Transcript FUNCTIONAL AREAS - West Monmouth School

FUNCTIONAL AREAS
JOB ROLES
Human Resources
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Recruitment, retention and
dismissal of staff
Training, development and
promotion of staff
The monitoring and maintenance of
good working conditions
Health and Safety
Liaison with employee organisations
and trade unions
HUMAN RESOURCES
JOB TITLE
FUNCTION & RESPONSIBILITY
Human resources
director
Deciding the overall staffing policies of the organisation. Advising senior
management. Setting the HR budget. In charge of all the HR functions in the
organisation.
Human resources
manager
Managing the HR department and staff involved with industrial relations and trade
union negotiations, implementing the organisation’s HR policies.
Recruitment officer
Responsible for the recruitment and selection of staff.
Training/staff
development officer
Responsible for training and staff development.
Personnel/staffing
officer
Keeping staff records, monitoring staff welfare.
Health and safety
officer
Overseeing all health and safety matters, accident monitoring and prevention.
Security officer
General security, responsible for all security staff.
HR administrative
assistants
Administrative work relating to the human resources function.
Finance
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Preparing accounts
Paying wages and salaries
Obtaining capital and resources
Allocating budgets
FINANCE
JOB TITLE
FUNCTION & RESPONSIBILITY
Financial director
Giving advice to senior managers on the overall financial policy of the
organisation. Overseeing the company budget. In charge of all finance function
in the organisation.
Financial Manager
Managing the finance function and staff. Advising on financial recourses.
Chief accountants
Overseeing the preparation of the final accounts of the organisation.
Management
accountant
Producing continuous financial information for management.
Credit controller
Advising on credit policies. Ensuring that money owing to the company is kept
within agreed levels.
Chief cashier
Responsible for the receipt, safe keeping, banking and accounting of all cash
received.
Payroll
administrator
Responsible for overseeing the company payroll and salary/wage section.
Wages clerk
Assist the payroll administrator in the production of salary and wage details.
Ledger clerk
Assist the chief accountant in the recording of all financial transactions.
Credit control clerks
Assist the credit controller in checking the credit status of new customers and
existing accounts. Reminding customers of overdue payments.
Marketing & Sales
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Market research
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Marketing mix
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Primary research / secondary research
4 P’s (Product, Price, Place, Promotion)
Sales promotion
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Advertising campaigns
MARKETING & SALES
JOB TITLE
Marketing director
FUNCTION & RESPONSIBILITY
Responsible for the overall marketing function and its aims and objectives.
Sales director
Responsible for the sales function.
Sales manager
Responsible for sales staff and the achievement of sales targets, often within the
UK.
Export manager
Responsible for overseas agents and the achievement of sales targets overseas.
Advertising manager
Sales coordinator
Sales
representatives
Market researchers
Order clerks
Shipping clerk
Telephone sales staff
In charge of advertising and liaising with agency staff over publicity campaigns.
The ‘link’ person for travelling sales representatives who require urgent
information.
Sales people who visit customers in the UK and overseas.
Find out customer opinions on current and proposed goods and services.
Accept and process sales orders.
Arrange for the transportation and delivery of orders overseas and the
completion of export documentation.
Accept and process telephone orders.
Production
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Obtain resources to produce goods
or provide a service
Organising the resources to produce
the goods or provide the service in
the most appropriate way.
In order for this to be achieved
satisfactorily, several criteria must
be considered. ….
Production cont….
a.
b.
c.
d.
The aims of the business (e.g.. Does it
want to sell cheaply to the mass market
or make exclusive items or provide a
personal service?)
The resources which are needed to
produce the goods or provide the service
How the resources an be organised to
achieve the aims in the most costeffective way
How the operation can be monitored and
controlled to achieve the desired result.
PRODUCTION
JOB TITLE
Production director
FUNCTION & RESPONSIBILITY
Responsible for the entire production function and its operations.
Operations or Works
manager
Responsible for the production of all goods as scheduled and to the quality required.
Purchasing manager
Responsible for the acquisition of raw materials.
Chief engineer
Responsible for all maintenance staff and for scheduling equipment maintenance and
recommending modifications
Chief designer
Responsible for the design team and the design of the finished product.
Production planners
Production controllers
Quality controllers
Buyers/Orders clerks
Stores staff
Draughtsmen
Foremen
Dispatch clerks
Plan all production to maximise machine use and staffing, taking account of customer
requirements.
Check production is going to schedule.
Check quality is to the required standard.
Buy the raw materials required for production.
Store and monitor stocks of all raw materials and components and issue these as
required.
Responsible for the technical design of manufactured equipment.
Supervise the maintenance staff and factory operatives.
Responsible for dispatching the finished goods.
Designers
Responsible for the actual design of the finished product.
Engineers
Responsible for carrying out equipment maintenance.
Factory operatives
Undertake the production and assembly of manufactured items by machine or by hand.
