Transcript นโยบายคุณภาพ - Factoryandmanagement

UNDERSTANDING FOR STANDARD
ISO 9001:2000
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Objective
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Understanding for basic of Quality
History of ISO9000
Understanding for requirements ISO9000 and
the Development of quality
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Chapter 1
Understanding for basic of Quality
ISO 9000
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Q
Quality ?
IF you want to buy
a refrigerator.
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General knowledge about Quality
QUALITY
Meaning
All qualification of product
and/or service that are met distinct
customer requirement and conceal
customer requirement
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Customer
Meaning
person who get work or service
forward from us
External
customer
Internal
customer
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Internal
customer
External
customer
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Quality Management System
(QMS)
Customer
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Customer is the person who determine
standard or requirement.
Manage work to correct and correct at the
first time.
All personnel are respond of quality of own
work and consider to
“internal - external customer”
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Quality Management System
(QMS)
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Consist of
Quality Control
Quality
Management
system
Quality Assurance
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Quality
Improvement
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Quality Control
(QC)
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Inspection focus
Inspection for find and separate defect parts
Auditor focus is verify for result of author
work that correct or not
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QC Test: how many letter “F ” in this
paragraph?
 Finished file are the result of many years of
scientific study combined with the experience
of many years of hard work
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Quality Assurance
(QA)
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To built certainly
To focus at system and procedure
To have frequency and follow to standard or
requirement
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Procedure of QA
• Set up Policy, Practice, specification
• Create process involve ,
• Documentation system
• Create objective , Planning,
• Measurement, monitoring and
verification system
• Reviewing process and correction /
prevention
• Continual improvement
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Procedure of QA
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Everybody in organization may be have quality
assurance for Output of own work before send
product to be Input forward to internal
customer
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Quality Improvement
(QI)
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To focus at increasing ability about production or
service are met with the aim of enhancing
customer satisfaction
By 2 of procedure
Enhancing control
Upgrade standard
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•Quality Implementation
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PDCA (Deming Cycle)
Plan
Do
Act
Check
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Plan : Prepare person, materials and
machining and the method to criterion
/ standard
Do : proceed follow to plan / standard
check : check follow to standard and then
records
Review to corrective/ improvement:
review result of conduction , if detect
defect,may be search for cause of defect
and implement corrective/improvement
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action
•Implementation of Quality
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PDCA (Deming Cycle)
P
D
A
C
P
D
A
P
C
D
A
C
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Understanding about process
Process
activities that use resource for translate
input and past step by step suitable
procedure to output
Input
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Activities
Out put
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Process Approach Management
Process Approach is management of organization which
emphasize at process by identification system and determine
the sequence , interaction of process
Input
process 1
Process 3
Out put
process 2
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Process example
Vendor
Send product
Inspection
storehouse
document
4.10.2
First
inspection
4.13
Y
return
problem
N
4.8 / 4.12
identification
4.10.2
Forward to QC
inspection
4.12
N
OK
identification
“status"
inform QC / store
purchase
Vendor corrective
action
Y
identification
4.12
4.15
storage
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input to Line
production
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Kind of process
 main process
 support process
 management process
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General Business Process
Sale&
marketing
C
U
S
T
O
M
E
R
Design
Key
process
Purchasing
Material control
Production
& Testing
Product delivery
NC control
Customer
relation
Data analysis
Document
control
Record
control
Training
Internal
communiation
Recruitment
Support process
Management
Support
process
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Planning
Objective
management
Maintenance
Corrective
action
Calibration
Preventive
action
Management Review
Procedure Required by standard
Data analysis
Internal communication
Customer communication
C
U
S
T
O
M
E
R
Internal
audit
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History of ISO9000
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History of ISO9000
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1959
1972
1979
1987
1994
2000
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Mil-Q-9858 control of quality standard
BS4891
guide for Quality assurance
BS5750
determine basic of Quality
management system
ISO9000:1987
ISO9000:1987
ISO9000:1994
ISO9000 issue 2
ISO9000:2000
ISO9000 issue 3
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Characteristics of Quality series
ISO9001
receive
order
Design
planning
production
/service
testing
Post
service
ISO9002
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Characteristics of ISO9001:2000 standard
 Standard of certification have only 1 standard
 Process approach focus
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Focus at built more customer satisfaction
Analyze customer requirement on customer focus
 Customer satisfaction monitoring
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Characteristics of ISO9001:2000 standard
system continuous improvement
 personnel all level are aware of the relevance
 Internal communication
 To be Basic of QMS that completely go to Total Quality
Management (TQM)
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The benefits that expect to receive
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Organization will have better management that have
system,regularization and standard procedure manual
Ensure that production process and service implement
follow to customer satisfaction, law and international
standard
To be use resource with most useful purpose and
decrease defect that have effect to “production/service
cost”
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The benefits that expect to receive
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Decrease complaint and increase customer
satisfaction for customer recurrent service.
To have advantage over author competitor.
