Nadcap SUPPLIER TUTORIAL Eric Jacklin

F.M. Callahan & Son, Inc.

Supplier Support Committee Leadership Team Chair

Paul Evans

James Fisher Nuclear Limited Supplier Support Committee Leadership Team

25 February 2014

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Nadcap SUPPLIER TUTORIAL

PURPOSE OF THIS SESSION • Provide some background on Nadcap.

• Show you where to find the information and tools to successfully prepare for your Nadcap audit.

• Introduce you to key individuals who can help you understand the Nadcap accreditation process.

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Nadcap SUPPLIER TUTORIAL

INTRODUCE YOURSELF • Your name • Company name • What special process or processes will be audited?

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Nadcap SUPPLIER TUTORIAL

INTRODUCING THE SUPPLIER SUPPORT COMMITTEE (SSC) MISSION STATEMENT Our goal is to represent the supplier community and work with the Nadcap Management Council to enhance the effectiveness and economical value of the Nadcap system for the mutual benefit of suppliers and subscribers.

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Nadcap SUPPLIER TUTORIAL

SOME SSC ACHIEVEMENTS • Supplier Survey every two years • Flowdown templates • Increased Supplier Voting in Task Group ballots • Mentoring program for new suppliers

WANT TO GET INVOLED?

Talk to any SCC member at this meeting

Nadcap SUPPLIER TUTORIAL

• MENTORING PROGRAM

If you would like to request a mentor, please send an email to [email protected]

Objective • To provide names and contact information of experienced Nadcap suppliers (Mentors) to suppliers (Mentees’) new to the process or in need of assistance navigating the Nadcap system.

6 • Benefits • Gain an understanding of the Nadcap process by working with a passionate Mentor who has extensive process and value-added experience • Open communication with an accredited supplier who can provide insight into the Nadcap program • • Collaboration with Task Groups Link Suppliers with SSC and Nadcap resources

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Nadcap SUPPLIER TUTORIAL

WHERE DOES THE SSC FIT INTO Nadcap?

PRI BOARD OF DIRECTORS POLICY & FINANCIAL Nadcap MANAGEMENT COUNCIL OVERSEE Nadcap PROGRAM TASK GROUPS • TECHNICAL EXPERTS • DETERMINE REQUIREMENTS • FINAL DECISION ON ACCREDITATION SUPPLIER SUPPORT COMMITTEE (SSC) • NON-TECHNICAL GROUP • WORK ON SYSTEMIC ISSUES

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Nadcap SUPPLIER TUTORIAL

STRUCTURE OF THE SSC LEADERSHIP TEAM CHAIR THOMAS NEWTON Aircraft Xray Laboratories, Inc.

SECRETARY JONATHAN HEBBEN Ducommun AMERICAS LLOYD BARKER Alcoa AMERICAS ERIC JACKLIN F. M. Callahan & Son TALK TO US ABOUT NON-TECHNICAL ISSUES AMERICAS JIM RINGER Tech Met EUROPE PAUL EVANS JFIMS VICE CHAIR DALE HARMON Cincinnati Thermal Spray AMERICAS DAVID MICHAUD Fountain Plating ASIA LEI BAO China Iron & Steel Research Institute Group New Member

9 AQS MARK BROWN Kaman Aerospace Corp Chemical Processing DAVID MICHAUD Fountain Plating

SUPPLIER SUPPORT COMMITTEE TASK GROUP REPRESENTATIVES

WE WILL HELP YOU WITH ANY TASK GROUP QUESTIONS Conventional Machining as a Special Process TIM CROWE Hunting Dearborn, Inc.

Measurement and Inspection BRAD GOULD Hunting Dearborn, Inc.

Elastomer Seals JOHN HUDSPETH International Seal NDT GARY WHITE Orbit Industries Coatings DALE HARMON Cincinnati Thermal Spray Heat Treating ROY ADKINS Specialty Steel Treating NMSE DAVE JONES 3P Processing Inc.

