Transcript Document

Colin Carmichael, Chief Executive, Canterbury City
Council and Chairman Kent Public Sector Network
KPSN
One County’s Journey Towards a Total Place
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10:45
11:15
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12:05
12:30
14:00
Welcome and Introduction
Colin Carmichael, Chief Executive, Canterbury City Council and
Chairman Kent Public Sector Network
Total Place and Public Sector Transformation
Helen Bailey, Director - Public Services, HM Treasury
Citizenship in the 21st Century: Addressing the Digital Challenge
Peter Gilroy OBE, Chief Executive, Kent County Council
The Role of the Private Sector Partner
Rob Chapman, VP & MD Unisys UK
Questions and Answers
Lunch, Networking and Exhibitions
Close
Total Place and Public Sector Transformation
Helen Bailey, Director - Public Services, HM Treasury
Kent Public Service
Network Launch
24 November 2009
Peter Gilroy OBE
Chief Executive
Kent County Council
CONTEXT
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Public expenditure can not be sustained in its
present form
As citizens we are becoming more articulate
and demanding, and more litigious, and we like
to handle things ourselves
Public services and expectations are moving
into services that give choice and increase
quality of life
Globalisation and the Internet have
fundamentally altered approaches and
behaviours
The Semantic World Web will bring further
interactive possibilities
The Digital Age – Digital Britain
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Lancaster University report on young people’s needs in
a digital age - We are “immigrants” to technology
compared with 16-24 year olds – the “Digital Natives”
This is a social revolution
Total Place
Public Access in the 21st Century, and our behaviour, is
changing – needs are inter-related
Telephonic access needs to be simple – single numbers
Web access needs to be transactional - Footfall
complementary
Multi-agency linkages and connectivity
Carter Report - Broadband speed and quality
are essential
The digital world is as important as
roads, transport and all aspects of
infrastructure.
Are the political and professional
classes not simply immigrants to this
world but sceptics?
Many see the world web and Internet
as less important.
If at first an idea isn’t absurd,
there’s no hope for it….
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“An amazing invention but
who would ever want to use
one?” Rutherford B Hayes,
US President
This device has too many
shortcomings to be seriously
considered as a means of
communication. The device
is inherently of no value to
us.” Western Union
"Well-informed people
know it is impossible to
transmit the voice over
wires. Even if it were, it
would be of no practical
value.“ Boston Post 1865
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“Everything that can be
invented has been
invented.” US Patent
Office 1899
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What they said about computers….!!
“I think there is a world
“A social news website where
market for maybe five
the users choose the top
computers.” Thomas J.
stories? That will never work!”
Watson Snr, IBM Chairman,
Bill Gates
1943
“There is no reason for any
individual to have a computer
in his home.” Ken Olsen,
President, Digital Equipment,
1977
“Computers in the
future may weigh no
more than 1.5 tons.”
Popular Mechanics,
1949
“The Internet will
catastrophically
collapse in 1996.”
Robert Metcalfe,
Internet Inventor
Conclusion
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This is not about restructuring – it is about
innovation transformation and being obsessed with
people’s experience of public services
Promoting independence and choice, and the
personalisation of services
Shift of power from systems and practitioners to
citizens
Technology is just a tool. Dramatic change will
continue and we should not underestimate the
massive shift in all areas of our lives with regard to
applied technology.
There will be more change in the next ten years than
in the last 70
It took the telephone 75 years and television 13
years to acquire 50 million users. It took the Internet
five years.
Logic will get you from A to B;
imagination will get you
everywhere.
Imagination is everything; it is
the preview of life’s coming
attractions
We have an
opportunity to invent
the future, not be
victims of it
The Role of the Private
Sector Partner
Rob Chapman
VP & MD Unisys UK
22 of the top
25 world’s banks
rely on Unisys
All UK Police
forces use
HOLMES 2 developed by
Unisys
8 of the top 10
7.5 million
global life and
pension insurers
are Unisys clients
bank accounts are
protected by Unisys
Managed Security
Services
50 percent
58 million
of the world’s
cheques are
processed by Unisys
solutions
citizens
worldwide use
Unisys smart
cards
18 million
12,000
1,500
Malaysian citizens
use Unisys smart
cards
Emergency calls per
day for Metropolitan
Police
government
organizations are
Unisys clients
1200 TSA
employees
provided with VOIP
in new offices in 3
weeks
300 justice
agencies worldwide
partner with Unisys
20 US airports
use Unisys
biometric solutions
600 airports
worldwide use
Unisys solutions
1 billion
airline bags are
cleared annually
using Unisys
solutions
29 percent
of all air
passengers are
served using
Unisys solutions
100
carriers
in 40
countries
10 Million
Subscribers to
BT’s 1571
service
managed by
Unisys
150 million
voicemail
subscribers
worldwide
What we deliver to the KPSN partnership
• Provide a shared wide area network across 16 Kent organisations
• Over 1200 sites
• Including 600 schools
• Unbundled over 50 exchanges
• A shared network that carries multiple technologies
• Data
• Conference calls
• Telephony and IP Telephony
• Secure Access
• Web Filtering
• Shared Security Compliance – Aggregated GCSX
• Broad catalogues of additional services
The Role of the Private Sector
Partner
To bring experience
• To provide resources
• To drive innovation
• Deliver to the Public Sector agenda
Experience
• Complexity
• Governance
• Risk
• Process
• Security
Resources
• People - Breadth and depth
• Transferable assets
and skills
• Economies of Scale
• Partner beyond the contract
Innovation
• A Necessity, Not a Luxury
• Enabling Technology
• Service & Business Outcomes
Unisys and the KPSN Partnership
What we have delivered:
• Immediate cost savings
– Cost effective solution
• Future savings
– KPSN is a platform for driving real cross organisational public
service efficiencies
• Better public services
– KPSN is the foundation for enabling services to be centred on the
citizen
• As a KPSN partner we have helped create KPSN and are
actively helping to drive it’s growth and success
The Role of the Private Sector Partner
Experience
Resources Innovation
Deliver to the Public Sector agenda
The Role of the Private Sector
Partner
Rob Chapman
VP & MD Unisys UK