Transcript Communications - Steilacoom High School

January 27, 2015
 Entry task: Write the question or prompt
Describe a time when you were trying to
communicate something to another person and
they just were not getting it. (Are you an
effective communicator?)
 Target: Be able to describe three different ways
people communicate.
Ms. Kissel
COMMUNICATION
101 THINGS #3
YOU SHOULD KNOW TO SEEK
THE ADVICE OF A MENTOR.
NOT THE WISDOM OF YOUR
UNEMPLOYED PARTY FRIENDS.
Due Dates
 Syllabus due Friday, January 30th!!
Leadership Points
 Must have 100 by the end of the semester
 50 points at the quarter
 Worth 10% of your final grade
 Don’t procrastinate!
Face to Face
How we form impressions
 ________% Appearance (body language)
 ________% Tone of voice
 ________% Words used
Face to Face
How we form impressions
 ___55___% Appearance (body language)
 ___38___% Tone of voice
 ___7____% Words used
Communications
 Sharing
 information,
 ideas,
 thoughts,
 feelings
As a skill
 It is difficult to do well
 It can be profitable
Verbal
 Key components:
 sound,
 words,
 speaking,
 and language.
Non-Verbal
 Key components:
 Eye contact
 Body language – gestures
 Space
 Touch
 Expressions
 Breathing
Eye Contact
 Looking away gives the impression that you
don’t care to listen.
 Giving solid eye contact makes the
communicator feel like you care.
Body Language
 Gesture: A gesture is a
form of non-verbal
communication, made
with a part of the body,
used instead of or in
combination with verbal
communication.
 Examples: shaking your
finger, putting hands on
hips… any others?
Space
 Personal space, an updated form of Edward T.
Hall's 1966 proxemics, is the region surrounding
each person, or that area which a person
considers their domain or territory.Often if
entered by another being without this being
desired, it makes them feel uncomfortable.
Touch
 Hand holding
 Hug
 Universal good touch from teacher to
student.
Expressions
 What we wear on our face:
 Look of death
 Anger
 Disgust
 Fear
 Boredom
 Confusion
Breathing
 Loud sighs signify…
How to Listen Actively

Focus all attention on speaker

Establish eye contact

Attend: lean toward speaker

Nod or use other means of expressing
“I’m present and paying attention.”
Four Active Listening
Techniques:
 Reflective
 Clarifying
 Encouraging
 Empathizing
 Reflectively
 Listen for “feelings” that are not stated
 Eliminate your judgement.
 Rephrase or summarize what the speaker has
said to be sure you understand
 Clarifying
 Ask the speaker, “are you looking for advice
or someone to listen?”
 Don’t tell speaker what to do! Do not say
“well, if it was me…” it isn’t
 Encouraging
 Give signals you are really interested and
involved. “Uh-huh”, “I understand”,
“I see” or “tell me more”
 Empathizing
 Actually feeling the other person’s feelings
as you listen
 If sad, the listener feels sad (for the
speaker)
 If happy, the listener feels happy, etc.
I – MESSAGES
I – messages are used during those
difficult times when you must assert
yourself and confront someone
about his/her unacceptable behavior
so that a solution to the problem can
be negotiated.
I – MESSAGES allow you to:
 Confront people in a positive way.
 Be open, honest, and straightforward about a
person’s unacceptable behavior.
 Avoid putting people on the defensive.
 Appeal for help in solving the problem.
 Communicate ownership of the problem.
“I” messages
 I feel _________ when _________ because
_______________.
 Freedom to choose to respond without
blame.
“I” messages
 I feel
hurt
when __you watch tv
instead of talking to me.
 Freedom to choose to respond without
blame.
“You” messages
 Lay the blame on others.
YOU MESSAGES are never well
received for several reasons:
 They make people feel guilty
 They can be interpreted as blame, put downs,






criticism and rejections.
They communicate a lack of respect for
others.
They often cause reactive or retaliatory
behavior.
They damage the recipients self-esteem.
They cause resistance rather the openness to
change.
They can make a person fell hurt, the
resentful.
They are often perceived as punitive.