Transcript Course Outline

Information Systems
Infrastructure
(IS3314)
3rd year BIS 2006 / 2007
Fergal Carton
Business Information Systems
Last week
• Course objectives
• Basic flows of information in business
• Finance – cash
• Sales – orders, customers
• HR – employees
This week
• Homework – LowFares.com
• Sales information
• Data and information
• Basic flows of information in business
• Finance – cash
• Assessment dates
Course objectives
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•
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Basic flows of information (Finance / HR / Sales)
Understanding requirements for IS support
Business processes & related applications
Introduction to ERP systems
ERP implementation projects
IS issues in multi-national organisations
Basic flows
• Basic flows of information in business
• Finance – cash
• Sales – orders, customers
• HR – employees
Basic flows
Difference between data and information?
Basic flows
Difference between data and information?
Information is data with a purpose
Data and information
• What is data?
• Numbers, characters,
• Stored as bits, bytes, …
• What is information?
104652797
104403444
103412644
104398688
Student No
104652797
104403444
103412644
104398688
Buckley
Bunyan
Butler
Cahalane
Surname
Buckley
Bunyan
Butler
Cahalane
Sarah Jane
Shane Anthony
William David
Michael Cornelius
Forename
Sarah Jane
Shane Anthony
William David
Michael Cornelius
• Organised data
• Data linked to a “physical” attribute (weight)
• Can be linked to a “virtual” attribute (price)
Basic flows
Sales
Finance
HR
Basic flows
Sales
Finance
HR
Basic flows
Sales
Finance
Targets
Payroll
HR
Comm
Availability
Reservation #
Seat #
Customer name
Loyalty card #
Quantity
Price
Payment method
…
Basic flows
Sales
Airline
Flight #
Class
Capacity
Origin
Destination
Date
Time
Customers & orders
Availability
Reservation #
Seat #
Customer name
Loyalty card #
Quantity
Price
Payment method
…
Basic flows
Sales
Products
Airline
Flight #
Class
Capacity
Origin
Destination
Date
Time
What about Marketing?
Customers & orders
Availability
Reservation #
Seat #
Customer name
Loyalty card #
Quantity
Price
Payment method
…
Customer type
Order type
€ year to date
Revenue
Profitability
Sales channel
Products
Hotel
/ Car Hire
Airline
Flight #
Class
Capacity
Origin
Destination
Date
Time
Sales
Business processes & related
applications
• What is a business process?
• A business process is how a user in a given function or
department might describe, in their own words, the
sequence of tasks that make up their work.
• What is an application?
• Applications are information systems or tools that
support users in their daily tasks, usually with the aim
of automating the more time consuming elements of
those processes.
Finance: eyes on the road ahead
and on the rear-view mirror
• Control of costs and revenues
• Report on results to directors
and shareholders
• Plan expenditure (budgets)
• Pay suppliers (including
employees!)
• Collect cash from customers
• Manage cash flow and currency
exposure
• Plan for financing requirements
(eg. acquisitions)
Finance requirements
• Smooth transaction processing
and
• A “crisp” database for reporting
Finance requirements
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Reliable, “one source of the truth”
Efficient, automate manual processes
Secure, safe from intrusion and disaster
Easy to use, visual and accessible
Fast, access to up to date information
Ability to analyse, download to Excel
Finance requirements
• Planning (€ targets)
• Delivering (revenue, savings)
• Reporting (performance against goals)
Sales vs. Finance views
• Sale concluded, revenue = € x
Discount level?
Good payer?
Paid in full?
Paid when?
• Cash collected, receipt = € y
Assessment dates
• 40% for course work during the year
– 20% case study on 14th November
– 20% MCQ on 12th December
Recommended reading
• Introduction to Information Systems
– Essentials for the e-Business Enterprise
• James A. O’Brien
• Publisher : McGraw Hill/Irwin
• 11th Edition, 2003
• Corporate Information Strategy &
Management
• Applegate, Austin & McFarlan
• Publisher: McGraw Hill
• 6th edition, 2003
Recommended reading
Recommended reading