Composites VITORIO STANA Avcorp Materials Testing BRYAN HALL NSL Analytical Services, Inc.

Welding MIKE SCHLECKMAN Voss Industries

10 AGENDA  Introducing Nadcap • Why Nadcap?

• How do I get started?

• Audit Preparation Tips • The End of the Audit • What Now?

Nadcap SUPPLIER TUTORIAL

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Nadcap DEFINITION The leading, worldwide cooperative program of major companies designed to manage a cost effective consensus approach to special processes and products and provide continual improvement within the aerospace industry.

Nadcap SUPPLIER TUTORIAL

ACTIVITY IS GOVERNED BY PROCEDURES AS7003 Quality policy describing the quality system of the organization.

Scope and general operating procedures for each specific Nadcap commodity program. Roles and responsibilities for Nadcap Auditors, and clarifications to facilitate and standardize the audit process.

QUALITY MANUAL NOP Nadcap Operating Procedure NTGOP Nadcap Task Group Operating Procedure NIP Nadcap Internal Procedure Auditor Handbook Aerospace Standard which documents the requirements for implementing Nadcap industry consensus-based accreditation programs.

Specific procedures by which Nadcap operates.

Specific procedures by which PRI / Nadcap Staff operates.

Nadcap SUPPLIER TUTORIAL

13 EVERY STEP IS MANAGED BY INDUSTRY AUDIT CHECKLIST PROCESS EVALUTION/ IMPROVEMENT CORRECTIVE ACTIONS AS REQUIRED INDUSTRY EXPERTS MANAGE ALL KEY STEPS AUDITOR QUALIFICATION & SELECTION AUDIT CONDUCTED AUDIT RESULTS

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Nadcap SUPPLIER TUTORIAL

INDUSTRY-MANAGED ACTIVE CUSTOMER AUDITS 6000 5000 4000 3000 2000 1000 0 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 Plan Actual results

15 AGENDA • Introducing Nadcap  Why Nadcap • How do I get started?

• Audit Preparation Tips • The End of the Audit • What Now?

Nadcap SUPPLIER TUTORIAL

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Nadcap SUPPLIER TUTORIAL

WHY Nadcap?

• The Customer Perspective – Achieve greater consistency across the supply chain and throughout the industry.

• • • • • • • • • • • • • • • • • • •

Nadcap SUPPLIER TUTORIAL Nadcap Subscribers

309th Maintenance Wing-Hill AFB AgustaWestland Alenia Aeronautica SpA BAE Systems – Military Air Solutions (MAS) BAE Systems Ball Aerospace & Technology Corporation Beechcraft Corporation The Boeing Company Bombardier Inc.

COMAC Defense Contract Management Agency (DCMA) EADS Corporation

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Airbus

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Airbus Military Eurocopter Astrium

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Cassidian Aerolia Premium Aerotech Eaton Aerospace Embraer GE Aviation General Dynamics GKN Aerospace GKN Aerospace Sweden AB Heroux Devtek Inc. (Landing Gear Division)

• • • • • • • • • • • • • • • • • •

Honeywell Aerospace Israel Aircraft Industries Latecoere Liebherr-Aerospace SAS Lockheed Martin Corporation MTU Aero Engines GmbH Northrop Grumman Corporation Parker Aerospace Group Raytheon Company Rockwell Collins, Inc.

Rolls-Royce SAFRAN Group Sonaca Spirit AeroSystems Textron Inc.

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Bell Helicopter

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Cessna Aircraft Company Textron Systems Thales Triumph Group Inc.

United Technologies Corporation

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Goodrich (UTAS)

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Hamilton Sundstrand (UTAS)

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Pratt & Whitney Pratt & Whitney Canada Sikorsky Aircraft

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WHY Nadcap?

• The Supplier Perspective – Because my customer said so!

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• THE REAL REASON 100 Quality Improvements – An increasing percentage of Nadcap accredited companies report quality improvement in the area(s) related to their Nadcap accreditation(s) 80 60 40 20 25% 0 2003 77% 2005 76% 2007 83% 2009 85% 2011 19

20 AGENDA • Introducing Nadcap • Why Nadcap?

 How do I get started?

