Transcript No Slide Title
Raising Management Standards in a Russian Universit
y Tempus Programme Project MANRU (UM_JEP-24090-2003)
Alexander Rusakov Rector Yaroslavl State University
Yaroslavl, Russia
Anna Mazaletskaya Head of R&I Department Yaroslavl State University
Yaroslavl, Russia www.manru.uniyar.ac.ru
Outline for the presentation
• Give an overview of background and context • Outline of the project, including key objectives • Share 1 st year key learning and experiences • Planning next steps • Questions www.manru.uniyar.ac.ru
5 years ago – the start of the journey
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EFQM Excellence Model
®
Leadership Enablers People Policy & Strategy Processes People Results Results Customer Results Key Performance Results Society Results Partnerships & Resources Innovation and Learning
Everythingisconnectedtoeverything
The EFQM Excellence Model is a Registered Trademark
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Sheffield Hallam best practice
• EFQM Community of Practice (European Higher Education ) • Self-assessment projects - EFQM Excellence Model for HE • Processes Mapping projects – tools, models, QAA, EQUIS • Benchmarking – quality, exemplars • Learning Organisation concept • Communication and Dissemination • Programme Management – light-touch PRINCE 2 www.manru.uniyar.ac.ru
First stage for Russia: June 2003
• First visit to YSU with self-assessment using the Excellence Model by the Rectorate • Recognition and agreement of the need to introduce this approach – joint bid to JEP TEMPUS fund created by December 2003 • Successful bid announced June 2004 • Contracts signed December 2004 • Project started 1 January 2005 www.manru.uniyar.ac.ru
The MANRU Project
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Partner 1 Sheffield Hallam University
• Sheffield Polytechnic since 1969 .
• University status got in 1992. • Has 4 Faculties and 25 Departments.
• 28000 students and post-garduates, 3200 academic staff • Budget 150 million pounds www.manru.uniyar.ac.ru
Partner 2 Yaroslavl State University
• YSU was founded in 1803.
• Today YSU has 6400 of students and 402 of academic staff. • YSU's faculties span the natural sciences, the social sciences, informatics and law.
• As a state university YSU reports directly to the Federal Agency of Education. • YSU is currently ranked at 23-rd amongst the 180 classical universities in Russia in the nationwide performance rating of the FAE. • The annual budget of YSU is EUR 4.8 million www.manru.uniyar.ac.ru
Partner 3 European Foundation for Quality Management
• Founded in Brussels in 1989 (14 leading European companies) • National Partner Organisations (NPOs) in every European country (in Russia – Russian Organisation for Quality) • EFQM Excellence Model is used by - 20000 European organisations, including: - 60% of the largest companies - 10000 SMEs www.manru.uniyar.ac.ru
MANRU Project objectives
• • The development, enhancement and use of two key customer facing processes (student admissions and curriculum management) Demonstrable continuous improvement in self-management in the University through the introduction of the EFQM Excellence Model © in the Rectorate, 2 out of 9 Faculties and 6 out of 27 departments.
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Key motivators
1-st vice rector Alexander Rusakov is on the 'anxious bench'
• • • • •
excessive centralisation of decision making, slow to take decisions, document flows unclear; low staff motivation, no regular information about policy and plans by top management; no overall development strategy for YSU and no system to develop and guide this; processes, especially between faculties and departments, are poorly understood, not properly defined and not managed; there is no system for establishing quality criteria and for monitoring these.
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1st Project Year Results.
2005 hard and fruitful year
Our start www.manru.uniyar.ac.ru
1st Project Year Results.
2005 hard and fruitful year
• February - April – acquaintance with EFQM Excellence Model and Process Approach • May – Ambassadors for Excellence training • May – self-assessments of Biology & Ecology Faculty and Psychology Faculty • July – self-assessments of 6 departments and Admissions Commission as virtual department • September-October – Work Plans of Faculties and Departments www.manru.uniyar.ac.ru
1st Project Year Results.
2005 hard and fruitful year
• October - December – Rectorate self-assessment, Work Plan development • July - December – SA and CM Processes Mapping Projects execution (2 mixed teams) • April - December – development and enlargement of Learning Network of Excellence (20 Educational Institutions and non-University partners) 3 Round Table Meetings www.manru.uniyar.ac.ru
MANRU Main Outcomes - 1:
• Critical judgement of the University work.
• Team work methodology – new experience.
• Found critical areas for improvement.
• Understanding, that a student, an entrant – are «Clients», «Customers».
• Need to get and analyse feedback from all stakeholders.
• Need to make more active career-guidance services.
• Active University marketing and branding – the demand of the educational market.
• Rectorate involvement – Project success guarantee.
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MANRU Main Outcomes - 2:
• “Clients” Feedback mechanisms development, clear understanding of market demands.
• Development of new educational courses according the market demands, cancellation of «unpopular» specialisations, introduction of new courses.
• More close co-operation with graduates.
• Development of processes structures and maps.
• It is necessary to raise professional skills not only for academic staff, but for administrative staff too.
• Competant resources management.
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Key learning and experiences
• Strong project management approach and regular communication is essential • Energy and enthusiasm of teams is growing • Clear understanding of problems and areas for improvement • Staff started to think about improvements • Internal communication benefits www.manru.uniyar.ac.ru
Learning from Self-assessments
• The workshop process itself has introduced a new way of working and sharing ideas • Team work has united staff and identified concrete steps for improvement • Preparation, positioning and managing expectations is essential • Outcomes are very positive, with staff feeling ‘enlightened’ • Promoted cross-University open discussion
Rectorate team self-assessment
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Outcomes – self assessments
• Development of customer feedback mechanisms and better understanding of customer markets • Development of a process approach, including process mapping • Establishing a system to measure overall and personal performance • Development of a competitive strategy • Raising skill levels • Marketing and better curriculum development • Creation of more mutually beneficial resource allocation • Develop better relationships with graduates www.manru.uniyar.ac.ru
Learning from process work
• A process review cycle case study tailored to the local environment is needed • Action learning – a new way of working for many individuals • Ownership of core processes is necessary to ensure real actions and process change happens • Regular training and support is needed • Expect the unexpected!
