Transcript LibQual at UAB Lister Hill Library
LibQual at UAB Lister Hill Library
Pat Higginbottom Associate Director for Public Services [email protected]
2002
Faculty, staff and students of health related schools by email —relied on schools 447 responses 133 comments
2005
Faculty, staff and students in the health sciences schools and
the hospital by campus wide email
1,120 responses 372 comments
Fall 2007 ?
Item IC-2 IC-4 IC-1 IC-8 IC-5 IC-6 IC-7 AS-3 AS-5 AS-8 Items with the Highest Desired (Mean) Scores “What the Users Really Want Most” Text A library Web site enabling me to locate information on my own The electronic information resources I need Making electronic resources accessible from my home or office Print and/or electronic journal collections I require for my work Modern equipment that lets me easily access needed information Easy-to-use access tools that allow me to find things on my own Making information easily accessible for independent use Employees who are consistently courteous Employees who have the knowledge to answer user questions Willingness to help users 2005(2002) 8.37 (8.22) 8.35 8.33 (8.21) 8.33
8.32 (8.25) 8.27 (8.17) 8.23 (8.16) 8.22 (8.24) 8.15 (8.34) 8.13 (8.09)
Item AS-4 AS-3 IC-5 AS-8 AS-5 IC-7 AS-9 AS-6 LP-2 IC-4 Items with the Highest Perceived (Mean) Scores “The Users Think We are Doing Okay” Text Readiness to respond to users’ questions Employees who are consistently courteous Modern equipment that lets me easily access needed information Willingness to help users Employees who have the knowledge to answer user questions Making information easily accessible for independent use Dependability in handling users’ service problems Employees who deal with users in a caring fashion Quiet space for individual activities The electronic information resources I need 2005(2002) 7.61 (7.57) 7.59 (7.60) 7.57 (7.12) 7.55 (7.22) 7.50 (7.47) 7.48 (7.33) 7.43 (7.33) 7.40 (7.39) 7.40 (6.86) 7.38
Item Items with the Lowest Adequacy Gap Scores “The Users Think We are Furthest from Meeting Their Desired Expectations ” Text 2005(2002) IC-8 IC-1 IC-2 IC-4 IC-6 IC-5 IC-7 AS-7 IC-3 AS-9 Print and/or electronic journal collections I require for my work Making electronic resources accessible from my home or office A library Web site enabling me to locate information on my own The electronic information resources I need Easy-to-use access tools that allow me to find things on my own Modern equipment that lets me easily access needed information Making information easily accessible for independent use Employees who understand the needs of their users The printed library materials I need for my work Dependability in handling users’ service problems 0.08 0.13 (0.04) 0.16 (0.50) 0.27
0.28 (0.49) 0.41 (0.35) 0.45 (0.58) 0.46 (0.54) 0.46
0.47 (0.60)
2005 Results • Distributed to library staff • Staff training session • • Posted on library web page Used as a metric for university scorecard • REVIEWED AND IMPLEMENTED CHANGES
Much more emphasis on organization of web page More emphasis on licensing electronic materials Increase marketing/PR activities