Transcript Management 3e - Gary Dessler

The Basic HR Process
FIGURE 9–1
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9–1
Steps in the Recruitment and
Selection (staffing) Process
FIGURE 9–2
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9–2
Sources of Recruits
•
•
•
•
Current employees
Advertising
The Internet
Employment agencies
• College recruiting
• Recruiting for a diverse
workforce
 Public
 Private
• Contingent workers and
temporary help
agencies
• Executive recruiters
• Employee referrals
• Walk-ins
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9–3
Job Analysis
• Job Analysis
 The procedure used to determine the duties of
particular jobs and the kinds of people (in terms of
skills and experience) who should be hired for them.
• Job Specification
 The human qualifications in terms of traits, skills, and
experiences required to accomplish a job.
• Job Description
 A document that identifies a particular job, provides a
brief job summary, and lists specific responsibilities
and duties of the job.
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9–4
Testing for Employee Selection
• Uses of Tests
 Reliability (repeatability of test results)
 Validity (measures what it purports to measure)
• Types of Tests
 Intelligence
 Mechanical comprehension
 Personality and interests
 Ability/achievement (current capabilities/knowledge)
 Aptitude (performance potential)
 Management assessment center
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9–5
Conducting Effective Interviews
• Plan the interview
• Structure the interview
• Establish rapport
• Ask effective questions
• Delay your decision
• Close the interview
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9–6
Training Employees
• Training Program Steps
Needs analysis
Instructional design
Validation
Implementation
Evaluation and follow-up
• Orientation
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9–7
Employee Appraisal
• Performance Appraisal
• Typical Performance Appraisal
• Critical Incidents
• Forced Distribution
• 360-degree Feedback
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9–8
Forms of Employee Compensation
• Fixed Salary
• Hourly Wage
• Benefits
• Financial Incentive
Bonus
Stock
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9–9
Guidelines for Interviewees
• Prepare
• Make a good first impression
• Uncover the interviewer’s needs
• Relate your answers to the interviewer’s needs
• Think before answering
• Watch your nonverbal behavior
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9–10