Administration
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Clerical work
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Mail handling, record keeping, document
production, organising meetings, dealing
with enquiries etc
Cleaning and maintenance
Security
Health & Safety
IT and software
ADMINISTRATION
JOB TITLE
FUNCTION & RESPONSIBILITY
Company Secretary
A senior executive responsible for all the legal affairs of the company, dealing with
shareholders, insurance and pension matters and organising director’s meetings
Administration manager
Managing the administration operations of the organisation
IT manager
Managing all the IT requirements of the company, including equipment maintenance
and advising on future needs
Office manager/ Senior
administrator
Responsible for overseeing the administration operations in a particular office or
department.
Chief security officer
Responsible for the security staff and for advising on security requirements
Reprographics
supervisor
Responsible for running a reprographics (printing/ photocopying) section
PA/secretarial staff
Responsible for providing secretarial and administrative support, usually to senior
managers
Administration assistant
Assists with administrative tasks in a particular area.
Word
processing
operator/data
input
clerk
Responsible for document production/ input of data into a computer system.
Cleaning staff
Cleaning of general office areas, facilities and equipment
Maintenance staff
Responsible for routine maintenance work, which may include painting and decorating
Security
Responsible for monitoring and maintaining security to the required standard
Customer Service
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Providing information
Giving advice
Providing credit facilities
Delivering goods
After-sales service
CUSTOMER SERVICE
JOB TITLE
FUNCTION & RESPONSIBILITY
Customer
manager
services
Responsible for the overall customer service function and staff
Technical
manager
services
Responsible for all the technical services function and staff
Delivery
or
distribution manager
Responsible for scheduling and overseeing the delivery of all new items sold
Customer
assistant
Deals with customers, face-to-face or on the telephone. Liaises with other
staff over complex issues and either responds to customers personally or
ensures issue is dealt with by specialist
services
Technical advisers
Deal with customers who are encountering technical difficulties
Telephone help line
staff
Deal with customer enquiries over the telephone
Information Technology
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Management of ‘network’
Allocating new users access
Dealing with queries
Setting up network services
Liaising with other users
Routine repairs
Provide a help desk
Note:
It is probably the most rapidly
changing area in a business.
Computers installed one year are
out of date three years later.
DISTRIBUTION
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Which channels of distribution to
use – wholesaler, retailer, customer
Which method of distribution to use
– road, rail, air, sea
How to get the products to the right
place at the lowest cost
Channels of distribution
Most common channel of distribution is:
MANUFACTURER
WHOLESALER
RETAILER
CUSTOMER
Channels of distribution
Most common channel of distribution is:
Who makes product
MANUFACTURER
WHOLESALER
Shops
RETAILER
CUSTOMER
Storage, e.g..
Cash & carry
Pontypool Tesco
Tesco
(location)
Tesco
(location)
Tesco
(location)
Tesco
(location)
HEAD OFFICE
Tesco
(location)
Tesco
(location)
Tesco
(location)
BOARD OF DIRECTORS FOR TESCO
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David Reid
Rodney Chase
Sir Terry Leahy
Richard Brasher
Philip Clarke
Andrew Higginson
Tim Mason
David Potts
Charles Allen CBE
Karen Cook
E Mervyn Davies
Dr Harald Einsmann
Ken Hydon
Carolyn McCall
Look at
individual job
roles for each
area for in
depth
breakdown for
a chart
Head Office - Organisation Chart
Board of Directors
Managing Directors
Functional Area Manager
Area Managers
Deputy Functional
Area Managers
Deputy Area Managers
Staff
Store Managers
TESCO – FUNCTIONAL AREAS
Customer Service
Finance
Research & Development
ICT
Administration
HEAD OFFICE
Human Resources
Marketing
Distribution
production
Sales
Finance
Pontypool Tesco – Organisation Chart
Torfaen Area Manager
Store Manager
Assistant Manager
Supervisors
Staff
Staff
Staff
Human Resources
Manager
Staff
Finance
Staff
Diff supervisors for
different areas
(frozen, tills etc)
Administration
Staff
PUBLIC OWNERSHIP
CENTRAL GOVERNMENT
LONDON
LOCAL GOVERNMENT
TORFAEN COUNTY BOROUGH COUNCIL
PONTYPOOL ACTIVE LEARNING CENTRE
Pontypool Active
Learning Centre
Council
Organisations
Council
Organisations
Council
Organisations
Council
Organisations
Torfaen County
Borough Council
Council
Organisations
Council
Organisations
Council
Organisations
TCBC – FUNCTIONAL AREAS
Customer Service
Finance
Research & Development
ICT
TORFAEN COUNTY
BOROUGH COUNCIL
Administration
Human Resources
Marketing
Distribution
production
Sales
Finance
Pontypool Active Learning Centre –
Organisation Chart
Torfaen County Borough Council – Leisure Manager
Manager
Assistant Manager
Supervisors
Staff
Staff
Staff
Human Resources
Manager
Staff
Finance
Staff
Diff supervisors for
different areas
(gym/pool)
Administration
Staff