Transcript PROGRAMME ACCREDITATION

TAKLIMAT AUDIT PRESTASI AKADEMIK
(ACADEMIC PERFORMANCE AUDIT)
SECTION 3 : THE INTERNAL QUALITY
AUDIT
SECTION 4 : THE INSTITUTIONAL
AUDIT
MALAYSIAN QUALIFICATIONS AGENCY
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Content
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Internal Quality Audit
Internal Quality Audit Task Force
Self-Review Portfolio (MQA-03)
Institutional Audit
The Audit Visit
The Audit Report
Findings & Judgments
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Internal Quality Audit (IQA)
• Self review conducted by HEP.
• Concern with HEP own objectives
& its success in achieving them.
• Based on:
– guidelines on good practices
– 9 areas of evaluation
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Self-Review Activities
• Data collection
– accurate & consistent
• Data review
• Analyse data to identify HEPs strength, areas
of concern & opportunities.
• Develop strategies to ensure:
– strengths maintained
– problems addressed
• Make recommendations for quality
enhancement
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Focus of the Self Review
Self-questioning on each area can be structured
as follows:
i. What actions are we taking in relation to this
area?
ii. Why were these actions chosen?
iii. How do we check their effectiveness? What
performance indicators do we have?
iv. Are the indicators effective?
v. What do we do as a result of the review?
vi. Can we measure the degree of achievements?
What are the actual outcomes?
vii. Can we improve on the existing actions, even
on those that are already effective?
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Effective Quality Management
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HEP policy & procedures should be in
writing
Approved through institutional
processes
Published & accessible
Implemented by HEP
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Internal Quality Audit
Task Force
HEP forms a self-review task force.
• Coordinator
• Members:
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Administrators
Heads of departments and programmes
Senior or junior academics
Students
Alumni
Other stakeholders
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The Self-Review Portfolio (MQA-03)
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Consists of:
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Part A: General Information on HEP
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Part B: Information on 9 areas of evaluation
– May use template provided in Section 3
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Part C: Self Review Report
– Should include the following:
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Strengths of HEP in meeting its goals;
Areas of concern that need to be addressed;
Strategies for maintaining and enhancing the
strengths;
Steps that have been taken to address the problem
areas; and
Conclusions and recommendations for change.
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The Institutional Audit
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External independent audit
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Assess institutional effectiveness
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Variety of purposes:
– comprehensive assessment of HEP
– specific aspects of HEP
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The Role Players
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The Liaison Officer (from HEP)
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Link between HEP & MQA
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Representatives of the HEP (Auditees)
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Audit panels
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Selection guided by characteristics of HEP, type
of audit, expertise & experience of the panel
MQA Officer
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Coordinator & resource person
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The Audit Visit
The purpose:
• To verify HEP’s Self Review Portfolio
• to acquire further insight into HEP’s
operations
• Qualitative assessment of factors not easily
documented
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THE AUDIT TIMELINE
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The Audit Report
• The Oral Exit Report
– The report is presented by the Chairperson at
the end of the visit – Exit Meeting
-HEP areas of strengths;
-Areas of Concern;
-Opportunities for improvement
• The Draft Report
– Draft Report prepared by chairperson with the
help of panel members
– Draft Report is sent to HEP for verification of
facts and feedback
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The Audit Report
• The Final Audit Report
– Conclusions made through interpretations of
specific evidences and observed facts.
– The report will assist HEP in continual quality
improvement.
– Will include commendation, affirmation and
recommendation
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FINDINGS AND JUDGMENT
The panel may propose one of the following:• For Academic Performance Audit (APA)
– Highlight affirmation, commendation and areas of
concern.
– Indicate the performance of institution on all 9 areas of
evaluation.
– No specific decision (pass or fail).
• For continuation or cessation of Programme
Accreditation
– Maintain Accreditation.
– Cease Accreditation.
• For Self-Accreditation Status
– Grant Self-Accreditation status
– Not granted Self-Accreditation Status
MQA Institutional Audit Committee will make decisions base
on proposal by the panel of assessors.
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Appeal
All appeals can be made in relation to:
a) factual contents of the reports;
b) substantive errors within the report; or
c) any substantive inconsistency between the oral
exit report, the final audit report and the decision
of the MQA.
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Follow Up
The purpose is:
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To get feedback on the report and the audit process, and
on the extent to which the HEP considers the Report to
be authoritative, rigorous, fair and perceptive;
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To ensure corrective actions are taken if required; and
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To have a dialogue with those responsible for follow up
action as to how the recommendations will be integrated
into the HEP and department’s continual quality
improvement plan.
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INSTITUTIONAL AUDIT
PROCESS
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COMPARISON OF PROGRAMME
ACCREDITATION AND
INSTITUTIONAL AUDIT
PROCESSES
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Malaysian Qualifications Agency (MQA)
14 B, Menara PKNS-PJ
17, Jalan Yong Shook Lin
46050 Petaling Jaya,
Selangor
Tel: 03-7968 7002
www.mqa.gov.my
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