The general people and foreigners are acceptation
and upgrade service standard
The nation have development
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preparation
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Preparation for change
Preparation for intent forward with change
together
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Main focus
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Commitment
Provide quality document
Implement relate document
Evaluation result according to target
Improvement work process
Implement according to schedule of project
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Improvement Quality System Project
And Understanding Of
Requirement ISO9001:2000
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Intention of ISO9001:2000
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Customer focus
Meet of Customer requirement
Prevention of defect and decrease variation of
production process that effect to occur defect
Satisfy to customer
Implement according to procedure and law
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Quality Management System Model
Continual improvement of the QMS
C
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S
T
O
M
E
R
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R
e
q
u
i
r
e
m
e
n
t
s
Management
responsibility
Measurement,
analysis and
improvement
Resource
management
Input
Product
realization
Output
Product
S
a
t
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s
f
a
c
t
i
o
n
C
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T
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M
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Requirement of ISO9001:2000
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3.definition
ISO 9001:1994
ISO 9001:2000
Customer
Customer
Supplier
Organization
Sub contractor
Supplier
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Definition in ISO9001:2000
shall
Determine
as / where appropriate
as / where applicable
as necessary
Note
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Procedure to ISO 9000 project management
Review initial status
Determine policy and work scope
training
Establishing quality document
Target management
Internal audit training
To implement and review
To make a request for certification
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Step 1 Review Initial Status
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Azimuth evaluate present work status compare with
requirement of ISO9001:2000 international standard
Management
Customer focus and marketing
Human resource
service
Monitoring and measurement system
Relate with law
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Step 2 Determine Policy And Work Scope
knowledge
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Management section
Management section determine Quality policy
Determine duty and responsibility of any position
Organization chart
Job description
Have evaluation ability and determine competence of
employee
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Step 2 Determine Policy And Work Scope
Competence
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You must have competence according to duty and
responsibility of work
Business organization will be “success” or “fail” depend
upon efficiency and competence of personnel in organization
Competence can separate to
Generic competence
Core competence
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Step 3 Training
Training on year 2546
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Understanding for ISO 9000 standard course
Establishing Quality document
Quality Development Implementation course
Internal Audit course (2546)
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Step 4 Establishing Quality Document
Why are you must to establish documents?
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To be joint contract between work and work practice
To be Standard manual for work practice reference of
all section
To be training document for new start
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Step 4 Establishing Quality Document
Kind of establishing document
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Quality policy
Quality objective
Quality manual
Procedure manual
Standard determine
Organization determine
Working Instruction
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Step 4 Establishing Quality Document
Quality policy specimen
“we intent to produce product and service that able
compete in the Word Market by continuous
development personnel and quality system, inclusive
determine target and tactics plan for implementation by
have objective for built the best customer satisfaction”
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The document that need for ISO 9001
standard
Quality
Policy
Quality
manual
Document
Control
Record
Control
Internal
Audit
Quality
Objective
NC
Control
Corrective
Action
Preventive
action
6 activities that standard need documented procedure
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Step 4 Establishing Quality Document
Successful target 2546
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Quality policy
Quality objective
by
by
Quality manual
Procedure
Work instruction
by
by
by
Management section
Management section and
work leader
Management section
all section
all department
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Step 5 Target Management
Management section will determine target
management tendency
 Duty of Supervisor
Receive target to determine department target
Determine identification index to measure successful
To explain target, implementation and measurement to
operators
Determine practice plan for operator to do
Summary report submit to manager
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Step 6 Implementation According To Plan
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Duty for operator
Understanding to target that relate to operator
Implement according to practice plan that
determine by supervisor
Inform problem that detect and establish report
Collect record from work practice
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Step 6 Implementation According To Plan
Process relate with customer (product/maintenance)
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Process of receive Requirement
Process of review customer requirement
Price calculation, submit price, contract
Monitoring send product to customer
Satisfaction monitoring
Customer complaint
Record keep
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Step 6 Implementation According To Plan
Design process
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Contract review with sales department process
Design process
Record keep
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Step 6 Implementation According To Plan
Production plan process
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Customer requirement data
Materials plan process
Production plan process
Record keep
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Step 6 Implementation According to plan
Purchase process
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Goods purchase, service that user need
Vender or contractor choiceness process
Evaluation vender or contractor produce process
Analyze vender or contractor produce process
Record keep
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Step 6 Implementation According To Plan
Store process
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Goods / raw materials inspection
Identification goods and raw materials
Handling (Loading / unloading), packing, storage, goods
/raw materials preservation
Request distribution to machining line or send to installation
Stock data update shall be correct and rapidity
Record keep
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Step 6 Implementation According To Plan
Production, Assembly, Installation Process
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Establish production, installation standard procedure
Provide equipment to assembly and installation
Production assembly Installation
Exercise care with customer property
Product inspection during in process and final
inspection before send to customer
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Step 6 Implementation According To Plan
Production, Assembly, Installation Process
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Product identification during in process and testing
Packing, handling and transport
Record keep
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Step 6 Implementation According To Plan
Post service process
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service call receive
Internal communication (dispatch job)
Service according to service call
Corrective result review
Close meeting and analyses customer satisfaction
Record keep
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Step 6 Implementation According To Plan
Support process
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Preservation base on protection
Environment management ; ex. safety
Measuring and testing equipment calibration
Internal audits
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Step 6 Implementation According To Plan
Evaluation of implementation result according to target
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Leader summary result compare with target submit
management section
Management section review summary result
Unsuccessful target must have analyses and find
corrective/preventive action by manager or supervisor
(P-D-C-A cycle)
Inform operator to improvement according determination
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Step 7 Request for certification
Accreditation body
Certification body
Organization
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NAC, UKAS,
JAB, JAS NAZ
, TUV...
สรอ,สรร ,SGS,
BSI, LLOYD,
RwTUV, BVQI ...
PASS
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Improvement just start ! 8.5.1
•Pause is mean you are behind
the time
•Always improve your work
•Built condition to always have
culture of work improvement
by employee
•To praise employee that have a
good job or good service
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Question?
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Thank you very much
Enviropacific company
www.azimuth.co.th
[email protected]
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