• Audit Preparation Tips • The End of the Audit • What Now?

Nadcap SUPPLIER TUTORIAL

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Nadcap SUPPLIER TUTORIAL

OBTAIN AND READ THE PRIMARY DOCUMENTS Audit Checklist AC7XXX Audit Criteria + Job Audits You will be audited using this checklist: get it from eAuditNet Industry Standards & Customer Requirements Clarifies the checklist & customer requirements: get it from eAuditNet

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Nadcap SUPPLIER TUTORIAL

THE Nadcap AUDIT PROCESS Accreditation Mandated by Nadcap Prime Subscriber Supplier Requests Audit Audit Scheduled & Auditor Assigned Audit Performed – Auditor Submits Report Subscriber Action Supplier Action PRI Action Re-accreditation Process Supplier Review Certificate Issued to Supplier Task Group Review PRI Technical Staff Review

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Nadcap SUPPLIER TUTORIAL

SCHEDULE THE AUDIT • Complete a preliminary questionnaire and return it to PRI Scheduling Staff • PRI Scheduling Staff will send you a quote for the audit cost and duration • Schedule the audit using eAuditNet (and help from PRI Scheduling if needed) for a time that suits you (and meets your customers expectations)

Nadcap SUPPLIER TUTORIAL

DO SOME RESEARCH, GO TO www.eAuditNet.com

eAuditNet Tutorial immediately after this session 1.

1. Register as a new user (limited access) 2. Contact PRI for full access (email [email protected]) 24

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Nadcap SUPPLIER TUTORIAL

IMPORTANT! AUDIT SCHEDULING • Schedule the audit when you are processing real parts from an aerospace customer • The auditor wants to see job audits (a step-by-step review of all processing on actual hardware to evaluate how you meet customer requirements) • Tell PRI in advance if you will not have real parts for the Nadcap audit

26 AGENDA • Introducing Nadcap • Why Nadcap?

• How do I get started?

 Audit Preparation Tips • The End of the Audit • What Now?

Nadcap SUPPLIER TUTORIAL

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Nadcap SUPPLIER TUTORIAL

READ THE PROCEDURES • NIP 7-02 Audit Process • NIP 7-04 Post-Audit Process • NIP 7-07 Export controlled Materials & Information • NOP-008 Supplier Merit Program • NOP-011 Audit Failure Process

Available on eAuditNet Why does this matter?

The procedures provide guidance on key aspects of the process including: • Response timeframes • How to reduce audit frequency from 12 to 24 months • How NOT to fail the audit and what happens if you do

Nadcap SUPPLIER TUTORIAL

28 UNDERSTAND THE NCR CLASSIFICATIONS Major Non-conformance: • The absence of, or systemic breakdown of, the process control and/or quality management system OR • Any non-conformance where the effect impacts or has the potential to impact the integrity of the product. Minor Non-conformance: • Any single system failure or lapse in conformance with the applicable standard or audit criteria

Nadcap SUPPLIER TUTORIAL

29 CHECK YOUR QUALITY SYSTEM APPROVAL Nadcap recognizes: • AS / EN / JISQ 9100 and AS9003 – From a registrar listed in the lAQG OASIS database – Substitute: AC7004 • lSO / lEC 17025 – – For testing laboratories From a NACLA/lLAC approved accreditation body – Substitute: AC7006

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Nadcap SUPPLIER TUTORIAL

EVIDENCE YOUR QUALITY SYSTEM APPROVAL • • For initial audits: Provide a copy to PRI Scheduling when you schedule your Nadcap audit If you don’t have this, AC7004 / AC7006 will be added to the scope • • For reaccreditation audits Provide a copy up to 60 days after the audit end date OR Schedule AC7004 / AC7006 at least 90 days before the audit start date (if you know you won’t comply with option 1)

31 PERFORM A SELF AUDIT!

Use the Nadcap checklist • Be strict with yourself • For each question, record: – Where in your system you meet the requirement – Where you have objective evidence of compliance

Nadcap SUPPLIER TUTORIAL

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USE THE SELF AUDIT RESULTS TO IMPROVE YOUR OPERATIONS • If you cannot list where in your system you have documentation and what you will show the auditor the answer is NO!

