Transcript Slide 1

FFM Pro LaunchSales Training
November, 2011
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Agenda
FFM Pro Overview
FFM Pro Pricing
FFM Pro Launch Plan
FFM Device Update
Government Sales Opportunities
New On-boarding Process
New Account Outreach Campaign
Q&A
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FFM Pro Overview
About FFM Pro
• New package launched on 09/29/2011
• FFM Pro replaces FFM Premium
Key differences between Premium and Pro
• New pricing
• Audible turn by turn directions removed from app, but
integrates easily with VZNavigator (subscription may
be required) or Google Maps Navigation (on Android
devices)
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Selling at Highest Value Level – FFM Pro
FFM
Pckg
Package Emphasis
Who Should Buy It
Pro
Full featured version for maximizing savings and
efficiencies with rich data capture including photos and
signatures, full job configurability, availability calendar
and worker recommendations, workflows, and audible
driving directions (with VZ Navigator), plus Basic features
Companies who want
meaningful operational
advantages beyond
location tracking. Full
functionality on smart
phones.
Basic
Enables basic automation capabilities with electronic
timecards, simple job dispatch, text driving directions,
forms and messaging, plus location-based features in
limited
Companies needing
basic automation
capabilities for manual
processes
Limited Purely location-based management of your mobile
workforce with detailed worker location, time and date
information.
Companies that want
only location, time and
travel information
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Field Force Manager Package Features
Feature
Field Force
Manager
Limited
Field Force
Manager
Basic
Field Force
Manager
Pro
Shows historical GPS points that provide time, date, and speed of mobile
worker travel.
Configuration tool that allows you to set preferences and settings in the
Web portal based upon your industry.
Create custom geographic regions and set up alerts when field workers travel in or out of them, or
when designated speeds are exceeded.
Provides field worker stop and travel reports that can be exported.
Provides automated alerts to administrator or dispatcher when an event such as speeding or
stopping occurs.
Allows field workers to submit timesheets from the field.
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Allows field workers to capture data, such as inventory and customer information, while in
the field.
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Send and receive job information to and from field workers.
Provides field workers with text-based driving directions from their current location to a job or other
location.
Send one-way messages to field workers from the Web portal.
Provides proactive alerts to administrator or dispatcher when an event does not occur, such as no
GPS collection.
Provides proactive alerts to administrator or dispatcher when a job is not started
or completed.
Send job information to field workers with the ability to track job life cycle and
report on job activities.
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Description
Worker maps
Industry-smart setup wizard
Geofencing
Stop/travel reporting
GPS alerts
Location-aware timesheets
Mobile forms
Simplified job dispatch
Turn-by-turn driving
directions
Integrated messaging
Worker monitor alerts
Job monitor alerts
Configurable job dispatch
Availability calendar and
recommend worker
Supervisor Timecards
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Advanced dispatch tools to get the right worker to the right job.
Manage timecards for multiple workers; start or end worker shifts in a single click.
Provides functionality to automatically perform actions based on GPS or
other activity.
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Picture Capture
Allows field workers to capture a picture as part of their job form.
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Enhanced navigation
(audible turn-by-turn
directions)
Access to audible turn-by-turn directions. (On supported devices only. Requires VZNavigator
subscription or Google Maps with Navigation.)
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Web-service integration APIs
Varied levels of Open Web-service APIs available to push/pull data. Additional support services available for a fee.
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Workflow rules
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— Not Available
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New Field Force Manager Pricing
Field Force Manager*
Monthly Access per
Phone
Basic Phone Monthly Price
Smartphone Monthly Price†
Feature added to a
qualifying voice plan
Minimum Data
Plan (75MB)
Total
Minimum
Data Plan (2GB)
Total
Limited
$15
$10
$25
$30
$45
Basic
$20
$10
$30
$30
$50
Pro*
$25
$10
$35
$30
$55
Effective Sept 29, 2011
Field Force Manager: Field Force Manager is only available to businesses with five or more business lines of service. Subject to specific terms of use. Field Force Manager is only available in the National
Enhanced Services Rate and Coverage Area. Downloading the Field Force Manager application will require approximately 2 MB of data.
* Field Force Manager is available on select Basic Phones and 3G Smartphones. Field Force Manager Pro may not be available on all Basic Phones and 3G /4G Smartphones.
