Transcript Achieving Success - Bilkent University

Achieving Success
Communicate with people
E-mail, formal presentations, chatting
Effective communication
Connect the company
Improve quality, responsiveness,
innovation=> help of strong
communication
What employers expect
from you?
1) Organizing
2) Presenting
3) Listening to others
4) People from diverse backgrounds
5) Grammar & spelling
6) Communication technology
7) Ethics
Effective Communication
Provide practical information
Information- clear, convincing, accurate &
ethical
Highlight the most importan information
Clearly state what you expect from
audience members or what you can do for
them
Persuade others & offer recommendations
Communication in organizations
Internal –external
Formal: Downward, Upward &
Horizontal
Informal: Grapevine
Communication Process
Receiver
Sends
feedback
Sender- idea
Encoding
Transmitting
Receiver
Gets the
Message
Decoding
Globalization of business & increase
in workforce diversity
Differences among the people about;
Age, gender, education, cultural
background, religion, life experiences...
People with different cultural backgrounds
& life experiences
Valuable information in a job requires
1) Competitive insights
2) Customer needs
3) Regulations & guidelines
Knowledge workers
Evolution of organization structures:
Tall & Flatter & Flexible structures
Organization Culture: Mixture of
common values, traditions & habits that
are shared by the people working in the
organization
Organization Climate
The physical and psychological atmosphere of
the company.
Open climates:
Encourage honesty
Feel free to admit their mistakes
Express their opinions.
Closed Climates: Just the opposite
Barriers of effective communication:
1)
2)
3)
4)
5)
6)
Distractions: Physical vs. Emotional
Information overload
Perceptual differences
Language differences
Restrictive environments
Deceptive tactics
Overcoming barriers
I)
-
Minimize distractions:
Reducing noise, interruption
Cell phone
Send fewer messages
Do NOT send uncessary messages or
NOT send the right message to the
wrong person
Emotionally charged situations
Overcoming barriers
II) Adopt an audience-centered
approach
III) Work on your communication
skills before you start your
business career
IV) Giving & responding to
constructive feedback
V) Being sensitive to business
etiquette
Using technology to improve
business communication
1) Voice technology
2) Virtual agents- Customer Service
Departments
3) Mobile communication- Global
Positioning System
4) Networking advances- Wireless
networking, SMS
Making Ethical Communication
Choices:
“Knowing the difference between
what you have a right to do and
what is the right thing to do”
Ethical Communication: includes all
relevant information which is true in
every sense and isn’t deceptive in
any way.
Unethical Communication:
1)
2)
3)
4)
Plagiarism
Selective misquoting
Misrepresenting numbers
Distorting visual
Ethical Dilemma versus Ethical Lapses
Ethical Dilemma: Choice between
alternatives that may all be
ethical and valid
Ethical Lapse: Unethical and
frequently illegal choice
Ensuring Ethical Communication
Ethical individuals
Ethical company leadership
Appropriate policies & structures
that support employees’ efforts
to make ethical choices
Code of Ethics
Ethics Audits