Transcript PEAK Introduction Powerpoint

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Goal: To ensure that every eligible
individual, child and family in Colorado is
screened for and enrolled in the health,
food and financial self-sufficiency
benefits that help them thrive.
PEAK Stakeholders
Governor’s Office of
Information
Technology (OIT)
Community Based
Organizations
(CBO)
Eligible
Coloradans
Department of
Health Care Policy
and Financing
(HCPF)
Colorado
PEAK
CO PEAK
Outreach Team
Department of
Human Services
(CDHS)
County Staff
County CBMS
User Group
(CCUG)
Foundations
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What is PEAK and Why
Was It Created?
Background: What is PEAK?
PEAK is the new web-based tool that allows clients to access
self-sufficiency benefit information from any computer with
internet access.
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•
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Am I Eligible? *
Check My Benefits *
Apply For Benefits ~
Report My Changes ~
* = Currently available to the public (Launched in October 2009)
~ = Will be available to the public in late May 2011
Background: What is PEAK?
PEAK is:
• A data flow tool
• One more access point for benefits
• An application form similar to the Single Purpose Application
PEAK is not:
• An eligibility determination tool
• Applicable for all situations
• Applicable for all programs
• A replacement of the county eligibility role
Background: Purposes of PEAK
• Help clients meet the entirety of their needs
• Create local access points for health, nutrition & financial benefits
• Remove barriers to enrollment & renewal for eligible Coloradans
• Empower clients to screen, apply & manage their own cases
• Increase efficiencies for county offices
• Build on best practices (26 other states have successful online applications)
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Q: Where can the public access
Colorado PEAK?
A: www.colorado.gov/PEAK
What is Currently Available for Public Use?
OVERVIEW: Am I Eligible?
• Allows people to screen themselves
for potential cash, food and medical
assistance
• Provides immediate results of
potential eligibility
• Simple to use – takes just minutes
• Doesn’t save personal information
OVERVIEW: Am I Eligible?
• Screens for:
• Colorado Works/TANF
• Adult Financial
• Aid to the Blind (AB)
• Aid to the Needy Disabled (AND)
• Colorado Supplement to Supplemental Security
Income (SSI)
• Old Age Pension (OAP)
• Home Care Allowance (HCA)
• Burial Assistance
• Food Assistance/SNAP (formerly Food Stamps)
• All Medical Programs:
• Family Medicaid/CHP+
• Adult Medicaid
• Long Term Care
CO PEAK 2010 Usage
1/2010
7/2010
12/2010
Self assessments
completed in
month
2584
3794
3512
Self assessments
completed to date
6207
33,479
42,883
Family
Medical/CHP+
potential eligibility
1540
2306
2123
Food Assistance
potential eligibility
1485
1870
1739
CO WORKS / TANF
potential eligibility
1678
2528
2254
Check My Benefits
Unique accounts
created in month
1968
1797
1699
Check My Benefits
distinct users
2599
3891
4284
How Can You Use ‘Am I Eligible?’ to Assist Clients Today?
• Applicants can be directed to prescreen
while they wait for services
• Current clients can be directed to PEAK to
self-screen for potential eligibility for
additional programs
• PEAK can be used to understand the
documents needed to complete a benefits
application
Overview: Check My Benefits
• Allows people who are currently receiving
benefits to access:
• Current benefit information
• Renewal date for benefits
• Simple to use
• Clients create an account with a user name
and password in PEAK and then link to their
case
• NOTE: This is not a status checker – it won’t give the
status of an application going through the
determination process
Overview: Check My Benefits
Overview: Check My Benefits
How Can You Use ‘Check My Benefits’ to
Assist Clients Today?
• Providing clients with their State ID
• Many counties are automatically giving this
information to clients
• Encouraging clients to view benefits
information online rather than call
• Informing clients that they can see when
renewals are scheduled – thus reducing the
need to reapply
Q: How do you access PEAK in
the Portal?
A: https://my-cdhs.state.co.us
Overview: Apply For Benefits
• Clients can initiate an application for
cash, food and medical assistance
• Clients select programs for which they
wish to apply
• Application asks only questions related to
the programs selected
• Application takes between 30 and 60
minutes to complete
• Applicants are given a tracking number
Overview: Apply For Benefits
• Programs supported include:
• Colorado Works/TANF
• Adult Financial
• Aid to the Blind (AB)
• Aid to the Needy Disabled (AND)
• Colorado Supplement to Supplemental Security Income
(SSI)
• Old Age Pension (OAP)
• Home Care Allowance (HCA)
• Burial Assistance
• Food Assistance/SNAP (formerly Food Stamps)
• Family Medicaid/CHP+
Overview: Report My Changes
• Clients easily report changes using any
computer with internet access
•
•
•
•
•
•
•
•
Contact information
Pregnancy status
Death
Employment
Additional income
Rent/utilities
Illness/disability
Marital Status
• Provides convenience by saving trips to the
county office
• Simple to use, follows the same logic as
“Check My Benefits”
Overview: Report My Changes
Overview: Report My Changes
Overview: Report My Changes
What Happens After an
Application or Change Report
is Submitted?