CM process team training
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Outcomes - Processes
• Enabling skill development for staff involved • Actually changing / challenging some aspects of the process • Starting to encourage ‘enquiry’ in the culture • Starting to unlock ‘silo’ mentality by allowing cross team interaction • High level student acquisition process mapped – Level 0 – 10 maps • Process mapping methodology being used and understood.
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17 5 54 7 22 1 6 14 10 85 109 6 21
Project Views of Participants
42 22 4 20 117 24 24 26 27 3 6 3 7 63 involving inspirational absorbing boring confusing basic straightforward hands-on academic irrelevant provoking complicated thorough over my head unfocussed waiste of time exhausting challenging enlightening entertaining interesting exasperating clear realistic theoretical relevant useful innovatve comprehensive valuable over-ambitious invigorating exhilarating made me think www.manru.uniyar.ac.ru
MANRU Project – Next Steps - 1
2006-2007 • Development/alteration of stakeholders surveys (2 basic processes) • «Curricular Management» Project execution - introduction of new specialization “Psychologist-consultant” at the Psychology Faculty • «Students Acquisition» Project execution - (very complicated process!!!) – special attention to problem sub-processes
Rector is more optimistic
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MANRU Project – Next Steps – 2
2006-2007 • EFQM Excellence Model assessments of Faculties and Departments (2+6) ® self • Invitation to self-assessment NEW Faculties and Departments • Share experience an knowledge with HE institutions within the Learning Network of Excellence
Rectorate approves 1-st year results (29.11.2005)
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Depts - 2005 Self-assessment Other Faculties - 2006 Self-assessment Other Faculties - 2007 Self-assessment Other
MANRU Project – Next Steps – 3
2005 2 Faculties 6 Departments 2006 +3 Faculties +6 Departments 2007 +4 Faculties +6 Departments Depts - 2005 Self-assessment Other Depts - 2006 Self-assessment Other Depts - 2007 Self-assessment Other www.manru.uniyar.ac.ru
YSU Key Actions Plan People Criterion
• Formalize Social Programmes for Staff and Students.
• Encourage and stimulate success work of post graduates and persons working for doctor's degree.
• Encourage and stimulate academic staff for new courses development and new approach to training.
• Develop the Information system for University staff based on IT technologies.
• Fulfil evaluation of all work places and define the main directions to improve work conditions.
• Monthly publication of combined University working plan at the University Internet site and in the University newspaper.
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YSU Key Actions Plan Partnership and Resources Criterion
• Create Budget Department, separate planning function from book-keeping.
• Create Commission for Competitive Auctions.
• Involve new IT System in University Management.
• Fulfil inventory and statute of University rights for all types of property.
• Introduce power- and resource-saving technologies.
• Bring function instructions in correspondence with University structure www.manru.uniyar.ac.ru
YSU Key Actions Plan Processes Criterion
• Create teams for development of new training courses and programmes.
• Pick out and start mapping of the main University processes and their owners.
• Annual analysis of the main students suppliers.
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YSU Key Actions Plan Customer Results Criterion
• Modify the University Internet site, add new sections, including section for alumnus.
• Develop University newspaper (share outside the University, increase the circulation, get licence).
• Develop computer system for surveying students and employers.
• Establish Educational Association of IT regional companies in order to study market demands and customers’ satisfaction. • Collect and systematize appraisals and estimations of University educational services.
• Appoint curators responsible for new specializations development and for co-working with consumers.
• Revise approach to students’ practice and its results based on placing in a job after graduation.
• Special Programme experiment – support of students’ practice at Psychology Faculty.
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YSU Key Actions Plan People Results Criterion
• Conduct a survey of expectations and needs of University staff.
• Allocate special sections at internal Internet site and in University newspaper for main documents publishing and discussion.
• Get feedback and estimation from staff about programmes of skills raising, trainings and development.
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YSU Key Actions Plan Society Results Criterion
• Conduct the public survey about University influence on regional society.
• Analyse the market needs in additional training programmes.
• Collect and analyse publications about University and its activities.
• Unite the leading regional Universities in United Educational Network.
• Develop the datbase of staff participation in public work.
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YSU Key Actions Plan Key Performance Results Criterion
• Analyse the quality of graduates on the base of diplomas results.
• Develop the Management Information System.
• Involve the majority of University structures in EFQM Excellence Model ® self-assessment .
• Develop the internal System of indexes, oriented on the main risks in University activities.
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Excellence
Self-Assessment Action plans Health check
The Excellence Journey suggested by SHU to YSU
Organisational Development Process Management Corporate Scorecard Goal Deployment Personal Development Customer and Supplier Relationship Management Partnership & Collaboration Learning Organisation Business Plans & Self-Assessment Strategic tool Planning tool Integration & alignment
Maturity of organisation
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1st Project Year Results.
2005 hard and fruitful year
At the beginning Now Slowly, but forward and upwards www.manru.uniyar.ac.ru
Questions, please
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Thank You
for being patient and interested
!
Alexander Rusakov
Rector Yaroslavl State University, Russia
www.uniyar.ac.ru
Anna Mazaletskaya
Head of R&I Dept Yaroslavl State University, Russia
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