Transcript Professional Installer Empowerment Embracing Technology

Professional Installer
Empowerment
Embracing Technology
ePartConnection
On-line Ordering
 Today, the professional installer wants information, data, and
answers
 Fleet, commercial account, DIY, and farming community
need the same
 Give them what they want
 The only competitor in the aftermarket is the OEM/new car
dealership
ePartConnection
On-line Ordering
 We need to promote CRM to our installer customers
 Customer Relations Management
 Customer Retention Marketing
 We like to share what our customers demand and what
technology has provided
ePartConnection
On-line Ordering
 eStore (On-line parts ordering) has been a huge success for
the professional installer
 Installers can quickly access prices, QOH, graphics, and
other valuable information
Opening Screen After Login
E-Tools & Equipment – Updated Daily
Completely Automatic
Updates Every Night
Parts Selection Screen
Ability to Show Stocked Parts Only
Fleet Survey
Categories on a Per Customer Basis
Especially Designed for Installers
That Service Fleets
Custom Parts List BY VEHICLE
Ability to Record Lost Sales
User Defined Reasons
Part Image by Clicking “Camera” Icon
ePartConnection
On-line Ordering
 eStore (On-line parts ordering) has been a huge success for
the professional installer
 Installers can quickly access prices, QOH, graphics, and
other valuable information
 Multi location inventory availability information
See Availability in Remote Locations
by Clicking “Binocular” Icon
ePartConnection
Information
 Free Labor Guide
Included at No Charge!!
Available for a Low Monthly Charge
ePartConnection
Information
 Free Labor Guide
 Free Removal and Installation Procedures
Complete “How-To” Information for
Many Categories
Detailed Diagrams
Actual Photographs of Job
ePartConnection
Information
 Free Labor Guide
 Free Removal and Installation Procedures
 Free Vehicle Specifications
Data Included in Catalog
ePartConnection
Information
 Free Labor Guide
 Free Removal and Installation Procedures
 Free Vehicle Specifications
 Free Maintenance Intervals
Select Vehicle’s Mileage
View Recommended Services
Easy to use FREE Shop Management Software
View Customer Vehicle History
Stock Check Your Supplier
Part Order History
Accounts Receivable
Only Available Through Participating ePart Jobbers and W/D’s
ePartConnection
On-line Ordering
Non-Cataloged Parts & Accessories
Bulk Hose
Oils
Shop Supplies
Performance Items
Create Custom “Catalog” of Front-End
Merchandise Not Found in
Make/Model/Year Lookup
“Drill Down” Through Options, Set Up
by Jobber
Page Displaying Parts, Quantities and Prices
Click on Image For Enlarged View
ePartConnection
On-line Ordering
Non-Cataloged Parts & Accessories
Bulk Hose
Oils
Shop Supplies
Performance Items
Graphic Illustrations
Custom Catalog Make Your Own Year, Make and Model Lookup
Create Groups of Parts Similar to a
Kit, Stimulating Related Item Sales
ePartConnection
On-line Ordering
Hot Links
Create and Customize As Many Links
as You Wish
ePartConnection
On-line Ordering
Hot Links
Monthly Specials
Use Hot Links to Target a Specific Group of Parts in Non
Catalog Parts
ePartConnection
On-line Ordering
Hot Links
Monthly Specials
Manufacturer’s Websites
Create a “Line Card”, With Links To
Manufacturer’s Websites
ePartConnection
On-line Ordering
Hot Links
Monthly Specials
Manufacturer’s Websites
Newsletter
Use Your Company’s Newsletter
ePartConnection
On-line Ordering
Hot Links
Monthly Specials
Manufacturer’s Websites
Newsletter
Email Campaign
Use ePart to Notify Your Customers of
Special Events, etc.
ePartConnection
On-line Ordering
Promotions
Give Your Customers Incentives to
Buy From You
“Thermometer” Graphs to Show Customers Their Progress Towards
a Goal
ePartConnection
On-line Ordering
Promotions
Promos for Sales by Product Line
Monitor Purchases for a Specific Product Group
Sales by Product Line
Customer Sees Complete Promo Details and Progress by Rolling
Mouse Over Thermometer
ePartConnection
On-line Ordering
Promotions
Promos for Sales by Product Line
Promos for Sales by Dollar Amount
Create Promos Based on Sales Volume
Sales by Dollar Amount
ePartConnection
On-line Ordering
Promotions
Promos for Sales by Product Line
Promos for Sales by Dollar Amount
Promos for Units Sold by Product Line
Specify Quantities Purchased of a Particular Line to Reach a Goal
Units sold by Product Line
See Total Sales on an Easy To Read Graph
Setup Promo Criteria on This Screen
ePartConnection
On-line Ordering
Promotions
Promos for Sales by Product Line
Promos for Sales by Dollar Amount
Promos for Units sold by Product Line
Promos for Internet Sales
Promos Create Customer Loyalty
ePartConnection
On-line Ordering
Auto Ordering
The Installer can view QOH at the Jobber location as well
as the W/D
Never Lose Sales On Out-Of-Stock Items if Available From Your W/D
ePartConnection
On-line Ordering
Auto Ordering
The Installer can view QOH at the Jobber location as well
as the W/D
When the Installer orders the part, a pick ticket is printed at
the Jobber and the W/D
Automatically Creates “Paper Trail” for Complete Transaction
The pick ticket indicates the Installer/Jobber information
Never Lose Track of a Transaction When Coming From Your W/D
Results in no phone calls and increased efficiency
Eliminates The Need For Follow-up Calls to W/D
ePartConnection
On-line Ordering
Benefits
24/7, NO phones, NO on holds
Loyalty to the Vendor
Higher gross Profit
Less Mistakes/Less Returns (by OVER 50%)
ePartConnection
Testimonials
Art Templeton
Gun Hill Auto Parts
Bronx, NY
“How did I take my company into the future?”
“ePartConnection has put me way ahead of my competition.”
ePartConnection
Testimonials
Greg Maselas
Southern Distributors, Inc
Washington, DC
“ePart Connection has freed up our phone lines and makes our
customers answer the correct questions which eliminates
wrong parts being returned.”
“I would not want to be without ePartConnection.”
ePartConnection
Testimonials
Ernie Blome
One Stop Parts Source
Santa Ana, CA
“ePartConnection has increased the efficiency of our customer
service staff by about 20%.”
“ When we arrive in the morning we already have orders to fill,
how great is that.”
Thank you