
Starting a New Journey
Recent evolution …
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Crown Corp 2001
A “commercial” mandate
Social responsibility mandate
Significant change
New leadership
Increased investment
NSLC marketing & “Brand”
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On The Road to Safety Management
Starting a New Journey
Today the NSLC is …
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1,500 employees
$500,000,000 in sales
3,000 products (sku’s)
500+ vendors in 40 countries
Retail: 108 stores across NS
15 million transactions per year
• Wholesale: 36 agency stores
2,200 licensees
4 private wine stores
• 4th largest liquor retailer in Canada
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On The Road to Safety Management
Starting a New Journey
NSLC’s PURPOSE
Bring a world of beverage enjoyment
to Nova Scotia.
VISION
To be recognized as a superb retailer, known
for our business performance, customer focus
and vibrant shopping experience, eliciting the
pride and enthusiasm of Nova Scotians.
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On The Road to Safety Management
Starting a New Journey
NSLC’s CULTURE
•Encourages innovation and creativity.
•Engages employees in achieving success
•Is driven by customer needs
•Demonstrates respect and dignity in all we do
•Is a fun place to work
•Advocates intelligent consumption
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On The Road to Safety Management
Starting a New Journey
Purpose
Vision
Culture
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This is the starting point for our
Journey to Safety Management
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On The Road to Safety Management
Starting a New Journey
Why start on this journey?
• To maintain a safe & healthy workplace
• Existing OH&S Program well established
but needed updating
• Legislative changes
• Want OH&S to be more integrated
• Greater cultural emphasis on safety
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On The Road to Safety Management
Starting a New Journey
The Opportunity …
• New leadership – “easy sell”
• Leverage significant culture change already
underway
• Financial resources available
• Draw on available expertise
• Create momentum
• Create a system that perpetuates safety
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On The Road to Safety Management
The Destination
Canadian Standards Association
Z1000-06 Standard
NSSC March 2007
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On The Road to Safety Management
The Destination
Why adopt CSA Z1000-06?
• Embeds safety into business strategy
• Uses the familiar management model
– Plan, Do, Check, Act
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Ensures continuous improvement
Recognized OHS best practice
A Canadian standard
Tri-partite development
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On The Road to Safety Management
The Destination
What is CSA Z1000-06?
• Framework for facilitating improvements in an
organization’s OHS performance
• Establishes basic requirements for an effective
OHS management system, including system
documentation and provides guidance materials
and audit questions
• Designed for use by all types of organizations
• Now regarded as a Canadian OHS best practice
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On The Road to Safety Management
The Destination
What is CSA Z1000-06?
• Performance based – using outcomes with
concrete goals
• Identifies and defines roles, responsibilities and
accountabilities
• Balanced approach between hazard and risk
based prevention and controls
• Management commitment and worker
participation
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On The Road to Safety Management
Getting Ready
Preparing the Way
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OHS Program review
Spring 2005
Proposal approved
Fall 2005
Consultant hired
Feb 2006
Project Plan approved
March 2006
Objectives in Business Plan April 2006
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On The Road to Safety Management
Getting Ready
Development Team
• Manager of OHS&B
• OHS Coordinator (Paula LeBlanc)
• External Consultant (David Gibson)
Consultation Framework
• Executive Steering Committee
• JOHSCs – Provincial & DC
• Working Group
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On The Road to Safety Management
Getting Ready
Steering Committee
Provided the high level input and oversight
necessary to make the project successful through
periodic progress meetings. Met every 4-6 weeks.
• VP, HR
• VP, Operations
• Director, Supply Chain
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On The Road to Safety Management
Getting Ready
Working Group
Provided the detailed input and working level
perspective. Met every 2 weeks.
