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Individual Service
Strategy (ISS)
Presented by
Will Miles, Quality Assurance
Region 2, Workforce Development Board of
Okaloosa and Walton Counties, Florida
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Definitions of an ISS
 Information on legislation,
regulations, and policy
 Functions of an ISS
 Characteristics of an ISS
 Components of an ISS
 ISS and Participation

ISS and Objective
Assessment
 Immediate Needs
 From Objective
Assessment to the ISS
 Action Plan
 Communication Plan

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
A individual plan developed for each youth and is
based on the objective assessment
(1) Employment goal
(2) Education goal
(3) Appropriate achievement objectives
(4) Appropriate combination of services for the
participant based on the objective assessment.

The ISS is a living document that changes over time
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
Should be viewed as an important part of the youth’s
development process.

Process of mutually developing, implementing, &
revising the plan with the youth

Mutual planning enables youth to develop individual
ownership of the plan, and

Through the process the youth learns how to make
choices and take actions that lead directly to
outcomes.

Implementation of the activities under program
elements
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
Every youth participant must have an ISS (WIA
§129(c)(1)(B))

The local area may choose to have the ISS developed by
the administrative entity or by a service provider selected
through competitive bidding (20 CFR 664.405(a)(4))

If appropriate, WIA staff may use an ISS that was
developed in conjunction with another education or
training program if it was completed within the past 6
months (WIA §129(c)(1)(A))
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 Provides
a structured process to identify
Employment goals that lead to self-sufficiency
Educational goals that will prepare the youth to reach
his or her employment goals
 Provides
a place to document specific
solutions and activities that will enable the
youth to reach the educational and
employment goals
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
Document the appropriateness of decisions made
about the activities and services that will help the
youth reach his or her goals

Organize a range of information related to the
youth in a single place

Plan goals, activities, and outcomes

Monitor the youth’s participation and progress

Record or document achievements and outcomes
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 Serves
as planning tool to document
appropriateness of decisions made about the mix
of services for specific activities
 Documents
all required youth goals
 Documents
achievement objectives that leads to
academic & occupational success
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 Customized
 Developed
to meet the needs of each youth
jointly by the youth and the career
manager
 Considers
 Identifies
each youth’s strengths and needs
an initial career goal
 Includes
a developmentally appropriate sequence
of specific activities to meet each youth’s needs
and prepare the youth for further activities
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Clear action statements that are tied to the goals
set by the youth & career manager
Timetable for completion of goals
Identification of whom is responsible for
providing, obtaining and/or contracting the
services for the youth.
A written document
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 Identification
information
 Assessment information
 Short-term & long-term goals
 Start & end dates
 Support services
 Organizations and/or individuals that will
provide services & resources
 Tasks & responsibilities
 Signatures of youth and case manager
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Participation
in WIA begins when a
youth is determined eligible and
receives a service
Developing
an ISS is considered a
service and initiates participation if it
is the first service provided after a
youth is determined eligible
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 The
Objective Assessment identifies
needs
 An
ISS identifies specific activities to
meet the needs identified during the
objective assessment
 The
ideal progression is from the
Objective Assessment to the ISS…
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
Objective Assessment needs and results:
Basic skills
Prior work experience
Occupational skills
Employability (e.g., Secretary’s Commission
on Achieving Necessary Skills [SCANS]
skills or other work readiness/life skills)
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
Objective Assessment needs and results:
Occupational interests (including
nontraditional occupations)
Occupational aptitudes (including
nontraditional occupations)
Supportive service needs
Developmental needs: what a youth needs
in order to develop employability and
career-related skills in each of the areas
above
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 Immediate
needs
 Supportive
service needs
 Developmental
needs
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 Develop
the ISS and start program
activities to meet the youth’s
immediate needs – i.e. a place to sleep
tonight, transportation, etc.
 Expand
the ISS later to include
additional activities based on the
results of the objective assessment
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
Identify benchmarks
◦ Helps the youth reach long-term/short-term employment &
educational goals

Benchmarks should:
◦ State outcomes
◦ Be specific
◦ Be realistic
 Can Youth reach the benchmark within the time allowed
◦ Be measurable – includes an outcome that can be
measured
o
Be high enough to present a challenge but still be
realistic
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 Include
small, achievable steps so that the youth
can experience success.
 Prioritize
 Set
benchmarks
2-3 benchmarks
 Develop
benchmarks as a partnership between the
youth and the case manager
 Include
a time for completion for each benchmark
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Communicate
with each
youth the way he/she prefers
Communicate
at a time the
youth prefers
Include
frequency of contact
in the plan
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Regular
Review with youth both
planned & accomplished goals and
objectives
Refinement
of existing goals, objectives,
& action plan
Revise
as needed to reflect the changing
needs of the youth
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 Developing
and implementing an ISS must be
a partnership between the youth and the
career manager
 Both
are responsible for taking steps to
ensure that the youth succeeds
 Must
be seen as the youth’s plan, developed
with assistance from the career manager
 Should
not be a plan developed for the youth
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WILL MILES, Quality Assurance
Region 2, Workforce Development Board of
Okaloosa and Walton Counties, Florida
PHONE: 850.651.2315, ext 202
E-MAIL
[email protected]
Data and chart were used with the expressed permission of the
LearningWork Connection and the Ohio State University Center for
Learning Excellence.