Where Do PEAK Applications Go for Processing?
Applications submitted through PEAK go to one of two places:
1. Local county offices for combination cases
•
Based on the zip code entered in the application
2. State medical assistance program vendor for medical
only cases
•
Based on program selection on the application
Change reports submitted through PEAK are directed to the
local county office
How Should You Send Documents?
• Any documents submitted should include the PEAK tracking
number on each page that is sent in!
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How Is PEAK
Launching Initially?
CO PEAK Outreach Initiative: Launch Timeline
• February 20, 2011
• Limited County Access & Training
• March 7- May 28, 2011
• Incremental Launch with Select Counties & CBOs
• County-CBO Partnerships
• Training & Support
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•
•
•
Round 1:
Round 2:
Round 3:
Round 4:
• May 31, 2011
• Public Launch
2/28/11 - 3/11/11 (Boulder, Larimer & Weld)
3/14/11 – 3/25/11 (Garfield, La Plata & Mesa)
3/28/11 - 4/8/11 (Adams, Arapahoe, Elbert & Jefferson)
4/11/11 – 4/22/11 (Baca & Otero)
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What Resources Are
Available to You?
CO PEAK Initiative: Toolkit Elements
CO PEAK Initiative: Additional County Toolkit Elements
• County Business Process Maps
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•
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Specialist
Generalist
Task-based
Hybrid
Pre-scripted Talking Points
County Readiness Checklist
CBO Engagement Models
Models for Integrating PEAK
CO PEAK Initiative: Training Opportunities
• PEAK Inbox training
• Delivered by OIT/PEAK Outreach Team
• Pre-launch trainings for the initial launch counties and their
community partners
• Regional trainings
• Delivered in conjunction with HCPF
• Colorado Works Professional Development Academy – June
• Other
• Special Requests
• Development of online training resources
• County Readiness Calls
Technical Issues with PEAK
• E-mail: [email protected]
Application Questions
• Local county offices
• Medical only applications – Maximus
For Program Information
• colorado.gov/hcpf
• cdhs.state.co.us
For Training Questions
• E-mail: [email protected]
• colorado.gov/PEAK
PEAK Outreach Team
[email protected]
Dawn Joyce, MPH
Project Director
[email protected]
(303) 441-1627
Patrick T. Kelly, MPhil
Project Manager
[email protected]
(720) 564-2212
Jacqueline Sullivan, MAIPS
Project & Communications Manager
[email protected]
(720) 564-2211
Tami Agne
Project Consultant
[email protected]
(303) 678-6360
Thank You!
Additional slides if time
permits.
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What Are the
Benefits of PEAK?
PEAK Online Application: How PEAK Benefits Clients
•Self-service option for initiating an
application for benefits
•Available 24-hours/day, 7 days a week
•Saves drafts for 30 days
• Allowing clients to apply during
convenient times for them
•Allows clients to apply from a
comfortable environment
PEAK Online Application: How PEAK Benefits CBOs
• Allows CBOs to provide a wider range of services to clients
• Allows CBO staff to easily screen clients for potential
eligibility – thus adjusting the level of assistance the CBO
may offer
• Provides a tool to manage a client’s lifecycle of benefits
• May allow CBOs to assist clients in a
more permanent manner toward
self-sufficiency
• May provide opportunities to
increase funding streams
PEAK Online Application: How PEAK Benefits Clients
•Acts as a single application to access multiple programs
•Empowers clients by allowing them to screen for potential
eligibility, apply, and make changes online
•Can be less overwhelming than the paper application
• Applicants just see one screen at time
•Available in Spanish and English
PEAK Online Application: How PEAK
Benefits Counties
• Informs clients of potentially required documentation
• Fewer incomplete applications = fewer call backs
• Allows clients to report changes and check benefits online
• Reduced applicant calls and visits to county offices
• E-signature eliminates a major cause
of incomplete applications
• Informs clients of renewal date
• Quick return of paperwork