Transcript Texto - Meta It Services Pvt Ltd"

What exactly is VCC ?
• A virtual call center is a call center in which the organization's
representatives are geographically dispersed, rather than being
situated at work stations in a building operated by the organization.
WayGenext brings a fresh and innovative approach to the services
being offered.
Benefits
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Single Point of contact
Single Point of Sales and Information
Customer Care & Support
Complete CDR
No Infra structure Cost
Virtual Call Center can make even a small business look as big,
professional and credible as any large organization.
VCC Features
Welcome message
Call Forwarding
Call Recording
After Office Hours
Call Logs Status
Music On Hold
Alerts- Missed Call /
SMS
Blacklist Feature
Customized Menu
Addition and deletion
of Executives
Call Detail Report Tool
• Text
FAQ’S VCC
Why I need this service?
To get all call details , recording of your executive and to be
economical on 24x7 service. We provide web interface and you can
see all activity’s of your office even when you are out of station.
Can it be a mobile number?
yes you can forward any mobile number to our allotted number
details.
What are benefits of your services as compared to in-house system?
Why should I buy this service from you?
Maintaining a in house IVR system is an expensive affair. Not only
the cost of devices are high but also additional technical resources
are required to keep the system up and running. Our service on the
other hand offers 24x7 support and are monitored by trained
professionals.
Tell me more about IVRS ?
Basically, the system greets callers and ask them what they
would like to do. Depending on your business there might be
several different departments or people who are assigned
specific roles in your organization.
The call could be transferred to relevant department or
person depending on the option chosen by the caller.
Need To Customer
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To take Ad response
To attend 100% calls
To check the quality of response
To have complete data base for future
To save time and money on 24x7 infrastructure.
And above all to be ahead in the race with others on technology.
Thanks
For giving your precious time