• Simon Cross Managing Director, Tuiski

Introduction

• • • •

Sustainable Development TUI and Crystal Ski Responsible Leadership 4 Strategic Pillars

• Carbon Management • • Destinations Our Colleagues • Our Customers

Summary of Achievements and Objectives

“Climate change has been one of the most talked about topics in recent years. In the leisure travel industry it is without doubt one of the largest challenges we face.”

Peter Long, CEO TUI Travel PLC

Responsible Leadership

High priority - one of our core values

TUI Travel PLC Corporate Values Customer Obsessed Responsible leadership

“We aspire to lead in sustainable development within the leisure travel industry and beyond”

Playing to win Responsible leadership

“We seek to make Sustainable Development central to the way we run and manage TUI Travel PLC” “The impact of climate change on leisure travel will be dramatic, with wide implications for holiday destinations, consumer travel trends, and the future of aviation”

Value driven

Peter Long, CEO TUI Travel PLC

4 Strategic Priorities

Destinations

Carbon Management

Our Colleagues Our Customers

CARBON MANAGEMENT

Reduction of C0 2 emissions throughout the business • Aviation: – Efficient utilisation of a modern fleet – 76 % of the fleet fitted with fuel saving wing tips – Biggest charter fleet overhaul in UK aviation history – New Boeing 787 Dreamliner 20% more fuel efficient and 60% noise reduction on take off and landing – First commercial flight to use 50% sustainable aviation biofuel – Target: 6% reduction of airline direct C0 2 emissions by 2014

CARBON MANAGEMENT

•

Premises:

– Head office Carbon Neutral ® since 2003 – emissions monitored and off set – Decreased carbon footprint by 30% in the last year • Premises Activities – 24% • Business travel – 41% – 85% of TUI UK’s Retail Estate implemented Automatic Meter Readers to improve day-to-day energy management – The Carbon Trust Standard – achieved by TUI UK in June 2011 

TUI Travel in FTSE 350 Carbon Disclosure Leadership Index

 Proud to have been in the FTSE 350 CDLI for

four

consecutive years

DESTINATIONS Optimising our holidays’ environmental, economic and social impacts 

Travelife audit all TUI Ski Hotels by Jan 2012



Target to have 90% of the ski hotels audited by season 2015/2016

 Sustainability Addendum to contracts was introduced in 2009.  Destination and suppliers awareness campaign “Make Snow Sport Greener” online and emailed to 800 properties.

 Green Resort’ guide: ‘Green’ achievements of all ski resorts to be displayed on our websites from this winter

OUR COLLEAGUES

– – – – – Major supporter of Disability Snowsports UK since winter 2009/10 Support 6 activity weeks with over 30 staff Raised over £70,000 winter 2010/11 Introduced Crystal Adaptive Cycle to work scheme with over 80% of our colleagues cycling or taking public transport to work.

– Inclusion of sustainable development in induction and HR information

OUR CUSTOMERS Today’s customer needs and demands are changing. Our recent research of 4,000 holidaymakers in eight major TUI Travel source markets showed a clear aspiration for more sustainable holidays on a significant scale. 1 in 2 would be willing to book a more sustainable holiday if available. 2 in 3 would change their behaviour on holiday to help the environment. 2 in 3 want their holiday company to be clear about what they do to make their holidays more sustainable.

• • • • Carbon management – 6% reduction by 2013/2014 Destinations - 90% of properties to complete travel life audit by 2015/2016 Colleagues - target to raise over £100k for DSUK 8,000 customer survey to further understand our customers passions and requirements with regards to sustainable development