Transcript 3Q01 Slides - World Resources Institute

BELL Conference
Ecosystems and Enterprise:
Perspectives on Education for
Sustainable Business
Bruce Nelson
Chairman & CEO
July 19, 2003
1
Who We Are
 Founded in 1986
 Global provider of office products
 Nearly $13 billion in sales
 Operations in 22 countries
 Almost 50,000 employees
 Retail, e-commerce, catalog and contract sales
channels
No one sells more office products, to more
customers, in more countries, than Office Depot
2
What You May Not Know
 Office Depot is the world’s #2 online retailer
– trailing online Amazon
 On pace for $2.5 billion in sales
 Office Depot operates more than 32 web
sites worldwide
 Launched first fully functional
Spanish-language site at
www.espanol.officedepot.com
 Office Depot processes 140,000 orders and
handles 95,000 calls a day
 Office Depot mails more than 300 million
catalogs per year
3
Transformation
Work
Began by Changing the Culture

Created a Vision

Established Core Values

Shop

Respect for the Individual

Fanatical Customer Service

Excellence in Execution
Built the Team

4
Compelling
Place
Focus first on the people, then on the
direction
Invest
Moving from Good to Great
 Three Strategic Goals
 To be one of the best companies to work for
 To be the destination of choice for
customers of all sizes
 Serving them through multiple channels
and multiple brands
 Earn superior shareholder returns
5
New Provision for 2003
“We are committed to the
principles of good corporate
citizenship, positive social impact
and environmental sustainability”
6
Positive Social Impact
Office Depot’s mission is to enhance
the quality of life in the communities in
which we live, work and do business
7
National Philanthropic
Partnerships
Office Depot’s philanthropic partners
include nationally prominent non-profit
organizations that have a direct impact
on South Florida
8
Local Non-Profit Support
Office Depot supports more than 100
non-profit organizations, schools and
other social service programs in Palm
Beach County
9
Support for Education
Students, teachers and educational
institutions are a central part of Office
Depot’s community outreach
10
Diversity Affiliations
11
The Road to
Environmental Sustainability
 Road is paved with the development of sound
environmental management
 Our mission is to lead the industry on matters of
environmental concern
12
Practicing What We Preach
 Enhanced infrastructure
 Revamped existing business practices
 Significantly reduced paper used in everyday
transactions
 Implemented Web-based tools
 Store portal
 “Paperless fax” program
 Intranet-based bill paying/receipt
management
 Expanded waste prevention and recycling
initiatives
 Targeting 80% of waste stream
 Partnered with Earth Day Network
13
Providing Customers with
Greener Products
 Lineup consists of more than 2,000 products
containing recycled content
 Copy, Print and Ship Centers nationwide use
recycled paper
 Ink and toner recycling program
14
Helping Businesses
Improve Sustainability
 Offer sustainability audits to corporate
customers
 Auditing services provided by GreenOrder
 Benchmark and project environmental
performance
 Generate customized recommendations
 Show companies how cost effective it is to
make the switch
15
Environmental Policy
 Working with environmental groups, customers
and suppliers to develop industry’s most
comprehensive policy
 Will cover entire operation
 Products we purchase
 Services offered customers
 Daily activities at corporate offices
 Move forward with goals that are not only
meaningful and responsible, but
implementable as well
16
New Paper Procurement Initiatives
 Commitment to increase…
 The amount of recycled fiber in our paper and
paper-based products
 The availability of recycled products in our
stores
 The amount of recycled paper in the hands of
our customers
 Will work with suppliers
 To increase the percentages of recycled fiber
in our our product lineup
 Established a goal
 To achieve an average of 30% PCW content
for all paper products that we sell
17
Environmental Pressures
 Every day, corporations face pressure from
external groups
 These groups demand that companies serve
as protectors of the environment
 ForestEthics and Dogwood Alliance have
mounted a negative campaign against us
No one else in our industry is moving with
as much determination to address
environmental issues
18
A Continuous Journey
 Environmental policy is a “work in progress”
 As we learn more…as technology changes…and
as consumer attitudes evolve we will adapt our
policy accordingly
 Our position demonstrates three points:
 Our commitment is matched by our actions
 We are prepared to be leaders in our industry
 We understand the importance of different
viewpoints and value collaboration over conflict
19
Commitment to Core Values
is Critical to Success
 Find ways to touch lives close to home
 Through philanthropic partnerships
 Through programs that support education
 Through diversity initiatives
 Through concern for the environment
 Redefine success and emphasize more than just
financial results
 Demonstrate good corporate citizenship, positive
social impact and environmental sustainability
20
Questions &
Answers