† Data usage for downloading and using FFM may apply and be billed in accordance with your Plan, feature or package. Field For ce Manager is not available over Wi-Fi networks.
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New Pricing, Simply Put
FFM Pro is available for just $25.
• Smartphone customers must have a 2GB or larger data plan.
• Basic phone customers can add FFM Pro and a 75MB Data Bundle
for just $35.
• Sign up before 12/31/11 to get VZ Navigator and Mobile Email for
no extra charge.
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New Field Force Manager Bundles
Field Force Manager Bundles
Bundle
Regular
Monthly
Price
Bundled
Monthly
Price
Data Plan
Requirement
Savings
per Month
Code
Push to Talk
Only Plan + FFM
Basic*
$29.99 +
$20.00
$49.99
$45
N/A
$4.99
83035
$5 + $20.00
$25.00
$20
$10.00
$5.00
75158
Push to Talk
feature + FFM
Basic*
Field Force Manager Only Plans
Bundle
Monthly
Price
Code
FFM Only (no
voice) – Limited**
$24.99
83428
FFM Only (no
voice) – Basic**
$29.99
85701
Notes:
* Bundle pricing will remain in effect as long as subscriber keeps Push to Talk and Field Force Manager service on a mobile number.
** FFM Only plan is available on select Basic Phones. Regular voice calls are blocked to all numbers other than 911 and 611. If this block
is removed, regular domestic voice calls will be 25¢ per minute.
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Launch Plan: Collateral
Top tier marketing materials updated for messaging,
branding; produced by VZW
Submitted to VZW legal 9/28, available on or before
10/5
High Level Materials
Key Xora Materials
•FFM Overview Flyer
•Click-through Demo – DONE!
•FFM Overview Presentation (5
•3-pager w/Feature Matrix
slides)
•Updated FFM Sales Presentation
•FFM Presentation Builder Slide (1
slide)
•FFM for Android Flyer
•FFM for Android Presentation Builder
Slide (1 slide)
•Direct Mail Android Flyer
•Webinar Flyer
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Launch Plan: Collateral
Top tier product & support materials - also submitted
to VZW legal on 9/28
Additional marketing materials – release TBD
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Product & Support Materials
Additional Marketing Materials
User Guides
•Getting Started Guide
•User Guides - Devices: BREW,
WinMo, Blackberry, Android
•Getting Started Web Application
Additional Support Materials
Welcome Letter
Worker FAQ
Best Practice Implementation Guide
On Xora List
•ROI Calculators
•Data Usage Calculator
•Integration Brochure
On VZW List
•NPFFM bundle promo slick
•FFM BlueTree slick
•FFM & PTT bundle promo slick (#1)
•FFM & PTT bundle promo slick (#2)
•FFM and PTT slick
•ABC FFM & PTT bundle promo slick
•FFM for Android slick (#2)
•FFM case studies
Launch Plan: Comms & Training
> Initial FFM Pro announcement to Verizon
internal teams last week; Update this week
> Will forward announcement content when received from
VZW
> Training for VZW sales is currently being
scheduled by Verizon team; date TBD
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Device Status
Field Force Manager Pro is available on all Field Force
Manager devices
4G Devices
FFM application is ready and can now be provisioned on
these 4G devices:
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HTC Thunderbolt
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Samsung Droid Charge
Android v2.3 “Gingerbread”
FFM is currently not compatible with Gingerbread and
Honeycomb.
A software update is under development.
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Government Sales Opportunities
> FFM has won significant business in state and local
government accounts
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NY Dept of Sanitation
Baltimore Police Department
DCS New York City
City of Chicago
> FFM has competitive advantage because it’s on most
VZW government price lists
> No vendor approval required
> No need to go to bid
> Look for new government sales opportunities in your
cities and leverage the government pricing for a
slam-dunk win
> Think: Departments of: Safety, Sanitation/Public Works,
Inspection, Social Services
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New FFM On-Boarding Process
> Any account with upside for 30+ FFM activations will
have a dedicated Project Manager from Xora
assigned to the account
> 10 - 30 unit accounts will have a Support staff person
provide one-to-one scheduled training
> Streamlined improvements across the board on all
support escalations
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New Account Outreach
> Xora FFM RSMs to reach out to EVERY single new
FFM customer
• About 65 new customers per week
> Determine the needs of the account and provide
sales support accordingly
> The goal is to provide personal interaction within
days of activation to maximize customer satisfaction
and retention
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Questions?
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