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Processing Make the Most of What You Know
Robert David Steele Intelligence Coach [email protected]
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Bangalore, India
No computers, no bus passes
• If you think you have it bad, consider Bangalore, India.
• 99 people have to depend on one jeep, five motorcycles, and a scooter.
• No bus passes, no training, no computers.
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National Drug Intelligence Center
Processing Makes A Strategic Difference
• Telling a story: DEA 900 files, FBI 90 files • Case file benefits: visualizing the data for deep understanding • Inter-agency benefits: providing an incentive for sharing leads
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Processing Objectives
Pattern analysis & anomaly detection
• Automated processing is vital to making sense of vast quantities of information.
• Pattern analysis & anomaly detection are the primary objectives- the human mind will provide the understanding.
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Collection Management
Can’t do CM without processing
• If you don’t know what you already know, and if you don’t know what your critical information gaps are, you cannot do effective collection management or case development.
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Analysis
Can’t do analysis without processing
• Our first mistake is to treat people as “free” goods.
• Our second mistake is to assume that an analyst can make sense of information simply by reading and thinking.
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Processing Pre-Requisite #1
Data handling standards
• Digitization of data at the point of acquisition makes everything else easier.
• Agreeing on common data handling standards compatible with web-based information sharing is helpful.
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Processing Pre-requisite #2
Geospatial attributes
• Adding geospatial attributes to your data will increase its processing value by 100X to 1000X!
• Geospatial and time attributes are what make automated fusion and pattern detection possible.
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Processing Pre-requisite #3
Interoperability
• Interoperability of digital data is vital.
– Among the seven national tribes – Among regional military commands – Among military and non-governmental organizations including foreign businesses
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The Big Picture
Four processing quadrants
IV - Organizational Intelligence
Out-Sourcing of Information Processing
CHUNKS (Intellectual Property)
Organizational Memory System Patents, Etc.
Data Visualization Trade Secrets Meta-Data E-Commerce
III - External Information EXTERNAL
Environmental Monitoring Expert Hires “ Just Enough , Just in Time ” Technology Monitoring Customer Monitoring Business I ntelligence Institutionalized Government Monitoring Local Knowledge
TECHNICAL
Automated Analysis Project/Group Management Heterogeneous Search & Retrieval Vendor Reporting Internal Reporting Data Conversion
INTERNAL I - Knowledge Management
Knowledge Capital™ Rolodexes/E-Mail Personal Brand Cell #
PERSONALITY (Insight/Intuition) HUMAN
Training Churning (Rotationals) Trip Reports
II - Collaborative Work
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Processing Quadrant #1
Knowledge Management
INTERNAL
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Internal Reporting
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Vendor Reporting
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Project Management
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Data Conversion
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Automated Analysis
• Know what you know • Do not lose data, insights, links • Integrate people, projects, vendors, times, places, objects • Optimize application of technology to internal information
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Processing Quadrant #2
Collaborative Work
INSIGHT
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Employee BrandNames
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Rolodexes
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E-Mail Directories
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Cell Telephone Networks
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Trip Reports
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Rotationals
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Training
• Human Capital • Inherent in People • Who They Know • How They Know • When They Know • What They Do • Who They Tell • How They Feel
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Processing Quadrant #3
External Information Acquisition
EXTERNAL
• Local knowledge • Expert hires “just enough, just in time” • Customer monitoring • Government monitoring • Technology monitoring • Environment monitoring • Peter Drucker says this is the next 50 years of innovation • OLD: spend on technology • NEW: spend on external information in all languages, from all sources, all the time
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Processing Quadrant #4
Organizational Intelligence
MEMORY
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Intellectual Property
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Organizational Memory
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Meta-Data
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History of Information
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Electronic/Human Links
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Survive Human Turnover
• Data standards • Data entry mandated • Storage & retrieval • Historical access without legacy system training • Employee shoeboxes integrated/not lost
® Finished Intelligence and Reporting Processing Revision Tracking and Realtime Group Review Desktop Publishing and Word Processing Production of Graphics, Videos and Online Briefings Desktop:
Generic Analytic Functionalities
A Collaborative Work Notetaking and Organizing Ideas Structured Argument Analysis B Interactive Search and Retrieval of Data Graphic and Map Based Visualization of Data Modeling and Simulations C Clustering and Linking of Related Data Statistical Analysis to Reveal Anomalies Detection of Changing Trends Detection of Alert Situations Conversion of Paper Documents to Digital Form Automated Foreign Language Translation Processing Images, Video, Audio, Signal Data Automated Extraction of Data Elements From Text and Images Standardizing and Converting Data Formats Open Literature Non-Text Data Restricted Information
Extend Other CATALYST Elements?
Share ®
Processing Desktop
No Easy Solutions Plan Excaliber **Powerize Copernic Collect **C-4-U Scout SYSTRAN+?
Topic **CI Spider Analyst Notebook Aerotext **Knowledge.Works
CrimeLink OSALAT **WisdomBuilder GMS, Athens **E-Sense **Corporate Intelligence Service Information Portal, Comprendium Analyst Workbench Identifier, SIFT, OnTopic, Labrador **Plumtree Corporate Portal **Strategy!
Groove?
**TextAnalyst **Wincite Intelligent Miner For Text **Market Signal Analyzer Analyze EDGE?
Content Extractor ClearForest Suite Report MindMap?
** Previously reviewed in the Fuld & Co. Software Report
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Emerging Technologies #1
Digitization of documents
• Battlefield digitization is no longer an issue • Battlefield translation is no longer an issue • What is missing is the leadership willingness to link troops to both processing and expert translators.
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Emerging Technologies #2
Visualization of links in text
• Visualization of links among people, vehicles, weapons, and bank accounts is no longer an issue.
• What is missing is the leadership commitment to arming troops with intelligence
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Emerging Technologies #3
Peer-to-peer computing & communications
• Networked “side to side” intelligence is vastly more effective than up and down chain of command intelligence.
• What is lacking is a leadership commitment to training and then trusting the troops.
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Processing Solution #1
Internet as common operating environment
• War and operations other than war are now a “come as you are” situation, with
ad hoc
allies that cannot be anticipated.
• Only the Internet offers a global C4I solution for mix and match people, equipment, and data.
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Processing Solution #2
Open source software & security
• European Community has the right idea- open source software is the wave of the future • Security must be in the software, not the hardware or the physical controls
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Processing Solution #3
24/7 “Plots” at every level
• Need “plots” at the township, city, province, and national levels, as well as special regional intelligence centers • Sources, geospatial processing, and analysts must merge
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Recommendation #1
National “skunkworks” for seven tribes
• Neither the government nor the business world will solve the processing problem alone.
• Need a national “skunkworks” where open sources and open software can be safely integrated
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Recommendation #2
Push NATO and USA for web-based sharing
• Help the European Community focus on the urgency of insisting that NATO and the USA migrate to a web-based approach to sharing all information, at every classification level. This is a Native American ethic.
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Recommendation #3
Internet, Wireless, Spectrum
• Extend the Internet to every street corner • Go wireless, with encryption, quickly • Free up as much spectrum as possible- South Korea is the leader, not the USA
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Creating a Smart Nation
Connect Content Coordinate C-ecurity
• Connectivity everywhere • Content is digitized • Coordination of standards and investments • C4 Security across all seven tribes--public safety at same level as safety of secrets