Transcript Conversation Practice

Conversation Practice
Hotel Reservation
By Paul Chen
Outline
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Starting Questions
What should be noticed while making a reservation?
Info. that you may be asked by the hotel clerk
Sample Conversations
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(1)
(2)
(3)
Useful Expressions
Reference
Starting Questions
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Have you ever reserved a room on your own? Did you do
anything in preparation for the reservation?
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If so, could you share with us what should be taken into account
while making a reservation? P.S. What are some ways for people to
reserve a room? Please try to name some.
If not, could you think of any things that people should pay
attention to while reserving a room? Also, could you tell us how you
can be sure that there is a place for you to stay during your vacation
if you didn’t make the reservation on your own?
Should anything be done after the reservation?
Besides the questions that I mentioned above, do you have
anything to add that is related to the topic today?
What should be noticed while making a
reservation?
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room availability
transportation
room rate (including the governmental tax or not?)
special need / request (depending on your need.)
More to be noticed
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Room Facilities
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Hair dryer
In-room movies
In-room safe
Air conditioning
Mini bar
Cable/satellite TV
Internet service
Tea and coffee making facilities
Fax machine
Complimentary daily newspaper
Hotel Facilities
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Laundry and valet service
Bar
Chinese & Western Restaurants
Café
Baby-sitting service
Currency exchange
Gymnasium
Outdoor swimming pool
Hi-tech conference facilities
Laundry and valet Service
Info. that you may be asked by the hotel
clerk
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your full name (spell it out if it is not common)
your address
your phone number / cell phone number
date of your arrival
how many nights you will stay
what kind of room you like
how many people are coming
any special need / request
Sample Conversation One
C: Clerk; G: Guest
Over the phone…
C: Traders Hotel. May I help you?
G: Yes. I’d like to make a reservation.
C: Certainly, sir. What’s your name, please?
G: Ronald Ashley. Last name is A-S-H-L-E-Y.
C: Thank you, Mr. Ashley. When will you be arriving?
G: June 28th.
C: For how many nights?
G: Until July 2nd.
C: So that’s a single room for four nights.
Sample Conversation Two
On their way to San Francisco, Roy decides to stop in a small
town and stay there overnight....
Clerk: Good evening, sir. May I help you?
Roy: Yes. What kind of rooms do you have?
Clerk: How large is your party?
Roy: Three. Two adults and one child.
Clerk: Let's see. We have a room with two double beds. How
many nights?
Roy: Just one. We're only staying overnight.
Can this be regarded as a room reservation? Why or why not?
Sample Conversation Three
R: Receptionist; G: Guest
G: I’d like to reserve a room for a week.
R: Certainly, sir. When will you be arriving?
G: We will be driving up Saturday morning.
R: Any specific need?
G: Yes, my wife is confined to a wheelchair.
R: No problem, sir. We have a room designated for the disabled to
live in.
G: Good. We have a special van. Will there be a problem for
parking?
R: No, sir. You’ll have a parking space right outside the door and
the room is located beside the elevator.
G: Excellent.
Useful Expressions
Do you know the meanings of the following
expressions? Please try to explain them in your own
words.
 make a reservation / reserve (a room)
 availability
 peak season
 tour operator
 travel agency
Reference
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Liang, John and Sydney Rice. Everyday English in
Conversation <http://www.focusenglish.com/dialogues/
conversation.html>
Nordvall, Karl. Talk about Travel: English for Airlines, Hotels,
and Tours. Taipei: Compass, 2003.
Source of Cover Picture <http://www.goldentraingle.india-tours.com/hotels/india/delhi/five-stardeluxe/hotel-taj-palace-delhi.html>
Hong Kong Hotel Reservation <http://hongkonghotel.com.hk/eng/package_booking.php?code=CON1>