‘ MOVIDA - MOVing from Inspection to Domestic Advice by service companies’’ (Grant agreement no. IEE/10/357/SI2.589425), and co-financed by the European Commission within the “Intelligent Energy – Europe” (IEE) programme.

The Italian Tool november 24-25 , 2011 MOVing from Inspection to Domestic Advice by service companies www.movida-project.eu

First step

1. Defining a limited target: CNA Emilia Romagna has chosen to concentrate the first campaign on

SINGLE FAMILY SYSTEMS, which represent the 90% of the numbers of boilers in Italy

and gas boilers representing the most common type.

2. The companies asked for an easy and market oriented questionnaire.

3. The problem to be solved was that during the inspection the person who was in the flat (old or young) might not have had all the technical information needed for the inspection and the inspector would only have asked for the bill.

MOVing from Inspection to Domestic Advice by service companies www.movida-project.eu

Second step

• First meeting with a group about 20 companies to discuss a first example of the check list and the advice, prepared by Ecuba and CNA ER.

• The questions in the check list were about 40

MOVing from Inspection to Domestic Advice by service companies www.movida-project.eu

Third step

• After the discussion in the group, the number of questions in the check list was reduced to 27.

• The questions requirinig to much time or not easily available information were eliminated.

MOVing from Inspection to Domestic Advice by service companies www.movida-project.eu

Fourth step 1

• The tool was adapted according to the new list of questions • The connection between questions and advices was defined

MOVing from Inspection to Domestic Advice by service companies www.movida-project.eu

Fourth step 2

• A calculation was added in three cases: 1. Estimate of energy perfomance of the flat 2. Check of the correct setting of boiler temperature 3. Correct size of the boiler 4. Efficency of boiler respect to minimum requirements

MOVing from Inspection to Domestic Advice by service companies www.movida-project.eu

Fifth step

• Creation of the on line application • Provision an an line archive of the questionnaire and advice files.

MOVing from Inspection to Domestic Advice by service companies www.movida-project.eu

Sixth step

• CNA ER organized 5 training sessions in different cities of the region (about 30 partecipant in total) • A solution was found for the assessement of the energy consumtion of the flat (6 ranges of yearly expenditure) • A tool kit was distributed at each partecipant

MOVing from Inspection to Domestic Advice by service companies www.movida-project.eu

Seventh step

• An access code was assigned to the accredited staff • Copy a tool kit was distributed to the accredited staff • Inspections start! (nr. 67 at November 24)

MOVing from Inspection to Domestic Advice by service companies www.movida-project.eu

The computer system

MOVing from Inspection to Domestic Advice by service companies www.movida-project.eu

Administration Area clicking on http://movida.cnaemiliaromagna.it/Login/Login.aspx

MOVing from Inspection to Domestic Advice by service companies www.movida-project.eu

In the Administration Area it is possible to : •Create a new access code to the application form •See the number of inspections for each company •See in Excel all answers for each project partner •Fill in the questionnaire in each language

MOVing from Inspection to Domestic Advice by service companies www.movida-project.eu

To create a new application form access code

Click here MOVing from Inspection to Domestic Advice by service companies www.movida-project.eu

A popup opens and you can fill in some company information: •Company name •Province •Vat code •If you flag you can enable the company to access the platform

Flag!

Confirm!

MOVing from Inspection to Domestic Advice by service companies www.movida-project.eu

Now you can copy the code and e-mail it to an inspector

copy MOVing from Inspection to Domestic Advice by service companies www.movida-project.eu

The question list can be translated into each partner language.

We provide the question list in English for translation as well as the instructions to fill in the translated version.

MOVing from Inspection to Domestic Advice by service companies www.movida-project.eu

Each partner can fill in his questionnaire like the application form below:

MOVing from Inspection to Domestic Advice by service companies www.movida-project.eu

Inserting the registry data

data

MOVing from Inspection to Domestic Advice by service companies www.movida-project.eu

The inspector clicks on the link www-movida-project.eu;

Click!

MOVing from Inspection to Domestic Advice by service companies www.movida-project.eu

Click!

MOVing from Inspection to Domestic Advice by service companies www.movida-project.eu

Fill in the company code to access the application form

Click here Insert your company code The code will be provided by each country administrator MOVing from Inspection to Domestic Advice by service companies www.movida-project.eu

In the Company home page you can: 1.Fill in a new questionnaire 2.Display the filled in inspections 3.Delay the wrong inspections 4.Print the filled in questionnaire 5.Print the client report

New Questionnaire that you can fill in Client Report Completed questionnaire Empty questionnaire that you can print MOVing from Inspection to Domestic Advice by service companies www.movida-project.eu

Clicking on “new questionnaire” you can see the questionnaire MOVing from Inspection to Domestic Advice by service companies www.movida-project.eu

When the questionnaire is completed, you can save it: click on “save” and you will come back to your home page.

In the questionnaire some form fields are mandatory. If you leave these fields blank, the application will warn you with a red message to fill in the required field.

MOVing from Inspection to Domestic Advice by service companies www.movida-project.eu

Required information to access the platform:

1.Company Name 2.Vat code 3.Address

4.Contact name 5.Contact e-mail 6.Contact phone Send to: administrator name Email: Phone:

MOVing from Inspection to Domestic Advice by service companies www.movida-project.eu

Training for inspectors

MOVing from Inspection to Domestic Advice by service companies www.movida-project.eu

Training Tool kit 1

1. 5 training sessions

: 8 November Ravenna 9 November Reggio Emilia 14 November Bologna 15 November Ferrara 17 November Modena

2. 30 companies attended

• • • • • • •

3. Tool kit for inspection:

Questionnaire Privacy form for satisfaction campaign Demo for using the application form Instruction manual for using the questionnaire Project introduction letter signed by project leader Antinucci and Responsible for Installers Craft Union of CNA Regional Association,Barbani Introduction letter signed by the company owner A badge for the installer for his inspections of the heating plants

MOVing from Inspection to Domestic Advice by service companies www.movida-project.eu

Training Tool kit 2

• • • • •

4. Topics of the training:

The new directive on EPBD and inspection articles MOVIDA as a test of the new type af the inspection Role of the maintenance companies in inspection Costumer relationship Connection of the system check with advice • • 1.

Technical topics (if required) Boiler types (modulating, condensing) Control types (boiler thermostat,room thermostat, temperature compensation curve, thermostatic valves).

• • • 2. The tool List of questions in the check list List of advices Use of the software tool and administration area.

MOVing from Inspection to Domestic Advice by service companies www.movida-project.eu