POWER SECTOR WESTERN REGION

WELCOMES YOU

TO A PRESENTATION ON

KNOWLEDGE MANAGEMENT

KNOWLEDGE MANAGEMENT

HE WHO KNOWS NOT , AND KNOWS NOT THAT HE KNOWS NOT .

He is a Fool. SHUN him.

HE WHO KNOWS NOT, AND KNOWS THAT HE KNOWS NOT He is Ignorant. TEACH him.

HE WHO KNOWS , AND KNOWS NOT THAT HE KNOWS He is Asleep, AWAKE him.

HE WHO KNOWS, AND KNOWS THAT HE KNOWS He is Wise, FOLLOW him.

- an Arabic Saying

NEED FOR INTRODUCTION OF KNOWLEDGE MANAGEMENT

HOW SUCCESSFUL ARE WE CAPTURING, STORING, SHARING & APPLYING KNOWLEDGE GAINED FROM TROUBLE SHOOTING & SUCCESS STORIES?

MAJOR SUCCESS STORIES OF PSWR IN RECENT YEARS

•ERECTION COMMISSIONING OF LARGEST CFBC BOILER IN

ASIA AT GIPCL MANGROL

• ERECTION AND COMMISSIONING OF 2 X 540MW NUCLEAR

TURBINE AT TAPP TARAPUR

• REVIVAL OF DABHOL PROJECT • E&C OF FIRST 500MW PROJECT ON EPC BASIS AT

BIRSINGHPUR

MAJOR PROBLEMS FACED IN RECENT YEARS IN PSWR

•HIGH VIBRATIONS OF KN SERIES TURBINES AT GIPCL •CRH LINE DAMAGE AT NTPC RIHAND AND BIRSINGHPUR •HIGH VIBRTION AND LP BLADING FAILURE AT NEW PARLI • PROBLEMS WITH TUBE MILLS AT NEW PARLI AND PARAS • PA FAN BEARING FAILURE AND INLET GUIDE VANE PROBLEM

AT JPL RAIGARH, PARLI AND PARAS

•PROBLEM WITH LP BY PASS SYSTEM, OLD AND NEW

MAJOR PROBLEMS FACED IN RECENT YEARS IN OTHER REGIONS

• OIL STARVATION OF TURBINE BEARINGS AT LEHRA MOHABAT

BHATINDA

• OIL STARVATION OF TURBINE BEARINGS AT SANTALDIH • CLINKER FORMATION AT BAKRESWAR

MAJOR PROBLEMS FACED IN UNITS SUPPLIED BY OUR COMPETITORS

• RECENTLY THE ALL THE TURBINE BEARINGS GOT DAMAGED AT

300MW LANCO AMARKANTAK PROJECT SUPPLIED BY DONGFANG

• FOR SIPAT 660MW THE GENERATOR ROTOR TOOK MORE

THAN 10 MONTHS TO REACH FROM MUMBAI PORT TO SIPAT

• GENERAL POOR PERFORMANCE OF CHINESE SETS

WHERE ARE THE DOCUMENTS?

WHERE ARE THE FEEDBACKS?

WHERE ARE THE PERSONS?

•What do we do if knowledgeable

people suddenly leave ? How can we ensure that what one department or division learns is widely shared throughout the company?

•What do we do to Abandon old and

Obsolete Knowledge?

•What do we do Update and revise the

new knowledge?

What is knowledge Management

?

A systematic and integrated coordination of organisation-wide activities of

acquiring

, creating ,

storing

, sharing ,

dissemination

, developing knowledge by individuals and groups in pursuit of organisational

goals.

and

deploying

WHAT DO WE DO IN KNOWLEDGE MANAGEMENT ?

•Creating and populating a repository of

in-house knowledge

•Valuation of Knowledge •Facilitating the transfer of knowledge •Creating a knowledge sharing

environment

•Building an organisational culture

focused on innovation and knowledge creation

FOR ACTUALISATION OF ORGANISATIONAL VISION THERE IS NEED TO BUILD INTELLECTUAL ASSETS GENERATE COMMUNICATE/ DISSEMINATE/ SHARE GAINFULLY UTILISE

TYPICAL INFORMATION SHARING

•NR -

Darpan , TS Feedback

•ER-

Anubhav

•WR-

Spandan

•SR

SR News, TS Tidings

•TSHQ-

Feedback Journal , Annual Performance Report on Thermal & Nuclear Sets

•PS:MSX-

Power Sector Operations Overview booklet, PRAYAS , POWER MAP

•Web sites of all the regions

MISSING LINKS (KAMZOR KADI)

•

Ways to capture and disseminate valuable practices hardly exist.

• Unrecorded

information on best history/ useful experiences of specialists.

• Success Stories are neither shared

nor related.

•

Lessons are learnt but not shared.

• Ignorance in the company about

what they already know.

PEOPLE

ARE CRUCIAL …..

•The exclusive source of knowledge for

organisations is people.

•Individual knowledge is the starting

point for organisational knowledge.

•The knowledge pool of each individual

cannot be replicated

•Only people can spread knowledge

resources across the company.

•

It is only people who can convert knowledge into efficient action.

Knowledge Management Depends Upon Acceptance and Effective Utilisation of Technologies Buying a computer does not make one a better programmer. Similarly, just acquiring new technologies does not make an organisation better at Managing Knowledge. What is critical is acceptance and effective utilisation of the technologies.

Human Denominator in Knowledge Management

•The key issue is not about the latest information

technologies, but whether these technologies are used within, and for facilitating, a culture of information sharing, relationship building and trust.

•There has been a growing realisation that

investments in information technology haven’t paid off in performance. The key to success is not (just) the system but what people make of it.

Knowledge Creation Spiral

Perform Learn Manage Record Perform Learn

Jan’2002 THOUGHTS TO CARRY WITH US 1.

In future, it is either “ KNOW MORE or NO MORE” 2.It is not “Knowledge is Power but Knowledge sharing is Power” 3.Ask Right Questions from Right People and take actions based on Knowledge.

TASK AHEAD MAKING KM A REALITY WE SEEK YOUR SUGGESTIONS & VIEWS ON HOW TO USHER IN.

KNOWLEDGE MANAGEMENT