Transcript The Productivity Improvement Program

Reinventing Local Governance in the
Philippines over the past 12 years . . . .
The Productivity
Improvement
Program
CITY GOVERNMENT OF NAGA, PHILIPPINES
Brief Description
• A program to revitalize and enhance City Hall by directly
addressing the roots of the maladies that have
constrained LGUs from consistently delivering quality
service
• Has transformed LGU employees into highly-motivated
public servants proud of their city and organization; and
driven not by rules but by a community-owned vision and
mission
• As an institutional mechanism, has become the mother
of city government programs leading to such
innovations as Kaantabay sa Kauswagan, People
Empowerment and others
Productivity Improvement Program (PIP) Presentation
City Government of Naga, Philippines
Program Focus
• Tackles the problem of how to bring about adequacy,
efficiency, effectiveness and equity in the delivery of
public services amidst competing sectoral demands.
• Focus Areas:
– the provision of sufficient services to meet the requirements
of the population
– getting the optimum outputs with minimum expenditures
– the capability to produce results as desired and planned,
encompassing quality and level of service
– accessible and acceptable services based on the principle
"the greatest good for the greatest number."
Productivity Improvement Program (PIP) Presentation
City Government of Naga, Philippines
Specific Objectives
• Set response time in the delivery of services to its barest
minimum
• Pursue specific projects and activities aimed at inducing
and sustaining peak productivity levels in all departments
and offices
• Encourage employees to come up with viable ideas and
suggestions to further improve productivity
• Constantly upgrade the skills and competence of
employees
• Institutionalize a cost reduction system
• Set up a feedback mechanism for the public
Productivity Improvement Program (PIP) Presentation
City Government of Naga, Philippines
Program History/
Implementation
• Started in 1988 by the new administration of Mayor
Jesse Robredo. Given the problems at that time, the city
instituted confidence-building measures starting with its
people at City Hall
– Implementation of a better compensation package
– Setting up of a system based on aptitude and competence
– Activation of the Merit and Promotions Board (with an
employee representative to eliminate patronage)
– Cultivation of an “atmosphere of competition”
– Adoption of a more open, deliberative and participative
system of management Set
Productivity Improvement Program (PIP) Presentation
City Government of Naga, Philippines
Program History/
Implementation
• Named PIP in 1995, introducing:
– Application of private sector HRM techniques
– Intervention focused on improving productivity through
employee empowerment (people change) and
improvements in systems and procedures (systems
change)
– “Contract of Deliverables” or “Performance Pledges”
introduced
• Won the Galing Pook Award
• Institutionalized, in 1997, through Ordinance No. 97-002
Productivity Improvement Program (PIP) Presentation
City Government of Naga, Philippines
Program History/
Implementation
• Quality Service Improvement/Public Service Excellence
Program (QSIP/PSEP), 1998-2000
– While PIP, originally, was productivity-focused, QSIP/PSEP
are customer-oriented
– Introduced the whole dimension of service quality
improvement with the customer as king and city hall as a
service provider rather than a bureaucracy
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Service vision and values
Service audit
Service improvement
Key moments of truth
Productivity Improvement Program (PIP) Presentation
City Government of Naga, Philippines
Program Results
• Set response time in the delivery of services to its barest
minimum
– Developed a functional performance metrics system through
departmental Performance Pledges
• Pursue specific projects and activities aimed at inducing
and sustaining peak productivity levels in all departments
and offices
– Program and organizational development initiatives led to the
conceptualization and implementation of innovative programs in
diverse fields of governance such as Emergency Rescue Naga,
Kaantabay sa Kauswagan, Metro Naga Development Council,
Socialized Program for Empowerment and Economic
Development, Local Initiatives for Economic Activities and
Partnerships (LEAPS), City Government Computerization
Program, and Naga Early Education and Development
Productivity Improvement Program (PIP) Presentation
City Government of Naga, Philippines
Program Results
• Encourage employees to come up with viable ideas and
suggestions to further improve productivity
– Institutionalized annual awards for outstanding employees and
organizations
– Institutionalized Very Innovative Person (VIP) contest that yielded
productivity improvement measures Developed a functional
performance metrics system through departmental Performance
Pledges
• Constantly upgrade the skills and competence of employees
– Regularly conducted in-house trainings, seminars and workshops for
the rank-and-file
– Networked with other institutions that offer external avenues for training
Productivity Improvement Program (PIP) Presentation
City Government of Naga, Philippines
Program Results
• Institutionalize a cost reduction system
– VIP contest yielded practical measures for cost reduction
– Periodic review of government procurement program identifies
areas for improvement
– Cost-conscious budgeting policies on MOOE levels helped
contain cost across departments (up to 25% on MOOE)
• Set up a feedback mechanism for the public
– Suggestion boxes and regular dialogues
– New development: I-Governance Program
Productivity Improvement Program (PIP) Presentation
City Government of Naga, Philippines
Emerging Lessons
• PIP is a product of human effort to improve upon the
traditional ways of doing things
– It is largely a people-led system. This affirms the fundamental
premise that people are the LGU’s most precious resource
• Service improvement is not anchored on access to
substantial financial resources
– On the contrary, it works because one is able to overcome
prevailing resource limitations
Productivity Improvement Program (PIP) Presentation
City Government of Naga, Philippines
Emerging Lessons
• An empowered workforce leads to more innovations
– PIP has been instrumental to the development and innovations
in government programs. It is the mother of all of Naga’s awardwinning programs
Productivity Improvement Program (PIP) Presentation
City Government of Naga, Philippines
Thank you. We’re now ready to
answer your questions…
Productivity Improvement Program (PIP) Presentation
City Government of Naga, Philippines