Transcript CULTURE CHANGE PROJECT - Student Loans Company

NEW COLLEGES / SCITT
TRAINING EVENT
10TH JULY 2013
HEI RELATIONSHIP MANAGER
HEI SERVICES TEAM, SLC
Event Objectives
To gain an understanding of:
• Background and awareness of Student Loans Company
• Financial support available to students
• Business to business processes throughout the academic year
• HE Portal Services and timely interactions / reporting
• Support, guidance and help available to institutions
HEI RELATIONSHIP MANAGER
INTRODUCTION TO SLC
Student Loans Company Ltd (SLC)
SLC is a non profit making Government owned organisation set up 1989
to provide loans and grant to students in colleges and Universities in the
UK
• Works with Local Authorities in Wales, the Student Awards Agency
for Scotland, the Education and Library Boards in Northern Ireland,
Higher Education Institutions and HM Revenue and Customs, to
provide student support in the UK.
• 1.3 million student customers
2.8 million customers no longer in Higher Education
SLC - Paying and Collecting
The Student Loans Company:
• Pay loans and grants to students
• Pay tuition fees to colleges and universities
• Work with HM Revenue and Customs to collect loan repayments
• Collect repayments on ‘mortgage style’ loans issued before 1998
• Make maintenance payments to school pupils aged over 16 in
Northern Ireland and Wales
• Pay bursaries and scholarships on behalf of universities and colleges
• Run the administration and processing associated with these
SLC Corporate Website
SLC Corporate Website
• Structure and performance
• Loan repayment, loan rates and interest rates
• Working groups and stakeholder bulletins
• National statistics
• Linked to Student Finance England
BUSINESS RELATIONSHIP WITH SLC
HEI RELATIONSHIP MANAGER
Business to Business Interaction
• Collection of data and business reporting for funding purposes through
HE Portal Services
• HE Services Portal - www.heiinfo.slc.co.uk
– Manage course information
– View student information
– Access details of fee payments
– Registration and attendance confirmations
– Process change of circumstances
• User access via password with differing service/functionality levels
– Service User Guides
– Release Notes
HE Portal
Entry to HE Portal
HE Portal Services
Courses
Submission
of full and
part-time
course data
Financial
Information
Service
(FIS)
Information via
Student Finance
Calculators to
potential students
about institutional
awards and contact
details for student
services at the
institution
Bursaries
Service via
subscription to
assess student
eligibility for/
payment of bursaries
and scholarships or
adminstration of fee
waivers
Student
Information
Service
(SIS)
View Student Information
Registration to release
maintenance support
Attendance to release
tuition fee payments
Submit Change of
Circumstances
View Financial Reports
HE Services Portal - Homepage
AY13/14 Key Business Events Timetable
College Seminar
Bursary Service/FIS
Student data in SIS
Registration &
Combined
Worklists
available in SIS
‘Roll Over’
FT course submission
PT course
submission
Dec12
Feb13
Launch of SFE,
SFNI & SFW
FT applications
HEI - Elearning, User Guides
and guidance updated
Mar 13
Student
Support
Seminar
Attendance
Worklist
available in SIS
Apr 13
Jun / Jul 13
Launch of
SFE PT
applications
Aug 13
Sep 13
1st Tuition Fee
instalment
Oct 13 Dec/Jan 14 Feb 14
2nd Tuition Fee
instalment
May 14
3rd Tuition Fee
instalment
FURTHER INFORMATION AND SUPPORT
HEI RELATIONSHIP MANAGER
HEI Services
• Primary Business-to-Business facing department within SLC
• Manage, develop and maintain business products, services and
relationships with HE providers, sector organisations, and stakeholders
• Undertake project work and annual roll-out for each AY
• Provide business and service information & best practice
• HEI Services page of SLC corporate website – www.heiinfo.slc.co.uk
HE Services Website
Business Services Operations
• Manage the day to day running of business to business systems
• Two teams:
– Funding Team
– HE Portal Services
• The department work with institutions regarding operational queries
and issues via email or the HEI Helpline on 0845 702 3316
– Enter staff details within maintain contacts/HE Portal
Practitioners Website
Student Finance England (SFE)
Practitioners Team
• Questions and advice concerning policy and guidance around
regulations
– [email protected]
– Practitioners Helpline 0845 602 0583 option 2
Student Finance England (SFE)
Student Applications – 3rd Party Consent to Share
• Institutions are able to speak to SFE about specific student cases only
if 3rd party consent to share has been given to the HEI by the student
– Student creates ‘consent password’ via call to SFE. Password
given to institution by student
– HEI advisor calls Practitioner Helpline 0845 602 0583 option 1, with
consent password and student identification reference
HEI Engagement Programme
• Programme of seminars and conferences
• HEI Services and Finance Stakeholder Group
• IT Advisory Group
• Bulletins and newsflashes
QUESTIONS?