First Class Solutions, Inc.

Steve Bosserdet David Holden Chris Prokopanko Pushpa Shanmugam

Important Facts & Potential Problems

   Frank O’Brien - President  Willingness to upgrade the computers  Knows something is wrong, but not really sure what is going on Papo O’Brien – Executive Vice-President   “Thinking big” Don’t know too much about what he does for FSS Fritz Felscher – Vice-President  Idea Guy  Does not know the details of the current IS system

Important Facts & Potential Problems Cont.

   Barbara Lux – Head of Operations  Created the cutting slips   Manages employees schedules Knowledge of some of the current processes Hank Thaker – Distribution Manager  Knows the workings of the distribution plant Larry Schmadko – Director of Store Management  Knows the store location side of FSS

Important Facts & Potential Problems Cont.

  Doug Zimmermann – Data Processing      Willingness to work with FCS Knows a lot of the current processes from the technology side of things Seem private and protective of his code and documentation Seems to have more work than he can handle May not want to work with us for job security reasons Alice Vyskocil – Accounting   Knows the accounting system Knows that problems exist in the accounting system

Important Facts & Potential Problems Cont.

  Ted Orlando – Catering Manager  According to Fritz he has new ideas  Knows the catering system and what goes on there Pam Bradford – Personnel Director  Knows the employees that work at the store locations  May know information about employee schedules and scheduling

Memo

First Class Solutions Memo To:

Frank O’Brien

From:

Chris Prokopanko

CC: Date: Re:

3/27/2006 Systems Analysis Interview First Class Solutions Inc. had been hired by Frank’s Submarine Sandwiches to review the current information system. Our team will be conducting preliminary interviews with the employees of FSS. Our goal is to gather information about the information system that is currently in place. We would like to know how it works, what you like about the system, and how we could improve upon the system. We would specifically like to talk to you about: - Generally where are you having problems with FSS? - What do you envision this new system being able to accomplish? We would like to hold an interview with you on Monday, March 27, 2006. From 9:00AM until 10:00AM in room 107 of your main office. If this time does not work with your schedule, please get a hold of me as soon as possible to reschedule the interview. Sincerely, Chris Prokopanko, Director of Financial Reporting

First Class Solutions, Inc.