• Fix all ‘No’s with Root Cause Corrective Action before the Nadcap auditor arrives

33 AGENDA • Introducing Nadcap • Why Nadcap?

• How do I get started?

• Audit Preparation Tips  The End of the Audit • What Now?

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Nadcap SUPPLIER TUTORIAL

AT THE END OF THE AUDIT • Meet the auditor to review the report including any non-conformances (NCRs) • Ensure all NCRs are understood: this is what you are responding to. If it’s not clear to you, will the Staff Engineer / Task Group understand?

• Invite the right people including top management • Raise any issues or problems Meet with the auditor each day for a review so there are no surprises

Nadcap SUPPLIER TUTORIAL

35 AFTER THE AUDITOR LEAVES • Provide feedback about the audit on eAuditNet • Appeal an NCR, Staff Engineer decision or Task Group decision if you are not happy – Contact the Staff Engineer for information • Contact PRI Management if you’re not satisfied Scott Klavon Director Nadcap program and Aerospace Operations +1-724-772-7111 [email protected]

Meet wih each day for a review so there are no surprises

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Nadcap SUPPLIER TUTORIAL

RESPOND TO ALL NON-CONFORMANCES Provide the following in your answer: • Immediate Corrective Action Taken (Containment) • Root Cause of Non-conformance • Impact of all Identified Causes and the Root Cause • Action Taken to Prevent Recurrence • Objective Evidence Attached

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Nadcap SUPPLIER TUTORIAL

RESPONSE DUE DATES • • Initial responses: 21 calendar days Subsequent responses: 7 calendar days • Important note: This is the time to respond to the NCRs, not necessarily to fix them • No extensions can be granted BUT • 30 extra days are allocated in case more time is needed • Be aware: using extra days may affect merit and using more than 30 extra days may result in audit failure

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Nadcap SUPPLIER TUTORIAL

NEED MORE HELP WITH RCCA?

• www.eAuditNet.com

A link to Response Requirements is on the page with the NCR • www.eQuaLearn.com

Root Cause Corrective Action training class • www.pri-network.org

Free whitepaper called Root Cause Corrective Action – Nadcap Style (in the News section)

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Nadcap SUPPLIER TUTORIAL

FREE TRAINING AT Nadcap MEETINGS • Throughout 2014, PRI is offering free eQuaLearn training classes at Nadcap meetings.

• Due to the popularity of these sessions, places are allocated on a first-come, first-serve basis.

• To date, topics have included: • Root Cause Corrective Action • • • Introduction to Pyrometry How to Prepare for a Nadcap Audit Internal Auditing • Learn more and register at www.eQuaLearn.com

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40 AGENDA • Introducing Nadcap • Why Nadcap?

• How do I get started?

• Audit Preparation Tips • The End of the Audit  What now?

Nadcap SUPPLIER TUTORIAL

41 REMEMBER THE KEY POINTS • Do your research • Be prepared • Perform a self-audit • Understand Root Cause Corrective Action • Ask for help if you need it!

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Nadcap SUPPLIER TUTORIAL

MAKE CONTACT • PRI Scheduling Staff • Nadcap Staff Engineers • Supplier Support Committee • eQuaLearn To arrange your audit For guidance on checklist interpretation To get involved, request a mentor, etc For training on RCCA etc

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Nadcap SUPPLIER TUTORIAL

GO ONLINE • www.pri-network.org

- PRI company website • www.eAuditNet.com

- Nadcap audit specific website • www.eQuaLearn.com

-PRI training opportunities

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Nadcap SUPPLIER TUTORIAL

ANY QUESTIONS?

Thank you for your participation Please ask questions and give feedback on this tutorial To receive a copy of this presentation, email [email protected]