Transcript TEN-YEAR VISION FOR CAPITOL CORRIDOR: The Next Decade …

PASSENGER RAIL PROGRAM
DEVELOPMENT PEER SESSION
______________________
CAPITOL CORRIDOR:
A RECIPE FOR SUCCESS
2011 AASHTO SCORT Meeting
David B. Kutrosky
CCJPA Managing Director
March 15, 2011 Washington DC
OBJECTIVES
• Identify goals for service’s success
• Commit to an efficient and effective
management
• Secure partnerships with service users
and providers and funding agencies
• Maintain control of service performance
• Guide expansion via collaboration efforts
March 15, 2011
2
BASELINE ASSUMPTIONS
• Conducted studies -- ridership markets are key
- Schools/universities
- Vacation destinations
•
•
•
•
- Business districts
- State capitol
Approved service plan; buy-in from Host RR
Capital/construction funds
Operating plan/financing support
Dedicated management team
March 15, 2011
3
(1999-2011)
Performance Improvements
Measure
FY 1998/99
FY 2009/10
% change
FY 2010/11 YTD
Ridership
463,000
1.60 million
244%
improvement
+8.4%
Revenue
$6.25M
$24.37M
289%
improvement
+10.9%
30%
47%
56%
improvement
49%
System
Operating Ratio
Service Level
On-Time
Performance
8 daily trains 32 weekday trains
300%
(22 weekend trains) improvement
86%
93%
Standard =
90%
Same
96%
March 15, 2011
4
Amtrak Operating Agreement
• Capitol Corridor enters into an annual operating contract
– Service/Schedule
– Budget and payment provisions
– Performance Standards; incentives + penalties
• Surveys (twice a year) to gauge customer satisfaction
• Distinct State source of funds (diesel sales tax)
– Requires early budget planning process (at least 6 months)
– Lock in budget; share risk; focus on improving customer service
• Review performance: bi-weekly calls; quarterly meetings
• Make sure front line employees know what’s going on!
May 15, 2011
5
March 15, 2011
5
Tri-Party On-Time Performance Agreement
• Capitol Corridor amended out of national Amtrak-UP OTP
agreement into a stand-alone 3-party contract
– Ensure payment to RR for Capitol Corridor OTP
– Eliminated penalties, “look-backs” of national OTP agreement
– Each month “hit restart button”
• Same definition for “on-time” but bar raised to min 92%
• Payments increased:
– by 50% if continued 92%-96%;
– by 100% if continued 96+%
• Benefit of single RR owner who dispatches trains
• Results: Best OTP in Amtrak; UP earning max incentive
March 15, 2011
6
Supplemental Capitalized Maintenance
• Part of Construction/Maintenance Agreement
– Continuously revised as funds are allocated
– Funding above Amtrak incremental MoW payments
• Private-Public Partnership/shared funding
1. Night-time surfacing gang assigned to route
2. Spring-frog replacement (no more spot welding)
• Improved ride quality; no slow orders
• Results: Retained ridership during down
economy; highest customer satisfaction
March 15, 2011
7
What’s Planned for the next 10 years…
• Build upon the achievements in the prior 10 years
• Acquire additional rolling stock:
– to add cars on existing trains
– for service expansions
• Increase frequencies to San Jose/Placer County
• Using technology to
– Improve operating efficiencies
– Enhance customer service/safety
March 15, 2011
8
March 15, 2011
9
(2010-2019)
Ridership Projections
Annual Ridership Projections
4,000,000
3,500,000
118% increase over 10 years
3,000,000
2,500,000
2,000,000
1,500,000
1,000,000
500,000
0
2010
2011
2012
2013
2014
2015
2016
2017
2018
2019
March 15, 2011
10
(2010-2019)
Train Miles Projections
2,000,000
1,900,000
1,800,000
1,700,000
1,600,000
1,500,000
1,400,000
1,300,000
1,200,000
1,100,000
1,000,000
Annual Train Miles Projections
44% increase over 10 years
2010 2011 2012 2013 2014 2015 2016 2017 2018 2019
March 15, 2011
11
Customer and Safety Enhancements
•
•
•
•
•
•
Service advisory alerts via texting, e-mail (Aug 2010)
Wireless Internet for riders, operations (Oct 2011)
E-Ticketing with print-at-home ability (Nov 2011)
Business Class with new trainsets (June 2013)
Security cameras at unstaffed stations (Sept. 2011)
Cameras on locomotives/cab cars (in conjunction
with new trainsets) (June 2013)
• Implementation of Positive Train Control (Dec. 2015)
March 15, 2011
12
Opportunities
•
•
•
•
•
Challenges
Federal partner
• New federal fund
source
Industry hungry
Overall public support • Long term political
support
Industry/peer assistance
• Getting grants
Tool to
obligated efficiently
• offset rising gas prices
• reduce GHG emissions • Limited experience in
project
delivery
• offer viable alternative to
• Host RR buy-in
air/highway travel
March 15, 2011
13
Closing
Questions
• Prudent manager of
allocated funds
• Formula-based program
for existing HSIPR
corridors?
– Efficient management
of operation
• FRA “Lessons Learned” for
– Expedite delivery of
awarded applications?
projects
• Guidebook for new starts
• Support and grow
operations?
partnerships
– Customers (advocates)
– Service providers
– Funding agencies
• Success begets success
March 15, 2011
14
CCJPA Structure
Managing
Director
Planning &
Projects
Engineering
Mechanical
Marketing &
Communications
Transportation
Administration
Call Center &
Customer
Comments
(BART)
March 15, 2011
15
March 15, 2011
16