Transcript Document

"Sharing the
Responsibility"
- An Integrated Emergency
Management Approach
Wes Shoemaker
Associate Deputy Minister
Emergency Management BC
Ministry of Public Safety and Solicitor General
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Emergency Management in BC
(EMBC)
Emergency Management
of British Columbia
EMBC
Wes Shoemaker
Provincial Emergency
Program
Office of Fire
Commissioner
Cam Filmer
David Hodgins
Coroner Service
Business Continuity
Terry Smith
Lisa Benini
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Office of the Fire
Commissioner
Fire Commissioner: David Hodgins
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Office of the Commissioner (OFC)
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Senior fire authority for the province
Responsible for:
• Application and enforcement of the Fire
Services Act & Fire Code
• Providing leadership in fire safety and
prevention education (FireSmart, Juvenile
Fire Setter, Getting to Know Fire)
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Office of the Commissioner (OFC)
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Supporting training for approximately
1,100 Local Assistants to the Fire
Commissioner (LAFC)
• Maintaining Fire Loss Reporting System
that records BC fire loss statistics
• Conducting fire investigations
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Office of the Commissioner (OFC)
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Headquarters in Victoria
25 staff & 4 Regional offices located in:
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Kamloops
• Prince George
• Cranbrook
• Victoria
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Coroner Service
Chief Coroner: Terry Smith
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Coroners Service
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Reviews all sudden, unexpected,
unexplained or unattended deaths
May utilize either a Judgment of
Inquiry (Investigative Report) or
Inquest
Both of these processes are quasijudicial in nature
The process is fact-finding NOT
fault-finding
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Coroners Service
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Role
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To determine who, when, where, how
and by what means the individual died
Each death will be classified as
either Homicide, Suicide, Accidental,
Natural, or Undetermined
Where at all possible
recommendations will be advanced
aimed a preventing further deaths in
similar circumstances
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Provincial
Emergency Program
(PEP)
Executive Director: Cam Filmer
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Provincial Emergency Program
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Internationally recognized leaders in
emergency management
Integrated emergency management
at all levels
Focus on partnerships and
relationship building
Support to local communities
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Disaster Resilient Communities
Preparedness and Planning
“Helping the community to be
prepared is very important… we
are doing our best to change the
perspective of people from ‘being
rescued’ to becoming self
prepared.”
Stephen Jackson
ESSD Gabriola Island
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Disaster Resilient Communities
Legislation Changes
• Firestorm 2003 Review led by Gary Filmon
made 17 recommendations
• 2004 Emergency Program Act was amended
• Defining Regional Districts as a local
authority with emergency management and
preparedness responsibilities
• Deadline of January 2006 was determined
• 2004 – 2006 saw regional districts
establishing EM programs
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Preparedness and Planning
Tools provided by PEP
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Hazard, Risk and Vulnerabilities
Analysis toolkit (HRVA)
Community Emergency Plan Review
toolkit (CEPR)
Community Emergency Management
Guide (under revision)
PEP Website ( www.pep.bc.ca)
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Preparedness and Planning
Hazard, Risk and Vulnerability Analysis
Online application accessed at
http://www.pep.gov.bc.ca/hrva/toolkit.html
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Preparedness and Planning
Community Emergency Program Review
Online application accessed at
http://www.pep.bc.ca/cepr/review.html
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Preparedness and Planning
Community Emergency Program Review
Example of output from electronic CEPR
toolkit.
