Transcript YIELD MANAGEMENT

Emirates
FARELOGIX – TRAINING MANUAL
1.1 Introduction
Farelogix is a leading provider of distribution and independent faring
technology to the global travel industry. The system provides travel agencies
access to Emirates’ full range of products.
Product Features:
•Internet based. Complete e-ticket environment
•Directly connect to Emirates reservation system
•Guaranteed waitlist facility
•Queue functionality
•Interline enabled
•Integrate price, book, ticket and reporting functionality
•Integrated credit card Authorisation
•Reporting and settlement through BSP
•Back-office functionality
1.3 Login
Prior to using Farelogix, you will receive a document with User Id’s and
Passwords from Emirates office
Agency name and
IATA/ARC Number
Farelogix PCC code for
the agency
URL Link to access
Farelogix & CSR
User Id, Password &
Role
1.3 Login
Role
Description
Agent
Any staff in the travel agency who can make bookings, view all
bookings and queues.
Agent id cannot issue tickets.
Ticketing Agent
Any staff in the travel agency who can make bookings, view all
bookings, view queues and issue tickets
Sub Agent
Any designated person outside the travel agency, who is
authorised to make bookings on their behalf. Sub agents can only
view their own bookings and ticket image.
Sub agents cannot view other bookings made by the agency, they
cannot view queues or issue tickets.
1.3 Login
Type User Name
and Password as
provided
by
Emirates office
1.3 Login
The welcome page will open on
successful login.
Password should be changed after
initial log in
1.3 Login
Enter initial password,
followed by new password.
Confirm the new password
and then click on Save
Password criteria:
•Password cannot be re-used until 10 password cycles have been completed
•The maximum number of characters allowed is 9
•No special characters are allowed (E.g. $,#,&, etc)
•3 incorrect login attempts will result in the account being locked.
•Please send email to [email protected] for re setting of password.
3.1 How to create a new PNR
After log-in, click on
Reservation tab to make a
new booking
3.1 How to create a new PNR
A new booking can be made by
clicking on New
Existing bookings made on Farelogix only, can be
viewed by entering passenger name or record
locator and then clicking Search
Emirates bookings made on GDS cannot be viewed
in Farelogix
You can work simultaneously in 5 sessions
3.1 How to create a new PNR
By default one adult
(ADT) passenger will
be selected
After clicking on New,
the Itinerary tab will
open
3.1 How to create a new PNR
8 additional passengers can be added from the
drop down box. The maximum passengers on a
PNR can be 9.
1 default pax + 8 additional pax.
3.1 How to create a new PNR
Passenger type can be changed to
child by selecting CHD option in the
drop down box and then clicking on
Go
Infant passenger can attached to an
adult passenger by selecting the adult
passenger number and then clicking
on Go
3.1 How to create a new PNR
To
enter
passenger
name, click the edit
button
3.1 How to create a new PNR
Enter passengers
last and first
name followed
by their title
Date of birth is not
required for ADT and
CHD pax type. It is
only required for
infant (INF)
Click Save to
Itinerary
to
save details
Passenger name and type cannot be changed or modified
after saving to itinerary
3.1 How to create a new PNR
After entering passenger name,
click Co to enter contact details
3.1 How to create a new PNR
From the drop down option, select a type of
contact. Then select passengers country followed
by area code and contact number.
For PNR’s with more than one passenger, click
the Apply for All button to copy contact
details
After
entering passenger
for all passengers
name, press Co to enter
contact details
3.1 How to create a new PNR
Scroll to the bottom of the contact screen to enter
Form of Payment.
For credit card payments, please refer to section For non credit card payment, select
Traveler Other and type Cash or Invoice
as applicable.
For PNR’s with more than one passenger, click the Apply for All
button to copy form of payment details for all passengers. Click
Save to Itinerary Only to save details
Form of payment can be changed prior to ticketing
3.1 How to create a new PNR
Save to Profile, if passenger profile
needs to be created.
Please refer to chapter 2 for further
details
Save to Itinerary only,
if passenger profile is
not required to be
stored
4.1 How to Price an Itinerary
Click on Flight tab to enter flight
details
Select the flight type from drop down menu as
per journey:
• One Way – for one way journey.
• Round Trip – for mirror journey with no
stopover in Dubai.
•Multi Destination – for open jaw journey or
stopovers in Dubai.
4.1 How to Price an Itinerary
Enter airport
code of origin
Enter airport code of
destination
Enter
outbound
date or select from
calendar
Enter return date or
select from calendar
Airport codes need to be entered for Origin and Destination
4.2 How to Price an Itinerary
Option 1- Fare Quotes
Click on “Fare Quotes” to view all applicable fares
between the origin and destination selected.
Fare Quotes can only be viewed for One Way and
Round Trip Flight types.
4.2 How to Price an Itinerary
Option 1- Fare Quotes
If published and contract fares are applicable in the market, then they will be
displayed separately
Contract Fares
Published Fares
4.2 How to Price an Itinerary
Option 1- Fare Quotes
Click on the required fare
Click on “Check for Availability” to
see if seats are available for the
selected fare.
