Transcript South-West Glasgow VOiCE Training

Scottish Health Council
Advanced VOiCE Training
Thurs 25th & Fri 26th November 2010
Learning Outcomes
By the end of the Advanced Training Course
participants will have:
• An improved understanding of community
engagement outcomes, outcome indicators and
methods
• An in-depth understanding of the VOiCE online tool
and how it can be used in practice to support
community engagement
• An understanding of how to support the strategic
development and operational use of VOiCE with a
range of stakeholders and partners
Buzz Group
Reflecting on VOiCE training and use of the
tool to date:
1. How has VOiCE helped you with your
Community Engagement practice so far?
2. Where are the gaps and what still needs
attention?
Context: Modernising government in
Scotland
‘We want to see the principle of local
engagement and involvement extended…. we
want to see communities with the opportunity to
sort out their own problems… ’
SNP Government Manifesto and First 100 days
commitments 2007
The key purpose of community
engagement practice
‘To develop influence and promote
policy and implement practice which
engages communities as partners in
change’
‘Better Community Engagement – a framework for learning’, Learning
Connections, Scottish Executive, 2007.
Participation Standard
‘We need to move, over time, to a
more inclusive relationship with the
Scottish People; a relationship where
patients and the public are affirmed
as partners rather than recipients of
care.’
‘Better health Better Care’ 2007
What are the National Standards for
Community Engagement ?
Measurable performance statements for good community
engagement
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Launched May 2005
Built from community experience
Designed by community and agency representatives
Based on best practice principles
Specific enough to guide actions
Useable in different types of engagement
Achieving highest quality practice
Endorsed by key stakeholders and 3 national events
What are the National Standards for
Community Engagement ?
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Involvement
Support
Planning
Methods
Working Together
Sharing Information
Working with others
Improvement
Feedback
Monitoring and Evaluation
VOiCE – The sitemap
VOiCE - The Detail
In relation to particular community
engagement initiatives VOiCE will support you
to:
•Reflect on what you are trying to achieve.
•Develop plans that relate to your purpose .
•Monitor progress in implementing your plan.
•Evaluate the process and outcomes.
•Learn lessons for future activity.
Features of VOiCE Online
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A multi user environment - invite colleagues or partners to be editors
of reviewers of a particular engagement.
Secure password protected user accounts - you decide what
information to share.
Downloadable reports - share reports as PDF or Word formats.
E-mail reports from the system.
Accountable progress - built in user log - information on user activity
within shared engagements - who made what changes to the
engagement report.
A document bank - upload document to the system which relate to the
engagement.
Strategic analysis - review engagements in your area and produce
reports which pull together the information you select in one report.
Fully accessible site design - meeting a very high standard of
accessible web design.
Analyse - What is the purpose of the
engagement?
• Think about the level you will engage the
community at:
• Inform
– This means we are only going to tell people what we plan
to do.
• Consult
– This means we will offer people restricted options to
choose between.
• Engage
– To take shared decisions - This means the community will
influence options and choices of action.
– To take shared action - This means the community will
share in any action taken.
– To support community led action - This means the
community will lead the action.
Plan - What difference do we want to
make?
• Outcomes are the changes that occur or the
difference that is made for individuals,
groups, families, organisations and
communities
• Outcomes answer the ‘so what?’ question!
• In the context of community engagement,
outcomes will normally relate to the process
of consulting people or involving people in
influencing decisions, or taking action on key
issues that affect their lives
Identified Need
In your local area, support organisations and agencies express
concern in relation to the poor take-up of health and social care
services by older Asian women. A needs-assessment has
highlighted poor communication between community health and
social care services and this “hard to reach” group, with the result
that there is little awareness re the services available to them.
There is also evidence to suggest that there is uncertainty about
how to go about accessing services. A local support organisation
has highlighted social isolation as a key health issue for this group
and a contributing factor to the issues outlined above.
Task
Identify 2 or 3 possible outcomes (the
difference that you would want to make) in
relation to the identified need.
Possible Outcomes
• Older Asian women will have better access to
community health and social care services
• Older Asian women will be less isolated
• Improved communication between older
Asian women and public service providers
Plan - How will we know?
• Outcome indicators are measures that describe how
well we are achieving our outcomes
• They define the evidence (qualitative and
quantitative) to be collected to measure progress and
help us decide if our outcomes are achieved
• Outcome indicators are our evaluation criteria set at
the planning stage – so that we know how to judge
success and we have the information or evidence to
make that assessment
Identifying Indicators - Task
Identify potential indicators in relation to each
outcome that will provide evidence for
measuring whether outcomes are achieved
Think about how to build the process of
collecting evidence into practice and procedures
Possible Indicators
Older Asian women will have
better access to community
health and social care services
Older Asian women will know
what community health & social
care services are available in
the local area
Older Asian women will know
how to access community
health & social care services
Older Asian women will receive
more community health & social
care
Possible Indicators
Older Asian women will be
less isolated
Older Asian women will
independently attend more
activities in the community
Older Asian women will
have more contact with
other Asian women
Possible Indicators
Improved communication
between older Asian women
and public service providers
Older Asian women will know
that they can ask for
interpreters when they attend
appointments
Older Asian women will use
interpreters more often
Older Asian women have better
relationships with their health
and social care providers, and
can understand the advice
given by these providers
Plan - What will we do?
• Methods (outputs) are the actions we take to
achieve the outcomes
• Methods are only useful if they lead to the
outcomes or change desired
• There are likely to be many actions or
methods available to us – the important thing
is to choose those most likely to achieve our
outcomes
DO – Methods (examples at
different levels)
• Inform
o Publish information on a
leaflet/website/letter/poster
o Run an information event in the local
community
DO – Methods (examples at
different levels)
Consult
Individual focus
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Questionnaires
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Opinion polls
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Interviews
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Suggestion boxes
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On-line consultations
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Text messaging
Group/community focus
• Buzz groups
• Speed dating
• Group interviews/focus
groups
• Nominal group process
• Area forums
• Citizens panels
• Citizens juries
• Open meetings/events
DO – Methods (examples at
different levels)
• Engage
• Open meetings/events including: Open space, World
café, PP vote/Option Finder
• Stakeholder workshops
• Story dialogue
• Deliberative mapping
• Planning for Real
• Participatory drama/forum theatre
Review – How do we do it?
• All the partners in the same room!
• Questionnaire for those involved in
engagement
• Using VOiCE Online
• What are some of the things you need to
think about when reviewing community
engagement?
Strategic Planning
Across all the community engagement that your organisation or
partnership is involved in VOiCE will provide a data bank that can
be used to analyse:
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What engagement is being (and has been) conducted.
What issues and needs the engagement addresses.
Where it is happening.
Who is involved in it.
What has or has not been effective.
Whilst the primary purpose of VOiCE is to support effective
engagement practice, this aspect of VOiCE provides
management information that can be integrated into other
management information systems.
Planning your practice session
On Day 2 you will be delivering a 1 hour
practice session to your peers on an aspect
of VOiCE.
In groups of 2 or 3:
• Decide what aspect of VOiCE you will cover
• Decide how you are going to deliver session
• Allocate tasks
Further information
For further information about VOiCE or any other
aspect of community engagement please contact:
• Paul Nelis (Development Manager) or
• David Allan (Head of Programmes)
Scottish Community Development Centre
Tel: 0141 248 1924 Email: [email protected] or
[email protected]
For further information on VOiCE or to register as a
VOiCE user visit the VOiCE website at
www.voicescotland.org.uk