Online application accessed at
http://www.pep.bc.ca/cepr/review.html
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Disaster Resilient Communities
Funding Opportunities
Union of BC Municipalities Grant Programs
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$2.5 Million to date
172 grants
 Emergency
Plan Development
 Exercising
 EOC
enhancement…
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Disaster Resilient Communities
Funding Opportunities
New Relationship Fund ($500K)
Supports integrated emergency
planning activities between local
governments and First Nations
 Planning
 Exercising
 Training
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Preparedness and Planning
Federal Government Support
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Joint Emergency Preparedness
Program (JEPP) funding
New Initiatives Funding (NIF)
 Provincial
Search and Rescue groups
 Inter-operability Radio Kits
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Disaster Financial Assistance
Arrangement
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Preparedness and Planning
First Nations Emergency Services Society (FNESS)
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Emergency Management agent of
Indian and Northern Affairs (INAC)
Canada in BC
Enhanced relationship with PEP
Tsunami Planning
Band Council Resolution
Templates
Community Emergency Plan
Templates
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Preparedness and Planning
Elected Officials Workshops
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Emergency Management education
for elected officials of local
governments
Union of BC Municipalities and
Provincial Emergency Program
partnership
 21
sessions
 481 attendees
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Preparedness and Planning
Training and Education
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Delivery of emergency management training
programs by recognized institutions
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$950k to Emergency Management
Training in BC
• 2005/06 >255 courses
• 2005/06 >5599 people trained
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Preparedness and Planning
Tsunami Integrated Preparedness (TIP) Project
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TIP Working Group (25 agencies)
Community Grants ($1M)
Exercises
Signage
Enhanced Warning and Alerting
Systems
Public/School Awareness and
Education
Modeling and Mapping
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Response Structure
BC Emergency Response Management
System (BCERMS)
PREMIER
AND CABINET
MINISTER OF
PUBLIC SAFETY &
SOLICITOR
GENERAL
INTER-AGENCY
EMERGENCY
PREPAREDNESS COUNCIL
(IEPC)
Provincial Central
Coordination Level
(PECC)
Provincial Regional
Coordination Level
(PREOC)
Site Support Level
(EOC)
Site Operations
(ICS)
FEDERAL
DEPARTMENTS
DEPUTY
MINISTER
AD HOC EMERGENCY
COMMITTEE
OF MINISTERS/DEPUTIES
(HAZARD-BASED)
CENTRAL COORDINATION
GROUP
PROVINCIAL EMERGENCY
COORDINATION CENTRE
PROVINCIAL
MINISTRIES/
AGENCIES
PROVINCIAL REGIONAL
EMERGENCY OPERATIONS
CENTRE(S)
LOCAL GOVERNMENT/
PRIVATE SECTOR
EMERGENCY
OPERATION CENTRES (EOCs)
ON-SITE
RESPONSE
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Response Capacity
Provincial Regional Emergency Operation
Centres (PREOC)
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6 permanent offices and emergency
response facilities
Regional Staff provide support to Local
Communities
Since May 2006
19 Provincial Regional Emergency
Operations Centre (PREOC) activations
49 Local Government Emergency
Operations Centre (EOC) activations
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Response Capacity
Temporary Emergency Assignment
Management System (TEAMS)
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Staffing of PEP emergency operation centres
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Provincial Regional Emergency Operations Centres
(PREOCs)
Provincial Emergency Coordination Centre (PECC)
120 public service employees from various
provincial ministries
TEAMS train/exercise twice annually
Located regionally but utilized throughout
province
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Response Capacity
Emergency Coordination Centre
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24/7 staffed operation centre
• 260 000 calls received annually
• 7259 logged incidents:
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2550 Road Rescue
1020 SAR
308 ESS (Urban house fires)
3633 Dangerous Spill
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Response
Flooding
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Significant
flooding seen
in the province
this year in
South East,
South West
and Vancouver
Island regions
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Response
Seismic Event/Tsunami Watch – Nov. 15
credit NOAA / NOAA Center for Tsunami Research
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Seismic Event/Tsunami Watch – Nov. 15
Photo from Crescent City: impact of wave from earthquake Nov 15.
