Transcript WORK IMPROVEMENT TEAMS

WORK IMPROVEMENT TEAMS
(WIT)
Dr S Sridharan
WHAT ARE WITS?
They are essentially employee-based
small group activities.
Their aims:
 To provide staff with opportunities for
meaningful involvement;
 Contribution and challenge;
 Bottom line results-higher quality outputs and
service; and
 Improved productivity
WIT comprises a group of between 3-15
members belonging to the same work unit
(e.g. the OPD members) who meet
regularly to identify, analyze and solve
problems and improve outputs of their
work unit.
They also implement improvement
measures or recommend them to
management
WHAT ARE WIT OBJECTIVES?
WITS aims to improve:
• Performance
o Quality of service, output
o Productivity
• Motivation
o Making work more meaningful
o Providing little challenges here and there
o Having open and effective communication
o Developing more positive attitudes
► The
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Quality of Work Life (QWL)
Job satisfaction
Work environment
Teamwork and human relations
WITs seek to effect qualitative
improvements in the following areas:
Service to the customer / public
Inputs, outputs
Use of resources
Procedures, workflow, systems, methods
Work environment
Workload management
Coordination
Safety
Efficiency and effectiveness
Skills and knowledge
ROLE OF THE LEADER
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Gets subordinates to join WIT activities
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Leads the WIT and involves team members
in solving problems or bringing about
improvements relevant to the team’s work
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Works closely with the facilitator in projects
undertaken by WIT
ROLE OF WITs MEMBERS
Attend meetings regularly
 Share and contribute ideas, effort and time to
help and improve the team’s effectiveness
 Cooperate with and help team leader and others
 Participate in problem-solving activities of the
group
 Effect improvements arising from projects
carried out by the team
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ROLE OF THE STEERING COMMITEE
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Sets overall goals and objectives for WITs
Sets policies and procedures for WITs
operations
Promotes WITs activities
Selects and appoints WITs facilitators
Evaluates and rewards WITs activities
Allocates rsources for WITs operation
Manages WITs programme and takes
corrective action wherever necessary
ROLE OF THE FACILITATOR
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Energizes and catalyses the formation of WITs
Trains WIT leaders
Coaches and advices the leaders and members
e.g. reminds the WIT to take into account
organizational and customer needs, and helps the
WIT accept feedback positively
Acts as a link between the WITs and the Steering
Committee – provides feedback to both and
coordinates the management presentation
Registers WITs, monitors and reports WITs
activities to the Steering committee
HOW DOES A WIT OPERATE
Basic Steps
Step 1
Identify areas to
be improved
Step 2
Priorities and select areas
to be improved
Step 3
Collect, examine and
Analyze data
Step 4
Develop proposals
/ recommendations
Step 5
Communicate
Recommendations to
management
Step 6
Implement
Step 7
Monitor and take
corrective action