Transcript Processes Flowchart

WITHDRAWAL OF PRINCIPAL MEMBERSHIP
ONLY TO BE DONE IF THE MEMBER HAS TERMINATED EMPLOYEMENT OR IF JOINING A SPOUSE/PARTNERS RECOGNISED MEDICAL AID
SCHEME
FPA
To email withdrawal of membership
to DH
DH will confirm if there is a
settlement amount due
FRONT OFFICE
Withdrawal Of Membership Form
DISCOVERY HEALTH
Withdrawal of Membership
Receive request for withdrawal
Action Withdrawal on payroll
Withdrawal of Dependant
Submit
FPA to submit signed settlement
form to DH
Action withdrawal once
settlement form has been
received from client
Confirm
Assign Call Ticket
Confirm
Assign call ticket on heat including
confirmation of withdraw from DH
Confirm termination of
membership with FPA via
email
Reassign call to FPA