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Response
Rain – Port Alberni 138mm (64mm in 6 hours
peak rate)
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Response
Wind – 110 km/hr in West Vancouver
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Response
Wind & Rain – Nov. 15
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Response
more Wind & Rain – Dec. 13
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Response
even more Wind – Jan. 10
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Disaster Resiliency
Recovery Issues
Physical Effects
• Damage to buildings
• Alteration of
landscape
• Environmental
contamination
Economic Effects
• Loss of businesses
• Loss of jobs
• Reduced cash flow
• Adverse community
investment
Social Effects
• Stress and psychological trauma
• Foregone long-term goals and opportunities
• Delay of social programs
• Gaps in community economic classes
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Recovery
•PEP publications to support Local
Governments
Community Disaster
Recovery
Financial
Assistance
for Emergency Response
and Recovery Costs
A Guide for BC Local Authorities
and First Nations
A Guide for
BC Local Authorities
and First Nations
September 2005
(revised September 2006)
September 2005
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Recovery
Provincial Integrated Recovery Council (PIRC)
Members
BC Assoc. of
Specialized Victim
Assistance &
Counselling Prog.
Buddhist Compassion
Relief Tzu Chi Foundation
Emergency Social
Services Assoc.
Society of Saint
Vincent de Paul
Christian Reformed
Church World Relief
Committee
Ministries of Health Services,
Children & Family Development, and
Public Safety & Solicitor General
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Response and Recovery
Example
Avian Flu Outbreak - Abbotsford 2004
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Response and Recovery
Example
Avian Flu Outbreak - Abbotsford 2004
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5th largest City in B.C.
Diversified export oriented economy
Economic Engines
• Precision manufacturing
• Aerospace
• And Farming
Largest farmgate in the Province
• $450 million per year
Billion dollar industry locally when you include
agri-industrial output
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Poultry Industry
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Poultry Industry is a sophisticated industry
completely integrated into the local economy
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The local impact - known
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1700 people who lost or had reduced
employment
An increase of 500 people a month visited the
Food Bank in July/August
2 feed mills closed
Agricultural related EI claims doubled
86% increase in late farm class tax payments
925 EI claims directly related to the poultry
industry
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The local impact - unknown
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“I understand the turmoil that this industry has
gone through because I am on the receiving end
of the residual effects. I believe that the farmers
themselves are confirmed to receive
compensation from the government and in most
cases will come out ahead of the game. No one
has even asked those of us affected by the tail
end of this crisis if we need compensation, we
just continue to run our businesses the best way
we can to regain our losses ourselves.”
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Letter to Mayor Reeves from a Travel Agent
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Local
observations/lessons learned
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We must preserve the infrastructure of the
industry
• Loss of skilled workers
• Specialty flocks that can not be replaced
• Mills that close
• Markets that are lost
It is all about communication
• Stakeholders (local government)
• Community residents and private industry
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Response and Recovery
Example - Firestorm 2003
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Observations/lessons learned
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Unprecedented duration of
emergency
Use of emergency powers needs to
be made accessible by local
governments (evacuation of people)
Firestorm Review chaired by Gary
Filmon
• 42 separate recommendations
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Response and Recovery
Example – Katrina 2004
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Observations/lessons learned
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Communication
Education of community
Preparedness
Coordination of services
Recovery
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Business Continuity
Senior Advisor: Lisa Benini
Being Continually Prepared
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What is it?
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Business Continuity Planning
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Definition: “Process of developing and documenting advance
arrangements and procedures that enable an organization to
respond to an event that lasts for an unacceptable period of time
and return to performing its critical functions after an
interruption.” source: www.drj.com
Who executes the plan’s actions?
What needs to recovered?
Where will people go to recover?
When will business be resumed?
How will this be done?
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Why is it important?
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Expectations of key stakeholders
Essential management function
Becoming a common practice
Some industries have set policy for this
Makes good business sense
Sustainability & Survivability
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What will it achieve?
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Protects People, Property, Information & Assets
Identify tolerable outage
Minimizes confusion and chaos
Enable effective decision making
Minimizes loss of data, revenue, clients
Reduces dependency on specific personnel
Coordinate with inter-dependencies
Facilitates timely recovery of business functions
Meet regulatory requirements
Maintains public image and reputation
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What is driving it?
BC Legislation and Policy
• Emergency Program Act (1994);
Emergency Program Management
Regulation
• Core Policy & Procedure Manual Chapter
16 – Business Continuity Management
Program
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Specifically for ministries
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Where does this fit in?
