Queen Camel Medical Centre Survey 2013

Question 1

• • • In Person Phone On line

Question 2

Which method do you prefer to book appointments?

23% 97% 30% On the phone To Doctor

How easy is it to get through?

Haven’t Tried

7% 52%

Very Easy

87% 30%

Fairly Easy

6% 16%

Not Very Easy

0% 2%

Question 3

• • • • •

Choice of Doctor Seeing a Nurse In the last 6 months have easy have you found the following?

Haven’t Tried

See a doctor urgently 43% Book appointment ahead 7% 20% 57%

Very Easy

37% 73% 40% 37%

Fairly Easy

20% 20% 30% 6%

Not Very Easy

0% 0% 10% 0%

• • • Question 4 How clean is the surgery? • Very clean 93% Fairly Clean Not very clean Not at all clean 7% 0% 0%

Not at all Easy

0% 0%

Not at all Easy

0% 0% 0% 0%

• • Question 5 How helpful do you find the receptionists? • • Very Fairly 83% 13% Not very Not at all 4% 0% Page 1 of 5

• • •

Question 6

• • On time Under 5 mins 5 to 15 mins 15 to 30 mins Over 30 mins

How long did you wait after you appointment?

10% 17% 57% 16% 0 • • Question 7 How satisfied are you with the opening hours at your surgery? • Very 80% Fairly Neither sat/dissat 17% 3%

Question 8

• • • • • Every Saturday am Late Evening only Early mornings only Mixture No preference

OOH preference

57% 0% 0% 30% 13%

Question 9

• • Yes No

Question 10

Have you always been a patient in Queen Camel?

40% 60%

If you have experience of other surgeries is Queen Camel:

• • • • • Significantly better Slightly better No different Slightly worse No experience of other 53% 3% 3% 0% 40% Page 2 of 5

Question 11

Yes Definitely Yes to some extent.

No not at all

Do you have confidence in the doctor you see?

94% 6% 0%

Question 12

In general, how satisfied are you in the care you get at Queen Camel?

Very Satisfied Fairly Satisfied Neither satisfied nor dissatisfied 92% 8% 0%

Question 13

Yes Might Probably not Definitely not

Would you recommend the surgery to a family member who moved to the area?

100% 0% 0% 0%

Four questions about attitudes to services rather than making actual choices. Patients asked to mark a line from 0 to 10.

Question 14

Is it more important to be seen on time or be given more time when you need it?

Seen on time.................................................................................................7.8...............................Longer time in appt

Question 15

Do you prefer a surgery which is ultra efficient and clinical or relaxed and friendly

Efficient ………………………………………………………………6.5………………………………….Relaxed

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Question 16 Question 17

Would you prefer all consultations to be by phone and for the doctor to decide if you need an appointment or would you prefer to have a choice?

All Phone.………………………………………………………………………………………………..9.3…..Choice

Is it more important o see any doctor but be open all hours or have restricted hours as now and more continuity with a doctor?

Open all hours …………………………………………………………………………..

…

…8.5……………Continuity • • • • • • • • •

Demographics

• • Female Male Under 18 18 to 24 25 to 34 35 to 44 45 to 54 55 to 64 65 to 74 75 to 84 85+ 67% 33% 3% 3% 0% 3% 22% 20% 22% 20% 7% • • • Recipients chosen by using their practice numbers. The choice was made using a random number generator. Where the number chosen no longer existed a further number was chosen.

100 Questionnaires sent out 64 replies = 64% response by post with SAE for reply.

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Comments

• • • • Comments 56 % respondents added comments 40% were of a general complimentary or positive nature Such as “I have worked in most of the surgeries in the area and Queen Camel stands out due to its community approach”.

• • • • • 4 negative or suggestions Dispensary Opening hours are difficult if you work 9 to 5 When one of the doctors retires could we have a full time female partner?

One comment about the wide variance in performance of the doctors with only Dr Taylor providing an excellent service “One doctor dismisses my long term worries, otherwise I am very happy” • • Note on the unclean surgery comment The people who found the surgery only fairly clean may have followed in someone in weliingtons. (we do have problems with some people and wellington boots in bad weather) Page 5 of 5