Transcript Title of presentation.
The world’s number one integrated leisure tourism business – the new TUI
About us
Embarking on a new era
The new TUI Group is a company of opportunities – for our customers, our shareholders and our employees. United under one roof we will have our unique hotel portfolio, our cruise lines, six European airlines, the distribution strength of our tour operators, both online and through our travel agencies all over Europe. As the world’s number one inte-grated leisure tourism Group we offer an end-to-end customer experience. Direct access to customers makes investment in hotels and state-of-the-art cruise liners easier to plan and secures occupancy early in the game. This will enable us to grow faster and develop more travel products exclusive to TUI.
2 TUI GROUP | Corporate Presentation | December 2014
The world’s number one integrated tourism business at a glance*
Global
Company – domiciled in
Germany
Revenues of
€18.7 billion
Underlying EBITA
€869 million 77,000
colleagues in 130 countries More than
30 million
customers from
31
markets travelling to 180 destinations source Over
300
hotels with
210,000
beds A
FTSE 100
business Market capitalisation
€7 billion 136
aircraft
12
cruise ships About
1,800
retail shops in Europe *Based on numbers from FY 2013/14 3 TUI GROUP | Corporate Presentation | December 2014
From an industrial conglomerate to a global tourism group
Transformation into a leading tourism company 1997 2000 – 2002 2007 2009
Sale
2014
In 2006 TUI sold its last industrial holding. Subsequently after selling a majority shareholding in its Hapag-Lloyd container shipping business in March 2009, TUI Group now focuses fully on its core business of tourism. With the merger in 2014 the world’s number one integrated leisure 4 tourism business is created.
Group segments
Mainstream
Tour Operators Hotels & Resorts Cruises
Non-Mainstream
Hotelbeds Group Specialist & Activity
Responsibility
Johan Lundgren
Responsibility
Sebastian Ebel
Delivering a superior end-to-end customer experience Responsibility
Will Waggott
Focused on growth & value creation
Container Shipping (14% equity)
Held for disposal
5 TUI GROUP | Corporate Presentation | December 2014
Group segments
Mainstream
Tour Operators Hotels & Resorts Cruises Europe’s leading tour operators, offering renowned holiday brands including TUI (Germany), Thomson (UK), Fritidsresor (Sweden), Marmara (France), Jetair (Belgium) and Arke (Netherlands), providing unique holidays in 180 countries. 6 TUI GROUP | Corporate Presentation | December 2014 Number one leisure hotelier in Europe with more than 300 hotels, resorts and clubs with well-known brands such as RIU and Robinson and approximately 210,000 beds in 24 countries. TUI Cruises is a joint venture between TUI Group and Royal Caribbean Cruises and serves the volume market with its premium ships “Mein Schiff 1” to “Mein Schiff 3”. Hapag Lloyd Cruises, with the “MS Europa” and “MS Europa 2”, is the leading provider of luxury and expedition cruises in German-speaking regions. In addition, TUI UK operates 5 cruise ships.
Group segments
Mainstream
Tour Operators Hotels & Resorts Cruises
Source markets
• Germany • UK & Ireland • France • Nordics (Sweden, Norway, Finland, Denmark) • Belgium • Netherlands • Austria • Switzerland • Poland • Spain • Italy • Portugal • Russia • Ukraine • Canada 7 TUI GROUP | Corporate Presentation | December 2014
Retail shops
1,800
Airlines
6
Aircraft
136
Customers
19 million
Colleagues
60,400
Cruise ships
12
Hotels & Resorts
312
Mainstream
Tour Operators Largest source markets
Germany UK & Ireland
Key brands
Nordics France Other
Market position
#1
Customer numbers
6m
Aircraft Airline routes
31 566 8 TUI GROUP | Corporate Presentation | December 2014 #1 5.2m
59 568 #2 1.6m
8 323 #1 1.6m
#1 / #1 * 5.1m
7 31 150 210 * Netherlands, Belgium, Austria, Poland
Mainstream
Hotels & Resorts Key Brands Number of hotels
103 23 24 35
Highlights
• Number one leisure hotelier in Europe with more than 300 hotels and 210,000 beds in 24 countries • Portfolio of owned premises will be expanded by another 60 hotels in coming years • Consolidation and focus on core brands such as TUI Hotel, RIU and Robinson • Most hotel companies with local partners • Focus on four and five star category • High occupancy rates (80.9% on average across the portfolio) 9 TUI GROUP | Corporate Presentation | December 2014
Mainstream
Cruises Companies Number of vessels
4
Information
• Leading provider of luxury and expedition cruises in German speaking regions.
