Transcript Document

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A report to PSCIOC
June 2003
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A Shared Vision
• E-government is a vision for all who work in
government
• We will continue to build on our partnerships with
deputy ministers and senior managers across
government to help move the e-government
vision and strategy forward
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A Shared Vision (cont.)
• More
• Faster
• More convenient
services for both
individuals and
businesses
• Greater user ease because of more integrated
services with partners in the broader public sector,
other levels of government, the not-for-profit
sector and the private sector
• Fundamental reform of major public systems
driven by new information linkages
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ESD: Context & Content
• In Ontario, being an e-government means applying I&IT to
the workings of government in an all-encompassing way to
serve the public more efficiently and effectively and make
the economy more competitive.
• Four dimensions of e-government:
– Creating and using electronic channels for direct
service delivery
– Driving the reform of large public-sector systems such
as health, education, justice and transportation
– Streamlining internal government operations
– Enhancing citizen engagement in government decision
making
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Where We Are Now
Overview of Current Electronic Services
• During the past two years, more than 200 ESD
initiatives have been undertaken across the
government – including 83 new e-services.
• More than 70 per cent of the services the
provincial government delivers now use an
electronic channel.
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Where We Are Now (cont’d)
Enhanced Information Services and
Secure Transactions
•
•
More than half of our ESD initiatives
involve enhanced information
services (e.g. Ontario Heritage
Properties Database)
Other ESD improvements permit
secure electronic transactions
between government and individuals
or businesses (e.g. OSAP)
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Where We Are Now (cont’d)
Life-Event Bundles Reflect Integration
• From a customer’s perspective, access to a range
of information and services is seamless
• This integration, however, crosses traditional
ministry and even government boundaries
• Services are organized around such topics as
Getting Married, Having a Baby, Getting Ready to
Retire, Moving, Planning the Next Steps after
High School, Managing Your Debt and the Lost
Wallet
• No more time-consuming online searches!
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Where We Are Now (cont’d)
More Integrated Services
• Business Registration On-line - lets businesses
complete electronic applications for eight
government programs
• Victims Grant Tracking (VGT)- allows Victim
Services to more effectively process funds, track
funded projects and assist in total relationship
management and stakeholder accountability to
assist victims.
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We Are World Leaders
Customer Satisfaction Rate
• A March 2002 customer
satisfaction survey indicated that
71% of recent users were satisfied
with our e-services – well over our
interim target of 50 per cent
• Ministries also routinely measure
satisfaction levels for specific
services and delivery channels
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We Are World Leaders (Cont’d)
International Recognition
• September 2002 - Gold award for innovation from
the Commonwealth Association for Public
Administration and Management (CAPAM)
• Spring 2002 - Placed third among 60 jurisdictions
surveyed in the Bertelsmann Foundation’s study
• June 2002 - two projects received awards at the
E-Gov 2002 Exposition in Washington, D.C
• 130 delegations from around the world have
visited Ontario to see our successes for
themselves
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Next Steps in ESD
Federated Portals
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No wrong door
Seamless access
Integrated sign-on
Secure and private
Communities of interest
Value-added outcomes
Customizable
Personalized
Always on
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Next Steps in ESD (cont’d)
Common Look and Feel
• For seamless access, government portal sites
should have a consistent look and feel, with tools
enabling easy navigation
• We are ensuring that websites are accessible to
persons with disabilities
• All new content added to ministry websites in the
future will be expected to be accessible to
persons with disabilities, if technically feasible
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Next Steps in ESD (cont’d)
Content Management
• Content management tools facilitate the process
of publishing timely, high quality products.
• A vendor of record will qualify up to three content
management tools to enable content authors to
create and manage documents more effectively.