If seats are available, please proceed
to 4.3- Available Fares for further
details.
If seats are not available , please
select higher fare or click Available
Fares for lowest available fare option.
If multiple fares are available in the same booking class, Farelogix will take the
lowest applicable fare for the fare class
4.3 How to Price an Itinerary
Option 2- Available Fares
Click on “Available Fares” to
view the lowest available fares
between the origin and
destination for the dates
selected.
4.3 How to Price an Itinerary
Option 2- Available Fares
4 fare offers generated
4.3 How to Price an Itinerary
Option 2- Available Fares
Scroll
down
the
screen
and
click
required offer
Click
icon
to
view fare
rules
Click on “Book it” to
create a new PNR.
Please proceed to
chapter 5.1 to issue
ticket
4.4 How to Price an Itinerary
Option 3- Availability Only
Click on “Availability Only” to view all classes on
flights operating between the origin and destination
for the dates selected.
Flights can be waitlisted using this option.
4.4 How to Price an Itinerary
Option 3- Availability Only
Outbound flight availability
4.4 How to Price an Itinerary
Option 3- Availability Only
Select and click outbound flight
Select booking class
Booking classes with no availability can also be selected. Farelogix guarantees
wait listing of booking classes.
4.4 How to Price an Itinerary
Option 3- Availability Only
Scroll down to view return
flights availability
4.4 How to Price an Itinerary
Option 3- Availability Only
Select and click on return flight
Select booking class
Click on Pick it
option
to
save
selected flights and
booking classes
4.4 How to Price an Itinerary
Option 3- Availability Only
Selected flights will be
displayed in red. Click on
selected Flights
Click on Booked
Selected to create
new PNR. Please
proceed to chapter
5.1 to issue ticket
4.5 How to Price an Itinerary for
Different Passenger Types
After
log-in,
click
on
Reservation tab followed by
New to make a new booking.
The Itinerary tab will open
From the drop down menu, select
the passenger type “other”. The
screen will automatically refresh
4.5 How to Price an Itinerary for
Different Passenger Types
Type in the applicable
passenger type code. The
screen will automatically
get refreshed
Click Edit to enter passenger
name and title. Please refer to
section 3.1 for further details
After entering the passenger name, click the
Co tab to enter passenger contact and Form
of payment details. Please refer to section 3.1
for further details
Passenger name and type needs to be selected at the start of
the booking and cannot be changed or modified later
4.5 How to Price an Itinerary for
Different Passenger Types
Click on Flight tab to enter flight
details
4.5 How to Price an Itinerary for
Different Passenger Types
Unclick “Published Fares”
Select the flight type from drop down menu as per
journey: One Way, Round Trip or Multi Destination
Select an option to check fare and book flights. Please
refer to section 4.2, 4.3 & 4.4 for further details
4.5 How to Price an Itinerary for
Different Passenger Types
PASSENGER TYPE CODES
•Inclusive tour fares - ITX (Adult), INN (Child)
•Labour fares
- LBR (Adult), LNN (Child)
•Companion offer
- CMA ( Passenger), CMP (Companion)
•Pilgrim fares
- PIL
5.1 How to issue a Ticket
After selecting and booking flights, the PNR will be created
Farelogix PNR locator
Passenger details
Flight
status
details
and
Emirates PNR locator
Click book icon to
view Fare Rules
Click fare to open Fare
box
5.1 How to issue a Ticket
PNR’s confirmed from Availability only option (4.4) will need to be priced first
Click on Stored Fare
for
selected
to
manually price the
itinerary
Click on Price Itinerary to auto
price the itinerary
5.1 How to issue a Ticket
To Auto price an Itinerary
If private fares are
being used, unclick
Published Fares and
type Contract ID if
applicable
For
Contract
and
Published fares, click
on Price Selected
5.1 How to issue a Ticket
Select the required Offer.
Fare rules can be viewed
by clicking on the book
icon
Click Rebook Itinerary to
store fare for the itinerary
5.1 How to issue a Ticket
Click on Store Fare as Priced
5.1 How to issue a Ticket
Click on Issue Ticket
5.1 How to issue a Ticket
Select flights to be ticketed
Select passenger to
be ticketed
Click on Issue
Selected
5.1 How to issue a Ticket
5.1 How to issue a Ticket
Command
Command uses generic entries to book, price and ticket in Farelogix. This
significantly reduces transaction time ensuring PNR’s can be created and
ticketed within a few seconds on a good internet speed.
To access Command,
press the Command tab
Pre requisite – To use Command, Active-X needs to be downloaded from the
internet. The system will prompt you for the same.
Command
Select
1A
from
dropdown option
Please check log-in
details
Command
Command Basic Entries:
•AN2MAYDXBJFK – Availability 02 May Dubai to New York
•SS2Y1 – Sell from availability, 02 pax from line number 1
•NM2COMMANDO/TESTMR/TESTMRS – Add name
•AP DXB 100 (telephone contact) – Add phone contact
•FP CASH - Add form of payment as cash
•FXP – Store fare
•ER – End transaction and retrieve PNR
•TTP – Issue ticket
For a detail list of Command entries, please contract [email protected]