• The fleet‘s flagships set international standards: “MS Europa” and “MS Europa 2” successfully garnered the highest possible 5-star plus rating in the Berlitz Cruise Guide and are the only ships in this category • Expedition vessels “MS Hanseatic” and “MS Bremen” 3 5 • Joint venture (50/50) between TUI AG and Royal Caribbean Cruises founded in 2008, premium volume market segment • Christening of the first ship “Mein Schiff” and first cruise in May 2009 • “Mein Schiff 2” followed in 2011, "Mein Schiff 3" since May 2014 in operation • Vessel “Mein Schiff 4“ being constructed (delivery June 2015) • “Mein Schiff 5” and “Mein Schiff 6” have been ordered (2016/2017), two more optioned.
• Offers various cruises from family-friendly to adults-only cruises in the UK market. 10 TUI GROUP | Corporate Presentation | December 2014
Non-Mainstream
Overview
The Hotelbeds Group is a global provider of travel services in more than 180 countries. Its businesses provide hotel accommodation, transfers, excursions and tours, meetings and events, visa outsourcing and cruise handling services. Its main clients are tour operators, travel agencies, corporate clients and final consumers. Its brands include Hotelbeds, LateRooms.com, Destination Services and Intercruises.
Top selling brands Overview
The Specialist & Activity Sector is the world’s largest provider of specialist and experiential travel. The Group delivers a range of unique experien-ces through its range of unique experiences, from private jets, polar expeditions, sailing and ski holidays and more.
Roomnights
26.9 million
Colleagues
11,800
Database
67,000 hotels
Colleagues
6,600
Customers
1.3 million 11 TUI GROUP | Corporate Presentation | December 2014
The new TUI Group – integrating market access and exclusive content
Exclusive content Market access
• •
Leading brand
: TUI is the most recognised travel brand in Europe – awards in several countries for TUI also as most valuable tourism brand and most trusted brand
Leading holiday hotelier
: Our hotels business is Europe’s largest with more than 300 hotels and 210,000 beds including renowned brands such as RIU and Robinson
After Holiday Research Book Pre-trip
•
Customers:
Over 30 million customers world wide from 31 source markets •
Tour operator brands:
Leading portfolio of tour operator brands offering holidays in 180 countries •
Distribution:
Leading online tour operator platforms and 1,800 travel agencies across Europe •
Cruise ships:
12 cruise ships – with the luxury vessels ”MS Europa 2” and “MS Europa” voted as the world’s best cruise ships by the Berlitz Cruise Guide – both the only ships with
On holiday Journey
•
Airline:
Modern leisure airline fleet with 136 aircraft – our airlines are the most carbon-efficient in Europe.
a 5* Plus rating
Unique proposition:
Designing and owning the entire customer journey. Customers receive a high quality, consistent, personalised, end-to-end holiday experience.
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Management structure
Group Executive Committee Executive Board
Joint-CEO
Friedrich Joussen
Joint-CEO
Peter Long
Group Deputy CEO, CEO Mainstream
Johan Lundgren
Chief Financial Officer
Horst Baier
Chief HR Officer, CEO Platforms
Sebastian Ebel
CEO Non Mainstream
William Waggott
Managing Director TUI UK & Ireland
David Burling
Managing Director TUI Germany
Christian Clemens
Group Director Corporate & External Affairs
Thomas Ellerbeck
Group Chief Marketing Officer
Erik Friemuth
13 TUI GROUP | Corporate Presentation | December 2014 Group Director Controlling & FD Mainstream
Kenton Jarvis
Group Director Legal, Compliance & Board Office
Hilka Schneider
Group HR Director
Jacky Simmond s
Pioneering sustainability change in our sector
Both TUI Travel and TUI AG have a strong history of sustainability and the coming together of these two Groups will ensure that sustainability continues to be a priority for TUI as well as the rest of our industry. Our vision is to make travel experiences special whilst minimising environmental impact, respecting culture and people and bringing economic benefits to communities. • TUI airlines are the most carbon-efficient in Europe • We have taken over 11.5 million customers to hotels with credible sustainability certifications over the last 3 years TUI's commitment to sustainability is widely acknowledged. We have won a number of notable awards , continue to be well positioned on sustainable development indices and we are signatories of the UN Global Compact.
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Conclusion
• The worlds number one integrated leisure tourism business • A simplified business, unlocking value • Delivering Mainstream growth • Unique holidays • Direct distribution • Leveraging our scale • Maximising value creation of Non-Mainstream business • Pioneering sustainability change in our sector 15 TUI GROUP | Corporate Presentation | December 2014