Transcript Litcham Health Centre ‘In

Litcham Health
Centre ‘In-House
Patient Survey’
When telephoning the practice
between 8:30am and 9.00am for an
appointment ‘on the day’ were you
offered an appointment?
Yes
No
Yes
No
23
8
Is it important that you see a specific
doctor every time you come to the
practice?
Yes
No
Yes
No
18
29
If you are willing to see any doctor
at the practice how quickly are you
normally seen?
25
20
15
10
5
0
Same day
Next working day
Within 2 working days
Same Day
Next working day
Within 2 working days
21
9
12
Were you offered an appointment
time to suit you?
Would prefer additional hours
Happy with any time
No
Yes
0
5
10
15
20
25
30
35
40
Would prefer
additional
hours
Happy with
any time
No
Yes
1
9
0
36
If you need to see a doctor urgently,
can you normally get an
appointment on the same day?
Yes
No
Yes
No
32
8
How do you normally book your
appointments?
50
45
40
35
30
25
20
15
10
5
0
In person
By phone
In person
By phone
0
45
In the past 6 months have you tried
to see a doctor fairly quickly?
Yes
No
Yes
No
26
15
Are you prepared to wait several more
days to book an appointment to see the
doctor of your choice rather than see any
doctor within 48 hours?
Depends how long the wait is/how ill I
felt
No
Yes
0
5
10
15
20
25
30
Depends
No
Yes
26
9
8
In the past sixth months have you tried
to book in advance for an appointment
with a doctor?
Was not aware I could book ahead
No
Yes
0
5
10
15
20
25
Was not aware I
could book ahead
No
Yes
4
21
23
If you had requested an appointment in
advance (more than 48 hours ahead up to a
month) were you able to get an
appointment with a doctor?
Yes
No
Yes
No
34
1
Have you ever missed an
appointment due to…
7
6
5
4
3
2
1
0
I forgot
I was delayed in I had recovered and
traffic
no longer needed it
Too difficult to
cancel
I forgot
I was delayed
in traffic
I had
recovered
Too difficult
to cancel
6
2
5
0
For patients that work - if you had to see a
doctor at the surgery during your typical
working hours, can you take time away
from work?
Yes
No
Yes
No
10
9
How easy do you find obtaining results
over the phone?
Not very easy
Fairly easy
Very easy
0
5
10
15
20
25
Not very easy
Fairly easy
Very easy
1
15
23
Were you aware that you could request a
telephone consultation with a doctor
when they are working?
18
16
14
12
10
8
6
4
2
0
Yes
No
Would rather have a face
to face consultation
Yes
No
Would rather have a face
to face consultation
13
17
14
Once you have arrived for your
appointment, how long do you
normally have to wait?
30
25
20
15
10
5
0
I don't
Not too long
A bit too long
Far too long
I don’t have
to wait
I don’t have to
wait too long
I have to wait
a bit too long
I have to wait
far too long
6
2
5
0
Was your last appointment with a doctor
or nurse?
Doctor
Nurse
Doctor
Nurse
17
27
When did you last see a doctor/nurse at
the surgery?
6 months+
In the last 6 months
In the last month
In the last week
0
5
10
15
20
In the last
week
In the last
month
In the last 6
months
6 months+
19
17
10
2
On that occasion did you feel able to ask
questions you wanted?
Yes
No
Yes
No
45
3
Did you feel that the doctor/nurse took
appropriate action to deal with your
treatment?
35
30
25
20
15
10
5
0
Yes
No
No action needed
Yes
No
No action needed
13
17
14
How easy is it for you to get an
appointment with a Practice Nurse/Health
Care Assistant at the practice?
40
35
30
25
20
15
10
5
0
Very
Fairly
Not at all
Haven't tried
Very easy
Fairly easy
Not easy
at all
Haven’t tried
37
9
0
1
Did you have confidence in the
doctor/nurse that you saw?
50
45
40
35
30
25
20
15
10
5
0
Definitely
To some extent
No
Unsure
Definitely
To some
extent
No
Unsure
44
4
0
1
Are you a carer for anyone in your
household?
Yes
No
Yes
No
43
3
How easy would it be for people with
disabilities to move around the surgery?
Very difficult
Not very easy
Fairly Easy
Very easy
0
5
10
15
20
25
30
35
Very easy
Fairly easy
Not very easy
Very difficult
17
30
1
0
How easy do you find getting into the
building/parking facilities?
35
30
25
20
15
10
5
0
Very easy
Fairly Easy
Not very easy
Very difficult
Very easy
Fairly easy
Not very easy
Very difficult
29
29
3
0
How clean do you find the surgery?
Very unclean
Not very clean
Fairly clean
Very clean
0
10
20
30
40
50
Very clean
Fairly clean
Not very
clean
Very unclean
40
8
1
0
How helpful do you find the receptionist's
at the surgery?
Very unhelpful
Not very helpful
Fairly helpful
Very helpful
0
10
20
30
40
50
Very helpful
Fairly helpful
Not very
helpful
Very
unhelpful
45
1
0
0
In the past 12 months have you felt like
making a complaint about any members
of staff at Litcham Health Centre?
45
40
35
30
25
20
15
10
5
0
No
Yes but didn't make one
Yes and have made at
least one
No
Yes but haven’t
Yes and I have
made at least one
43
4
0
Overall, how satisfied are you with the
overall standard of care you have received
at Litcham Health Centre?
Prefer not to say
Not satisfied at all
Not very satisfied
Fairly satisfied
Very satisfied
0
10
20
30
40
50
Very
satisfied
Fairly
satisfied
Not very
satisfied
Not at all
satisfied
Prefer not
to say
39
8
1
0
1
Would you recommend the surgery to
someone who has recently moved to the
area?
Maybe
Unsure
No
Yes
0
10
20
30
40
50
Yes
No
Unsure
Maybe
39
8
1
0
Gender
Male
Female
Male
Female
22
28
Age
25
20
15
10
5
0
16-34
34-45
45-54
55-64
65-76
76+
16-34
35-45
46-55
56-65
65-76
76+
4
5
4
7
23
7