Transcript Document

Government Emergency
Telecommunications Service (GETS)
OVERCOMING WIRELINE
CONGESTION IN EMERGENCIES
The Fundamental Issue:
Network Congestion
Congestion,
at one of many points, can block a call!
Local
Exchange
Networks
AT&T
MCI
SPRINT
Local
Exchange
Networks
Mobile
Switch
Mobile
Switch
Government Emergency
Telecommunications Service addresses
wireline congestion
Wireless Priority Service addresses wireless congestion at
call origination
and
call termination
The GETS Calling Card
Calling cards are in widespread
use and easily understood by the
NS/EP User, simplifying GETS
usage
GETS USER
GETS priority is invoked
“call-by-call”
GETS USER
ORGANIZATION
GETS is a "ubiquitous"
service in the Public
Switched Telephone
Network…if you can get a
DIAL TONE, you can make
a GETS call
US GOVERNMENT PROPERTY. If found, return to:
NCS (N3), P.O. Box 4502, Arlington VA 22204-4502
WARNING: For Official Use Only by Authorized Personnel.
GETS Priority Features and Enhanced Routing
Government Emergency
Telecommunications Service
123 456 789 012
Name:
Organization:
Call Passed
to IXC GETS Call Processed
Plus!..GETS has
Exemption from
control restrictions
Priority in the
signaling network
AIN
Query AIN
Platform
AT
IXC AT&T
IXC MCI
123456789012
TONE -- Enter PIN
“Please enter your destination number now”
703-607-6100 “You are using GETS -- AT&T”
NETWORK DAMAGE / CONGESTION ENCOUNTERED
Enhanced Routing and
Priority Treatment
Call in
IXC AT&T
IXC Queue
IXC MCI
IXC Sprint
Interexchange
Carriers
IXC OTHER
IXC Sprint
IXC OTHER
AT
Call in
AT Queue
Call Queues on IXC Trunk Group
Call Queues on AT Trunk Group
Call Queues on Direct Trunk Group EO
EO
“Other” IXC calls
Local Exchange
User Dials
Call in
Carrier
stopped at EO
1-710-NCS-GETS Routing Instructions For
EO Queue
CALL CONNECTED!
Alternate Carrier Routing (ACR)
Power of GETS
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Utilizes robustness of the public switched network
6 Ways to get to long distance networks rather than 2
Priority over public calls in signaling network
Exemption from Network Management Controls
Enhanced routing alternatives in public networks
Priority treatment in public networks
Queuing for available circuits during access and
egress, including queuing for circuits to Private Branch
Exchanges (PBX) during egress
• GETS enhancements work for local and long distance
calls
GETS Examples
• During 9/11 event 10,000 GETS calls attempted into/out
of/within New York City and Washington area with 95%
completion rate
• GETS not just for priority on Long Distance Calls
• GETS extremely useful with local congestion or damage
– Extensive use for calls between end offices within NYC during
9/11 when local trunks damaged but long distance trunks still
operational
– Bridge with comm links swept away in Oregon floods – GETS
connected shorelines via long distance back door
– Nisqually Earthquake – GETS calls within area exempt from
network management controls
• During Blackout 8/14-15 1231 GETS calls into/out
of/within affected areas with 90% + success rate
Who is Authorized to Use GETS
Organizations that support one or
more of the following five National
Security / Emergency Preparedness
(NS/EP) mission areas, qualify for
NCS sponsorship to become a
GETS user:
National Security Leadership
National Security Posture and
US Population Attack Warning
Public Health, Safety, and
Maintenance of Law and Order
Public Welfare and
Maintenance of National
Economic Posture
Disaster Recovery
Non-Federal users require NCS member sponsorship
GETS Website:
gets.ncs.gov
Access the NCS
GETS Homepage
for information
on GETS
Use easy to follow
process to sign up
for GETS
Download GETS
documentation
and training tools
GETS Costs
• NCS pays for calls by Federal agencies up to an
annual ceiling
• NCS cannot pay for non-Federal calls
• Non-Federal organizations establish an account
through NCS to pay for calls
• GETS calls cost 7.5¢-10¢ per minute, depending on
carrier
– Operator assisted and international calls are higher
• Test calls to 703-818-3924 not billed
• NCS reserves right to bill for all calls if fraud or abuse
is detected
Familiarization and Testing
• Encourage GETS cards be distributed to all
personnel who have a need for emergency
communication
– Keep some in Stockpile for unanticipated needs
(≈10%)
• Encourage GETS card holders to use their card to
become familiar with how to use it while in a nonstressed non-emergency situation
• Use it from home, office, stores, hotels, etc., and
on cellular networks – anywhere you might be in
an emergency
– PBX/Centrex/Payphones/Cellular may not recognize
710 area code – we need to get them fixed before an
emergency occurs
– Report problems to GETS User Assistance – 1-800818-GETS or (703-818-GETS)
– Use toll-free or CAC (1010xxx) numbers if 710-NCSGETS fails
• Incorporate GETS into your exercise scenarios
How Do You Order GETS?
• If your organization already participates in
GETS, your Point of Contact (POC) applies for
GETS for all users within the organization
• To sign up a new organization:
– Go to gets.ncs.gov to sign up on-line, or
– Call 866-NCS-CALL, then choose option 1
• Upon approval, GETS cards are mailed to the
POC within a week
For More Information
MAILING ADDRESS:
NCS (N3)
P.O. Box 4502
Arlington, VA 22204-4502
WEBSITES:
TELEPHONE:
Information/Sign-Up
• 1-866 NCS-CALL
(Option 1 for GETS)
Trouble Reporting (24x7)
• 1-800-818-4387
E-MAIL:
http://gets.ncs.gov
[email protected]