Transcript WMBA 5729 – Emotional Intelligence 2.0 Book Report

EMOTIONAL
INTELLIGENCE 2.0
By Travis Bradberry & Jean Greaves
Alley Cheung
WMBA 5729 Emotional Intelligence at Work
Dr. S. Holt
The Big Picture
• Emotional Intelligence (EQ) is critical
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to your success
Increase EQ with four core skills
Build the skills into strengths
To exceed goals and achieve fullest
potential
Only 36% of people can accurately
identify their emotions
EQ accounts for 58% of performance
in all types of jobs
• P.15
Self-Awareness
• Ability to accurately perceive your own emotions
• Understand your tendencies across situations
• Requires a willingness to tolerate the discomfort of
focusing on feelings that may be negative
• The more we understand the beauty and the blemishes,
the better we are able to achieve our full potential
Self-Awareness Strategies
Self-Management
• Ability to use awareness of your emotions
• To actively choose what you say and do
• Develop an increased capacity to respond effectively to
your emotions
Social Awareness
• Ability to accurately pick up on emotions in other people
• Understand what is going on with them
• Perceiving what other people are thinking and feeling
Relationship Management
• Ability to use your awareness of your own emotions and
those of others
• To many interactions successfully
Latest Discoveries in EI
EMOTIONAL INTELLIGENCE
80
AVERAGE EQ
79
78
77
76
75
74
73
2003
2004
2005
2006
2007
2008
GENDER DIFFERENCES IN EQ
84
AVERAGE EQ
82
80
78
MALE
FEMALE
76
74
72
70
SELF-AWARENESS SELF-MANAGEMENT
SOCIAL
AWARENESS
RELATIONSHIP
MANAGEMENT
72
70
68
66
64
62
60
GENERATION Y
GENERATION X
BABY BOOMER
TRADITIONALIST
GENERATIONS
SELF-MANAGEMENT
LEVEL
SELF-MANAGEMENT
LEVEL
74
74
72
70
68
66
64
62
60
18 - 19
20 - 29
30 - 39
AGE
40 - 49
50 - 59
90
80
EQ LEVEL
70
60
50
CHINA
U.S.A.
40
30
20
10
0
SELF-AWARENESS SELF-MANAGEMENT
SOCIAL
AWARENESS
EQ SKILLS
RELATIONSHIP
MANAGEMENT
Use EI Skills to…
• Know yourself
• Understand others
• Make better decisions
• See and seize opportunities
• Identify problems before they escalate
• Manage difficult situations and conversations
Recommendations:
• Buy the book
• Do the Emotional Intelligence Appraisal test
• Use the strategies to work on your EQ skills
• Choose an EQ mentor
• Learn and practice
• Take the test again
• Compare your EI scores!