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2 Store Managers (NSGEU, Local 1670)
Regional Manager (Mgmt)
Distribution Centre Manager (Mgmt)
Store Clerk (NSGEU, Local 470)
Maintenance Worker (NSGEU, Local 470)
Finance Clerk (Non-Union)
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On The Road to Safety Management
Getting Ready
Consultative Framework
Executive Committee
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Steering Committee
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Development Team
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JOHS Committees
Working Group
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On The Road to Safety Management
The Journey Begins
Getting Started (March 2006)
• Hazard Identification, Risk Assessment &
Control Workshops
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Retail
Distribution Centre
Facilities and Development
Head Office
• Development of Safe Work Practices and
Safe Job Procedures
• Development of the OHSMS System
Elements
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On The Road to Safety Management
The Journey Begins
The OHSMS
Manual
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On The Road to Safety Management
The Journey Begins
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On The Road to Safety Management
The Journey Begins
The OHSMS Manual
1. Commitment, leadership, and participation
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Revised OHS Policy
Roles & Responsibilities
CSA Standard and the Management Cycle
PLAN
– DO – CHECK - ACT
2. Legal and other requirements
3. Hazard identification; risk assessment & control
4. OHS objectives and targets
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On The Road to Safety Management
The Journey Begins
PLAN –
DO
– CHECK - ACT
5. Preventive and protective measures
6. Emergency prevention, preparedness, and
response
7. Competence and training
8. Communication and awareness
9. Procurement, contracting & management of
change
10.Documentation
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On The Road to Safety Management
The Journey Begins
PLAN – DO –
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CHECK - ACT
Monitoring and measurement
Incident investigation and analysis
Internal audits
Preventive and corrective action
PLAN – DO – CHECK -
ACT
15. Management review and continual improvement
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On The Road to Safety Management
The Journey Begins
Communicating the New System
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Face to face training sessions
Manuals for every work site
Resources available on the Internal Website
“Daily Bulletin” to all business units
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On The Road to Safety Management
The Journey Begins
Full Day Training Sessions
• 300 employees
• All Managers and Assistant Managers
• JOHSC Members and Store OHS
Representatives
• Delivered province-wide
• Detailed trained on new manual, forms and
processes
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On The Road to Safety Management
The Journey Begins
Orientation for employees
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Delivered to all other employees
Covered core OHSMS information
How to report a hazard or an OHS concern
Work refusals
Hazards, safe work practices, PPE
WHMIS information
Emergency preparedness, first aid, fire
safety plans
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On The Road to Safety Management
“You Are Here”
Success to date …
Commitment from the Board and Executive
OHS goals in business plan
Roles and responsibilities defined
Accountability processes in place with
reporting up to the Board and Executive
 Renewed focus and attention on OHS issues
 Prompt attention to standards and correction
of deficiencies
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On The Road to Safety Management
“You Are Here”
Success to date …
 Hazards identified & assessed; controls and safe
work practices in place & communicated
 New or improved processes & forms
 Workplace is cleaner, safer and healthier
 Enthusiasm & excitement
 Greater employee engagement
 Being asked to share our experiences with you!
NSSC March 2007
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On The Road to Safety Management
“You Are Here”
Challenges to date …
• Timing – OH&S competing for time and attention
• Development time of only 6 months
• Cultural & operational changes - living the new system
while ensuring legislative compliance
• Engaging employees – at 100+ sites
• Gathering data – legacy systems inadequate; added
training needed for managers
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On The Road to Safety Management
Looking Ahead
Next Steps …
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“Walking the talk”
Testing and improving tools
Gathering statistics & developing reports
“Operationalize” use of safety statistics
• Set Business Unit OHS goals
• Develop internal audit
• Implement internal audit
FY 2007-08
FY 2007-08
FY 2008-09
Plan – Do – Check - Act
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On The Road to Safety Management
Conclusion
Initial Benefits…
• Increased employee engagement in OHS
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On The Road to Safety Management
Conclusion
Initial Benefits…
I think the new OHS Management System works well
because it spells out in black and white what everybody's
responsibilities are and what action is to be taken when
things aren't as they should be.
Brian Ellis
Manager, Eastern Passage
NSSC March 2007
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On The Road to Safety Management
Conclusion
Initial Benefits…
The warehouse is definitely a lot cleaner now than it ever
was, the programs that are now available as well as the
updated machinery and pre op exams are all good examples
of some improvements I have seen.
Steve Leblanc
Night Shift Lead Hand
Distribution Centre
NSSC March 2007
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On The Road to Safety Management
Conclusion
Initial Benefits…
The communication is much better with our new OH&S
management system.
Harold Murrell
Manager, West New Glasgow
NSSC March 2007
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On The Road to Safety Management
Conclusion
Initial Benefits…
I feel the move to the new system was a bonus for all
employees … the new system has set goals and objectives
with direction and commitment that are achievable.
Brian Greene
Manager, Ingonish
NSSC March 2007
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On The Road to Safety Management
Conclusion
Initial Benefits…
With consistent practices and reinforcement of these
practices, staff soon employ these practices in their
everyday work habits. I have seen tremendous change in
staff that I have encountered and am amazed at the
dedication of the staff towards this endeavour.
Sheryl Howlett
Manager, Elmsdale
NSSC March 2007
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On The Road to Safety Management
Conclusion
Initial Benefits…
When you have a Health & Safety program in place like we
do, the employees can be assured that when they come to
work that they will be able to return to their families at the
end of the day.
Alonzo Blades
Inventory Control Lead Hand
NSSC March 2007
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On The Road to Safety Management
Conclusion
Initial Benefits…
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Increased employee engagement in OHS
Higher profile for safety accountability
Clearer standards and expectations
Safer workplaces
Assured due diligence – it’s planned for!
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On The Road to Safety Management
Conclusion
Key Learnings…
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NSSC March 2007
OH&S Leadership is essential
Senior management commitment is essential
Engage employees from the start
Train for role clarity
Show willingness to be flexible and adapt
Set clear expectations
Plan in advance for later data collection
Crawl – walk – run  incremental gains
It’s OK to stumble along the way
Keep your destination in mind!
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On The Road to Safety Management
an NSLC case study
Thank You!
Questions?
Roddy Macdonald
VP – Human Resources
902-450-5822
[email protected]
NSSC March 2007
Enid Stout
Manager, OHS&B
902-450-5832
[email protected]
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NSSC March 2007