Transcript CAHE Technology Help Desk - New Mexico State University

Project Management Office:
Goals and Expectations
New Mexico State University
Agenda
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PMO: Current Perceptions
PMO Goals
Project Structure
Escalation Model
Expectations
New Mexico State University
PMO: Current Perceptions
• We do not need a PMO
– It serves no purpose
– We are fine the way we are
– We can make better use of resources
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PMO will be IN-CHARGE of all projects
Managers will no longer control resources
PMO is a DOCUMENTATION group
PMO will add layers and layers of bureaucracy
And last but not least…
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PMO: Current Perceptions
• PMO will transform us from …a fun working
environment…
to this…
New Mexico State University
PMO: Current Perceptions
• There is only one response to all these perceptions
An emphatic
NO
New Mexico State University
PMO: Current Perceptions
So what is the PMO going to do?
Just kidding…
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PMO Goals
• Primary Goals
– Streamline project request pipeline
• Setup processes for project request and prioritization
– Foster better prioritization of projects by actively engaging the UNO
Data Custodian committee as a decision making body
• Our goal is to have a 6 month lead time for any project
• Minimize the number of “Emergency Projects”
• Maintain a Project Priority list
– Provide project management guidelines for better execution of
projects
• Create tools and standards
– Provide a framework for resource tracking
• PMO WILL NOT TRACK RESOURCES
– Be a catalyst for risk identification and issue resolution
– Disseminate information on current projects
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Project Structure
• Key Players
– Project Sponsor
• Initiates the project and provides executive level support to a
project
• Project sponsor is responsible along with the project manager(s)
to create a Project Charter that embodies the scope of the
project and the mandate to execute it
– Project Manager(s)
• Ultimately responsible for success of the project
• Responsible for following project execution processes under
advisement from PMO
• Responsible for resource identification, assignment and tracking
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Project Structure
• Key Players
– PMO
• PMO is responsible for engaging the UNO DC committee to
prioritize the project
• PMO will work with the Project Manager(s) to gather requirements
and provide estimates
• PMO will assist with timeline creation and tracking. But ultimate
responsibility rests with the Project Manager(s)
• PMO will create a matrix to categorize projects and define the
sub-processes needed for each project
– Example: Do we need a communication plan?
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Project Structure
• Key Players
– Most important layer
• Developers, DBAs, System Administrator and Functional experts
working as a team to ensure success of the project
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Project Structure
Project Sponsor(s)
Project Managers
(Technical/Functional)
1. Initiate project
2. Project Charter
Our primary role in a project:
•Owners of project execution process
•Consulting
•Oversight
•Issue Resolution
PMO
1. Project process consulting
2. PMO assists with requirements gathering and
estimation
3. Issue Resolution
4. Project Manager(s) create timeline and other
documentation
Developer
DBA
Sys-admin
Functional
from ICTEAS from ICTDBA from ICTUSA
Expert
New Mexico State University
Project Structure
• PMO will manage a project when…
– It is explicitly charged with executing a project
by Project Sponsor (if resources are available)
– PMO will assign a Project Manager from its
team
– PMO will be responsible for the success of the
project
– Resources whether client or technical will report
to the PMO project manager for an agreed upon
and assigned number of hours
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Escalation Model
• PMO will act as third party for issue resolution
when …
– PMO standards are not being followed
– PMO can be the initiator in this case
– Request for escalation by a Project Manager
– PMO identifies an adverse risk to a project
– PMO is the initiator in this case
• Escalation is time bound
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Escalation Model
Level 1:
•PM escalates to PMO
•PMO documents issue
and attempts to resolve
Level 2:
•PMO escalates
to Sponsor if
Level 1 fails
Level 3:
•PMO escalates to
Executive Level if
Level 2 fails
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Expectations
• PMO Charter under review by executive
management
• Support from clients is critical to success
• Please be patient with us
– We are defining the project processes
– We will release a project process handbook soon
• There will be a learning curve
– A new process always leads to a change in culture and
mindset
• Flexibility in adapting to different situations is the
key
– There is no cookie cutter formula for project management.
There are only guidelines.
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And finally…
We are open to ideas.
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Questions
[email protected]
or
Contact: Pam Jeffries
646-7224
New Mexico State University