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Next Steps in ESD (cont’d)
Metadata Strategy
• The GO Public Super Portal will enable users to
search for content across websites governmentwide
• A Metadata Strategy will establish a basic system
for identifying records and documents through
the use of core metadata elements across the
government
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Next Steps in ESD (cont’d)
On the Demand Side: Encouraging the Use of
e-Services
• Raise awareness of e-services
• Policy work is also under way to encourage the
adoption of e-services
• Usage levels are directly dependent upon client
trust
• Boosting the usage of e-services requires
continued teamwork and collaboration
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Highlights of E-government Progress
Streamlining Internal Operations
• IFIS Implementation on track
• Online Travel Expense Claims available
• PRIME Time at Publications Ontario
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Highlights of E-government Progress
e-Citizen Engagement (e-CE)
• Give citizens access to tools and information so they
can participate more fully in government decisionmaking processes
• Examples:
– Online consultations by the Ministry of Municipal
Affairs and Housing (MMAH) on Smart Growth and
the Oak Ridges Moraine and Knowledge Network for
Learning questionnaires
• Expert Policy Forum on e-Citizen Engagement through
Policy Innovation and Leadership
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Highlights of E-government Progress
Sectoral Reform
• High-Speed Research Network (ORION)
• Computer Aided Dispatch (CAD) and Records
Management System (RMS) for police
• Building Municipal Capacity
• environet Transforms Program Delivery
• Increased Access to Land Information
• Smart Systems for Health
• Road User Safety Project
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Laying the Foundation
Common Infrastructure is the very foundation for
the transformation of government
Examples of increased integration and standardization:
• The government-wide Integrated Network Project will
enable systems to work together and facilitate all major
ESD, application renewal and strategic transformation
initiatives.
• The Desktop Project will make available a full suite of
desktop management hardware and services across the
OPS, and provide a consistent, reliable, utility-like desktop
infrastructure for program delivery.
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Laying the Foundation (cont’d)
Application Infrastructure
• Enterprise Directory and Messaging Services
(EDMS) initiative supports delivery of common,
integrated directory service
• E.g. Common e-mail application
• VORs for application, and integrated development
tools environment tools provide vital support
• Integrated Security Interface (ISI) provides
electronic credentials to access programsprivate and secure
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Laying the Foundation (cont’d)
Information Infrastructure
Knowledge Management
A new secretariat delivers on the government’s
knowledge management priorities:
– standardized processes and tools
– stronger capacity for knowledge transfer
– improved OPS awareness and stewardship
Common Data Elements
Enables sharing of common elements to facilitate the
appropriate linking of corporate applications and
avoid having to remodel elements for each project
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Laying the Foundation (cont’d)
I&IT Security Strategy
• There is a need to protect the confidentiality, integrity and
accessibility of the Ontario government’s I&IT assets.
• Work progresses on:
– Security Policy
– Security Awareness
– Information Security Classification
– Threat-Risk Assessment (TRA)
– Incident Analysis
– IT Security
– Business Continuity Planning
– Security Organization
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Laying the Foundation (cont’d)
Human Resources
• Innovative, capacity-building strategies recognize
our most valuable asset in the IT organization is
our people
• I&IT learning- and-development vendor of record
list will help facilitate training to I&IT staff
• A website is being developed to allow users to
access OPS-wide occupational and ministry
specific competency profiles
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Laying the Foundation (cont’d)
Clearer Accountability
• Management policies are needed to ensure
consistent practices and clear governance
accountabilities
• Need to update I&IT Management Directive and
provide an overall framework for other existing
corporate I&IT directives and for future
developments
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Laying the Foundation (cont’d)
Broadband Initiative Expands Access to Digital Age
• Broadband connectivity helps small rural and
northern communities compete economically and
gain access to e-health, e-learning and other egovernment services
• The provincial government will leverage
investment from private and public sector
partners to increase bandwidth in rural and
remote areas.
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Sustaining the Momentum
…toward a shared vision for Ontario
• Keep ESD on the agenda
• Seek opportunities to integrate services across
traditional lines
• Make the most of the available infrastructure
• Provide continuing leadership to transform
Ontario into an e-government