Transcript SaaS Fast Track

Reservation Services – Introduction
Welcome to Holiday Trails’ long-awaited online reservation system for members…
1. Reservation Services – How to Get There
In order to make a reservation online you must access the specific resort reservation page
by going to www.holidaytrailsresorts.com/resorts. Once you click on the Reserve Now
button beside the resort you wish to make reservations for you will be redirected to the Rez
Expert Online reservations Landing Page.
2. Reservation Services – Landing Page
Note: Every HTR resort has a
Pre-Conditions Dialog display
prior to allowing you to Log In.
As the reservation website
serves both members and nonmembers and because you
haven’t logged in as yet, some
information may not be
applicable to you as a member.
Nevertheless, please
acknowledge these terms to
allow access to the page.
Select the
acknowledgment and
click Accept to proceed
3. Reservation Services – Member Log In
Logging in to every HTR
resort is exactly the same…
Simply click Log In menu link on
the Menu bar and a dialog will
appear, prompting you for two
items:
1. Your Membership number as
it appears on your card (or
email address on file with
HTR)
2. Your password.
Note: The next page will show
you how to get a password if
you don’t have one.
4. Reservation Services – Recover Password
Note: If you don’t have an
email address on file with HTR
Central Office, please call and
provide one.
1. Provide your Member Code
(or email address on file with
HTR)
2. Your temporary password will
be emailed to inbox
immediately. Use that to log
in.
Note: The system will then prompt you
to enter an easier to remember
password once you use the temporary
one provided.
5. Reservation Services – You’re Logged In!
Two things you can do:
1. Check your Reservation Activity – for this resort as well as across the
entire HTR network. Select the link on the Menu bar.
2. Make a new reservation at the resort you’re logged into.
Your name
and Member
Code here
To make a reservation, simply follow the
three instructions shown on the website.
Note: if you aren’t logged in as an HTR member, you
will be quoted nightly rates until you do so.
HTR members can currently only select up to 14 nights.
HTR Members with 21 or 28 day booking privileges can
indicate an extension of their reservations in the notes
section.
6. Reservation Services – Reservation Activity
Check your Reservation Activity – for this resort as well as across the
entire HTR network. Select the link on the Menu bar.
Note: You can check
ALL of your
reservation activity at
any HTR resort
booking page.
Obviously, logging in
provides access to
your personal
booking information.
Also note that we
don’t expose your
personal address or
contact information.
7. Reservation Services – Tab Options
Tabs are easily explained: Upcoming – Future reservations, History –
Past as well as reservations currently checked in, Cancelled – any
cancelled reservations, Business Rules – your particular membership
limitations while enjoying each resort.
Note: Selecting the Entire Network
option will allow you to see every
HTR booking you have made,
regardless of location.
8. Reservation Services – Button Functionality
Select any booking
and certain buttons
light up on the
panel’s header.
Just check the
circular “radio option”
on the left-most
column on the
reservation list to
activate the buttons.
Click right here…
9. Reservation Activity – Buttons Explained
Change Password
Notes
The Notes Button
provides the facility
to send a message
direct to the resort
via email. Any
response will come
back to your
registered email
inbox as well as
being recorded into
the Notes dialog,
seen here.
*HTR Members with 21 or 28 day booking privileges
can indicate an extension of their reservations here.
The Change Password Button
provides the ability to change
your personal membership
password at any time.
It is wise to change your
password from time to time each
year. Upcoming revisions will
remind you to do so.
10. Reservation Activity – More Buttons Explained
Print
Details
The Details
Button provides a
little “till tape” of
any charges,
products and
taxes related to
the booking
you’ve selected.
Print options change for each tab:
1. Upcoming Tab – reprint a
confirmation
2. History Tab – print a Statement
3. Cancelled Tab – a Cancellation
Confirmation
Reservation Services – In Conclusion
We are very excited to bring this new reservation option to
our HTR Members and look forward to the ease of use for
our members. For resorts that have a call in date the online
reservations will also be available the same date.
Remember that you are still responsible for abiding by
Membership usage rules regarding reservations on page 2
of your HTR directory when making online reservations.