Transcript portal.megaworldcorp.com

iHELP
Information Technology Department
February 11, 2013
Today’s Overview
1
• Familiarize yourself with our new
online Job Request system
2
• Track status of your job
request
3
• Know the technology
requirements of your team
New System
New
Environment
Better
Service
Welcome
to
iHelp
http://portal.megaworldcorp.com
http://portal.megaworldcorp.com/ihelp
Learning Objectives
•
•
•
•
User’s console
New Request
Online approval
Request Status
• Username
–
Employee
number
• Password
–
(iRegister)
User’s
information
Chat to IT
- Inquiry
- Follow up
- Quick fix
New Ticket
- Create
- Repair
- Recover
Real Time
- Monitoring
- Approval
- Status
Information
- Details
HOW TO CREATE
JOB REQUEST…
New Ticket
Click on the ‘dropdown’ menu
Job Type
• Internet
• Email
• Printer
• Troubleshoot
• Program
• N/A category
Internet
•
•
•
•
Request New
Internet
Connection
Block /
Unblock
Website
No Internet
Access
Problem
Cyberoam
Error
click CREATE
button.
New Internet
connection.
Accomplished Form
Browsing
Request Confirmation
HOW TO
MONITOR &
APPROVE REQUEST
There are four (4)
Pending Request
To approve a
request:
-click on check box
-click on check-all
-click on Approved
Selected
Control No:
14,
13,
12,
11
After approval
Pending Request
is now down to 3
Notice Control No.
14 is removed from
the list.
Control No:
13,
12,
11
Completed Request
List of completed
Job Request that
requires user’s
conforme.
On Process Request
List of Job Request
attended and
acknowledged by
I.T. Support group
CLOSING THE
JOB REQUEST
Completed Request
-
User will receive
email regarding
the completion
of the Job
Request
The user has one
(1) completed job
request.
NOTE:
The user must acknowledge
the completed job request
otherwise he/she wont be
able to create a new request.
Completed Request
•
The details of
the Job Request
are listed on the
confirmation
form including
the;
–
–
•
•
immediate head
comment
and the I.T.
support’s
remarks.
User must select
from the dropdown menu his/her
I.T. Rating
Closing the Job
Request means that
the requirement
has been served
Completed Request
Once the job
request is closed;
Completed Request
and Closed Request
status will be
updated.
iHelp
Employee
Technology learning
curve
1 wk
2 wk
3 wk
Processed Job Request
Technical Support
Made Easy
Real Time
Update
Job Request
approved
Create Job
Request
Time Spent
Online Job Request
• Working from office
• Working offsite
– Request your technology
requirements
Who’s Who
Tech Support
Contact information
Angelo
Anthony
Bryan
RM
Email us :
[email protected]
or call:
867-8826 to 40
local 221 / 322
NEED HELP?
…WE ARE MORE THAN HAPPY TO HELP YOU.
THANK YOU
iHELP