SAFETY /
EMERGENCY
PREPAREDNESS
SECURITY
CRISIS
COMMUNICATIONS
CONSEQUENCE
MANAGEMENT
ENTERPRISE-WIDE
RISK MANAGEMENT
INFORMATION
TECHNOLOGY
RECOVERY
EMERGENCY
RESPONSE
BUSINESS
CONTINUITY
CRITICAL
INFRASTRUCTURE
RECOVERY
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How is it done?
1. Establish the Context
Business Continuity
Management Program
- Ten Steps -
3. Business Impact
Analysis
10. Monitor & Review
9. Communicate & Consult
1 - Establish Context
2 - Identify & Assess Risks
3 - Review Business & Assess Impact
4 - Plan Mitigation Strategies
5 - Plan Business Continuity Strategies
6 - Prepare Business Continuity Plan
7 - Ensure Capability
8 - Train and Exercise
9 - Communicate and Consult
10 - Monitor and Review
2. Identify, Analyze &
Evaluate Risks
4. Plan Mitigation
Strategies
5. Plan Business
Continuity Strategies
6. Prepare Business
Continuity Plan
7. Ensure Capability
8. Train and Exercise
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What is in a BCP?
Call
Lists
RTOs
Escalation
Alternate
Facilities & Resources
Actions
Containment
Assessment
Escalation
Notification
Recovery
Inventories
Organization
Administration
Maintenance &
Exercising
1. _______
2. _______
3. _______
4. _______
Priorities
Responsibilities
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What is the role of Business
Continuity within EMBC?
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Ensure compliance with BCM policy
Provide advice/consultation to Ministry
BCM Advisors
Chair a cross government BCM Advisory
Committee
Provide status to DM Council on BCM
programs across government
Manage the govt wide priority list
Integrate with emergency management
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How do we measure progress?
BC Government BCM Scorecard
Ministry
Priorities
Set
Ja
Ju
05
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**Current
BCPs
Ja
Ju
05
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**Plans
Exercised
Ja
Ju
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05
MOC
Established
Ja
Ju
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05
MOC Plan
Exercised
Ja
Ju
05
05
Advisor
Assigned
Ja
Ju
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Ministry A
Ministry B
Ministry C
Incomplete
Ministry D
50%
75%
40%
60%
25%
60%
25%
25%
Ministry E
Ministry F
Ministry G
Ministry H
In Progress
** Based upon the total of mission critical programs with Business Continuity Plans. How many are current and how many are exercised?
Complete
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Ask yourself these
questions?
How ready is my organization
for a significant business
interruption?
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What is important?
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Do you have a Business Continuity Plan?
Has it been exercised and were you
involved?
What are your critical business functions?
What is the financial impact to your
organization if you cannot continue your
business for 30 days?
Are there penalties for being late?
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Reliance on IT
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How quickly would your critical financial
systems need to be recovered?
Do you have workarounds or manual
procedures if your systems were
unavailable for excessive length of time?
If you can run your functions manually (i.e.
without systems), how long? (e.g.1 day, 3
days, 1 week or more)
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Reliance on Information/Data
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What is the potential loss of data if you
had to recover from backup that is stored
offsite?
What is an acceptable loss of
data/information for your organization?
Could you recreate this electronic data or
paper files?
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Reliance on Dependencies
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Have you asked your vendors whether
they have a business continuity plan?
Have they exercised their BCP within the
last year?
Were you involved?
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Reliance on Vital Records
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Do you know what are your vital records to
your organization and where are they
located?
Have you protected your vital paper
records from potential losses?
Are they replicated elsewhere? Is it offsite
from your primary site?
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Begin with the Basics…
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Create a staff contact list include alternates
Decide what functions must continue
Discuss alternative ways to continue business
Protect important documents & information
Perform regular backups & store offsite
Create a list of key stakeholders
Document the above and you have started your
business continuity plan…
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Questions?
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Contact:
[email protected]
[email protected]
[email protected]
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