Transcript MAM for LCD projector

Managerial Mediation:
A Core management competency
Presented by Ray Rusin
The Manager-as-Mediator Seminar ™
Foundation Ideas

Good mediation techniques can be used by nonprofessional mediators.

Mediation does not always require a third party.

Mediation does not require an “event”.

Organizations, can and should strategically
manage conflict.
Goals
Immediate


Outline some core
management
competencies, and
Miss as little of the
Ms. Nude volleyball
tournament as
possible!
Long term

Introduce you to the
concept of…..
Managerial
Mediation
Introductions
Getting acquainted

What’s your name?

Where are you from?

What’s your job?

Do you know about Managerial Mediation?
Tell me something a previous supervisor or
manager did that indicated to you they were
not very good at their job!
Poor management skills list
What are core competencies?
Key Skill Areas (KSA’s)

Leading Change


Leading People


Accountability; Entrepreneurship; Customer service;
Decisiveness; Technical credibility; Problem solving
Business Acumen


Integrity/honesty; Team building; Leveraging
Diversity ; Conflict resolution
Results Driven


Creativity & innovation; Service motivation; Strategic
Thinking; Vision; Flexibility; Continual learning
Financial, Human resources, and Technology
management
Building Coalitions/Communication

Influencing/negotiating; Partnering; Interpersonal
skills; Oral/written communication; Political Savvy
Conflict resolution?

Leading People


Integrity/honesty; Team building; Leveraging
Diversity; Conflict resolution (Managerial Mediation)

Learn a new way of
seeing conflict so that
differences can be
managed “on line” to
prevent conflict

Think strategically
about conflict
Strategic management of conflict
What is Managerial Mediation?
Key concepts

A communication tool


Simple “self-help” mediation



performance problem is relational, not individual
A business meeting about a business problem


manager does not decide the solution
A way to help employees work together


assumes no prior training
assumes no professional interest in mediation
Not arbitration


no new skills are needed
not a personal or professional service
A core management competency
What is Managerial Mediation?
Key concepts

A communication tool


Simple “self-help” mediation




performance problem is relational, not individual
A business meeting about a business problem


assumes no prior training
assumes no professional interest in mediation
A way to help employees work together


no new skills are needed
not a personal or professional service
A core management competency
A key element in the strategic management of
organizational conflict
When to use “Self-help” Mediation?
Key concepts
Formal resolution
by grievance/ADR/legal system
Conflict
Informal resolution with self-help mediation tools
Managerial Mediation
Self Mediation
The Structure of Conflict
Key concepts
1) Interdependency
Hi
2) Number of parties
Two
Lo
Many
3) Parties represent others? No
Yes
4) Representative authority Hi
Lo
5) Urgency
Lo
Hi
6) Communication channels • Same time - same place
• Same time - different place
• Different time - different place
8
When To Use Managerial Mediation
Key concepts
When structure is simple
1) Interdependency
Hi
2) Number of parties
Two
Lo
Many
3) Parties represent others? No
Yes
4) Representative authority Hi
Lo
5) Urgency
Lo
Hi
6) Communication channels • Same time - same place
• Same time - different place
• Different time - different place
Complex structure requires professional mediation
Overview of Managerial Mediation
Step 1: Decide to mediate

Make an informed decision
Step 2: Hold preliminary meetings

Prepare the parties
Step 3: Plan the context

Protect the meeting
Step 4: Hold three-way meeting
Do three primary tasks
 Use natural forces toward harmony to produce the Breakthrough

An attitude shift from
me-against-you to
us-against-the-problem
Step 5: Follow-up

17
Support the deal
How We Do Anything Well
Why mediation works
Mediation (or music) as a performing art
Skilled behavior
Knowledge
42
Abilities
Questions…