Transcript CREATING WINNING TEAMS

THE ROLE OF WOMEN IN
CREATING WINNING TEAMS
April 2012
Why do I have
to go first?
There’s no ‘I’ in
‘Team’ Dorothy
HIGH FIVE!
NONE OF US IS AS SMART AS ALL OF US
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A team is a wonderful thing.
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Difference between a team and a crowd
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High Five energy!
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Ensure everyone wants to be in the team – aim for
synergy/success (get everyone on board).
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Help ease uncertainty and anxiety.
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Find things team members have in common.
PURPOSE, VALUES AND GOALS
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Work to achieve clarity of purpose – common
Vision/Values/Goals (clear objectives).
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Meet and greet team members properly – have mutual respect.
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Set the team’s personal and professional goals high, and
always use good judgment.
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Ensure that there are clear team rules in place.
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Be personally responsible for your team’s actions.
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Let everyone talk and contribute – everyone's input is
valuable. Believe in each other.
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Encourage team members to leave their ego at the door.
UNLEASHING AND DEVELOPING SKILLS
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Winning team members need
knowledge, skill, self belief and
the right attitude to succeed.
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Often not 1 big idea in business,
but rather a series of smaller
ongoing moments.
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Apply Situational Leadership.
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Coaching and mentoring.
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Knowledge sharing.
CREATING TEAM POWER
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Importance of Leadership – create the “mood”
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Collective power of a group outshines individual
performance.
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Members are empowered – how much latitude and
freedom will you allow?
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Team spirit and culture is critical – ensure that the
members put the team goals ahead of their own,
work/play for each other, and enjoy joint success.
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Ensure a “Sense of Belonging”
REPEATED REWARD AND RECOGNITION
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Catch them doing it right!
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When you focus on the positive, you develop the habit
of doing things right.
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No “one size fits all” solution.

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Consider complete EVP
Recognise team as a
whole.
RELATIONSHIPS & TEAMS
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We are all in relationships.
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Conflict resolved constructively.
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Good relationships in teams require:
knowledge, trust, integrity, vulnerability, dependability.
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Trust leads to Understanding – that leads to Behaviour
– that leads to Results.
“People admire your talents but love your
vulnerability. Apologise when you are wrong, share
with people what you are about, be humble, tell your
stories and be human”
– Ken & Margie Blanchard, March 2010.
5 DYSFUNCTIONS OF A TEAM (PATRICK
LENCIONI)
1. Absence of Trust
No vulnerability and unwilling to admit mistakes, weaknesses or need
for help.
2. Fear of Conflict
No open debate but rather behind-the-back discussions and comments.
3. Lack of Commitment
Lack of direction and commitment makes employees (particularly high
performers ) disgruntled.
4. Avoidance of Accountability
Lack of a clear plan of action, hesitancy and consequence management.
5. Inattention to Results
Team members put their own needs (ego, career development,
recognition etc.) ahead of collective goals.
WHERE ARE YOUR TEAM MEMBERS?
UNDERSTANDING
Evangelists
BYSTANDERS
CHAMPIONS
WEAK LINKS
LOOSE CANONS
Saboteurs
COMMITMENT
WINNING TEAMS – USA EXPERIENCE

Team ethos at Ritz Carlton – “Ladies and Gentlemen
serving Ladies and Gentlemen”.
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“As leaders, if you engage your employees at an
emotional level, they will engage your customers in the
same way”.
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San Diego Padres – employees are referred to as
team members with a common team goal of “Making
Major League Memories”.
WINNING TEAMS – USA EXPERIENCE


Harrah’s Casinos – line-up meeting to reinforce
team objectives, hire for attitude and train for skills
(winning culture), and coach up or coach out.
Ken Blanchard Companies – change starts topdown with a strong leadership team, have a culture of
servant leadership (winning team members must
‘serve’ the vision), and with teams, get buy-in,
alignment, action and consequences for nonperformance.
WINNING TEAMS – USA EXPERIENCE

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Southwest Airlines – build trust by being transparent
and show people you trust them, the company culture is
tight, stresses on teamwork and doing what is best in a
selfless manner.
Pike Place Fish Market – a team culture of energy,
fun and engagement exists, and ongoing training is
important to ensure that the company philosophy and
values are upheld by all.
BUSINESS LESSONS ON TEAMS
Guard against silo mentality (no knowledge
sharing) and power in organisations.
Often ego is put ahead of common sense.
Admit your mistakes – 1st loss is often the
cheapest.
Avoid committees – have responsible team
members.
Understand the role of luck and circumstance
(internal/external factors) in team success and
failure
IN CLOSING
The nice thing about teamwork is that you
always have others on your side.
~ Margaret Carty