Transcript Slide 1

Universal Postal Service
Issues
Indrek Ahermaa
Estonian Competition Authority
Communications Regulatory Division
Adviser
Baltic Roundtable 30th August
2013 Marciena
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Universal service charge
New US charge rates in force since 01.01.13
Ordinary letter 0,15 € => 0,14 €
Registered and insured letter 1,21 € => 1,00 €
All parcels 0 € => 0 €
4 333 425 € of burdensome costs for 2012 (Eesti
Post)
 4 239 168 € of universal postal service charge for
2012 (Eesti Post)
 94 257 € of net compensation for 2012 (Eesti Post)
 The amount of universal postal service charge paid by
Express Post is confidential but it is marginal
compared to Eesti Post.
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Baltic Roundtable 30th August
2013 Marciena
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Complaints
Main problems in 2012 were:
 People discover that their package is damaged
after they have left the post office. In this case
no compensation can be made. Therefore any
flaws should be checked at the post office.
 Postal item’s arrival notification is missing which
causes item to be sent back to the sender.
 People send valuable items with ordinary letter
but this service does not cover the costs of a loss
or damage of an item.
The overall number of complaints received in 2012
was 27 of which 25 concerned universal service.
Baltic Roundtable 30th August
2013 Marciena
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Access points of Eesti Post
Year
Post offices
Letter boxes
2004
545
3737
2005
539
3725
2006
532
3132
2007
495
3123
2008
407
3116
2009
351
3100
2010
344
3100
2011
344
3100
2012
320
2772
2013
320
2772
Baltic Roundtable 30th August
2013 Marciena
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Quality
 At least 90 per cent of items of correspondence
forwarded as ordinary items which, for the
provision of domestic postal services, are
deposited with the universal postal service
provider through a letterbox or post office before
the latest prescribed collection time shall be
delivered to the addressee during the working
day after deposit.
 Eesti Post uses UNEX system to evalutate its
quality. UNEX measures the transit time of crossborder items on the territory of Estonia.
 In addition, ECA sends its own test letters each
year.
Baltic Roundtable 30th August
2013 Marciena
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Quality (results)
Year
UNEX
ECA
2007
90,6
69,4
2008
91,5
-
2009
93,8
81,8
2010
92,7
91,8
2011
87,2
86,2
2012
88,8
91,5
Baltic Roundtable 30th August
2013 Marciena
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Universal service licence
 US provider shall be designated for
five years as a result of public
competition.
 Current licence period of Eesti Post
will end on 08.10.2014.
 This means that ECA has to carry out
a public competition next summer.
Baltic Roundtable 30th August
2013 Marciena
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Maximum dimensions of letter
 Eesti Post informed ECA that in practice
there is a problem with large letters,
especially ordinary letters which should
be delivered through post box.
 While cross-border letter dimensions are
regulated by the UPU Letter Post
Manual, domestic letter dimensions are
not.
 Therefore ECA allowed Eesti Post to
change its standard conditions of
universal service in 2012.
Baltic Roundtable 30th August
2013 Marciena
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Thank you!
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2013 Marciena
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