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Individual Service
Strategy (ISS)
Presented by
Will Miles, Quality Assurance
Region 2, Workforce Development Board of
Okaloosa and Walton Counties, Florida
Definitions of an ISS
 Information on legislation,
regulations, and policy
 Functions of an ISS
 Characteristics of an ISS
 Components of an ISS
 ISS and Participation
ISS and Objective
 Immediate Needs
 From Objective
Assessment to the ISS
 Action Plan
 Communication Plan
A individual plan developed for each youth and is
based on the objective assessment
(1) Employment goal
(2) Education goal
(3) Appropriate achievement objectives
(4) Appropriate combination of services for the
participant based on the objective assessment.
The ISS is a living document that changes over time
Should be viewed as an important part of the youth’s
development process.
Process of mutually developing, implementing, &
revising the plan with the youth
Mutual planning enables youth to develop individual
ownership of the plan, and
Through the process the youth learns how to make
choices and take actions that lead directly to
Implementation of the activities under program
Every youth participant must have an ISS (WIA
The local area may choose to have the ISS developed by
the administrative entity or by a service provider selected
through competitive bidding (20 CFR 664.405(a)(4))
If appropriate, WIA staff may use an ISS that was
developed in conjunction with another education or
training program if it was completed within the past 6
months (WIA §129(c)(1)(A))
 Provides
a structured process to identify
Employment goals that lead to self-sufficiency
Educational goals that will prepare the youth to reach
his or her employment goals
 Provides
a place to document specific
solutions and activities that will enable the
youth to reach the educational and
employment goals
Document the appropriateness of decisions made
about the activities and services that will help the
youth reach his or her goals
Organize a range of information related to the
youth in a single place
Plan goals, activities, and outcomes
Monitor the youth’s participation and progress
Record or document achievements and outcomes
 Serves
as planning tool to document
appropriateness of decisions made about the mix
of services for specific activities
 Documents
all required youth goals
 Documents
achievement objectives that leads to
academic & occupational success
 Customized
 Developed
to meet the needs of each youth
jointly by the youth and the career
 Considers
 Identifies
each youth’s strengths and needs
an initial career goal
 Includes
a developmentally appropriate sequence
of specific activities to meet each youth’s needs
and prepare the youth for further activities
Clear action statements that are tied to the goals
set by the youth & career manager
Timetable for completion of goals
Identification of whom is responsible for
providing, obtaining and/or contracting the
services for the youth.
A written document
 Identification
 Assessment information
 Short-term & long-term goals
 Start & end dates
 Support services
 Organizations and/or individuals that will
provide services & resources
 Tasks & responsibilities
 Signatures of youth and case manager
in WIA begins when a
youth is determined eligible and
receives a service
an ISS is considered a
service and initiates participation if it
is the first service provided after a
youth is determined eligible
 The
Objective Assessment identifies
 An
ISS identifies specific activities to
meet the needs identified during the
objective assessment
 The
ideal progression is from the
Objective Assessment to the ISS…
Objective Assessment needs and results:
Basic skills
Prior work experience
Occupational skills
Employability (e.g., Secretary’s Commission
on Achieving Necessary Skills [SCANS]
skills or other work readiness/life skills)
Objective Assessment needs and results:
Occupational interests (including
nontraditional occupations)
Occupational aptitudes (including
nontraditional occupations)
Supportive service needs
Developmental needs: what a youth needs
in order to develop employability and
career-related skills in each of the areas
 Immediate
 Supportive
service needs
 Developmental
 Develop
the ISS and start program
activities to meet the youth’s
immediate needs – i.e. a place to sleep
tonight, transportation, etc.
 Expand
the ISS later to include
additional activities based on the
results of the objective assessment
Identify benchmarks
◦ Helps the youth reach long-term/short-term employment &
educational goals
Benchmarks should:
◦ State outcomes
◦ Be specific
◦ Be realistic
 Can Youth reach the benchmark within the time allowed
◦ Be measurable – includes an outcome that can be
Be high enough to present a challenge but still be
 Include
small, achievable steps so that the youth
can experience success.
 Prioritize
 Set
2-3 benchmarks
 Develop
benchmarks as a partnership between the
youth and the case manager
 Include
a time for completion for each benchmark
with each
youth the way he/she prefers
at a time the
youth prefers
frequency of contact
in the plan
Review with youth both
planned & accomplished goals and
of existing goals, objectives,
& action plan
as needed to reflect the changing
needs of the youth
 Developing
and implementing an ISS must be
a partnership between the youth and the
career manager
 Both
are responsible for taking steps to
ensure that the youth succeeds
 Must
be seen as the youth’s plan, developed
with assistance from the career manager
 Should
not be a plan developed for the youth
WILL MILES, Quality Assurance
Region 2, Workforce Development Board of
Okaloosa and Walton Counties, Florida
PHONE: 850.651.2315, ext 202
[email protected]
Data and chart were used with the expressed permission of the
LearningWork Connection and the Ohio State University Center for
Learning Excellence.