Transcript Slide 1
Welcome to e-Nxt Family Induction Programme January 2012 e-Nxt Financials Limited The TATA Group Group Purpose Attain Leadership through business excellence in the sectors we operate in, while upholding our values and integrity, to improve the quality of life of the communities we serve. e-Nxt Financials Limited Visionaries “In a free enterprise, the community is not just another stakeholder in the business but in fact the very purpose of its existence” Jamsetji Tata, Founder – Tata Group (1839 – 1904) “The Cycle is Complete; what came from the People has gone back to the People, many times over.” Jehangir Ratanji Dadabhoy Tata (1904-1993) e-Nxt Financials Limited TATA Group Snapshot India’s Largest Business Group Diverse businesses in 7 Sectors Operations in Over 80 countries Products and Services Exported to 85 countries Largest Private Sector Employer Almost 350,000 employees Group Revenue (FY 2009) Approx. Rs 325,334 crores (USD 70.8bn) e-Nxt Financials Limited Seven Key Business Sectors Information Systems & Communications - TCS - Tata Interactive - Tata Sky - Tata Teleservices - Tata Telecommunications Engineering - Tata Motors - Voltas - Telco Consumer Products Energy - Infiniti Retail - Tata Tea - Tata McGraw Hill - Trent - Titan Industries Materials - Tata Steel - Tata Advanced Materials - Tata Power - Tata Petrodyne - Tata BP Solar India Services - Indian Hotels - Tata Capital - Tata AIG - Tata Quality Managements Services - Tata Strategic Management Group Chemicals - Tata Chemicals - Rallis India e-Nxt Financials Limited Pioneering a Nation’s Future Largest employers 350,000 employees India’s first luxury hotel Taj Mahal Palace and Towers India’s first iron and steel plant TATA Steel Birth of India’s Aviation sector TATA Airlines India’s first indigenously designed car Indica World’s smallest and cheapest car NANO Recent global acquisitions Corus Jaguar and Land Rover e-Nxt Financials Limited Titans of the Group It is the fifth largest steel company in the world. It was Asia’s first integrated steel plant, founded in 1907 and is today recognized as one of world’s Best Steel producers. Its one of world’s largest provider of IT and BPO Services India’s first indigenous motor car, Indica, was rolled out by Tata Motors in 1991 The world’s smallest car, Nano, showcases the excellent engineering and design skills of the company Titan Industries is a manufacturing company that produces India's largest and best-known range of personal accessories – watches, jewellery, sunglasses and prescription eye wear. It is India’s largest power utility with installed power generation capacity of 2,300 MW The company is world’s second largest producer of tea e-Nxt Financials Limited Values that Define Us e-Nxt Financials Limited Tatas – The Way Forward “We have two guiding arrows. One points overseas, where we want to expand markets for our existing products. The other points right here, to India, where we want to explore the large mass market that is emerging – not by following but by breaking new ground in product development and seeing how we can do something that hasn’t been done before.” Ratan Tata, Group Chairman e-Nxt Financials Limited Tata Code of Conduct (TCoC) Foreword The values and principles which have governed the manner in which the Tata Group of companies and their employees have conducted themselves were first formally articulated as the Tata Code of Conduct in 1998.This Code was intended to serve as a guide to each employee on the values, ethics and business-principles expected of him or her with regards to their personal and professional conduct. It is however important to consider the effect of the rapidly increasing footprint of Tata Group companies across nationalities and geographical boundaries on the Code, whilst retaining the ethos of the Tata brand and reputation. This emergent global presence requires an appropriate modification of the Code to ensure that it addresses and encompasses diverse cultural, business and related issues universally across our Group. I urge each employee to read the current version of the Tata Code of Conduct and take pride in upholding the high standards of corporate and personal behaviour on which the Tata Group’s reputation and respectability have been built over the past 140 years. Ratan N. Tata e-Nxt Financials Limited Welcome to e-Nxt! Dear colleague, It is with great pleasure that we welcome you to be part of e-Nxt Financials Ltd. We are indeed glad that you have chosen to accept our offer and join us here. You are important in fulfilling the mission of our company. This will be the beginning of a new mutually beneficial & fulfilling relationship. You are requested to go through this ‘HR Induction Manual’ and understand the company and its policies so that we can together maintain its high standards of discipline and workflow. This induction manual covers everything you need to know for your dayto-day office activity. Once again, a warm welcome from everyone at e-Nxt Financials Ltd. Warm regards, Naozer Dalal, CEO, e-Nxt Financials Ltd. e-Nxt Financials Limited About us e-Nxt Financials Limited (e-Nxt), an Enterprise Solutions Company, provides end-to-end services to domestic and international clients for back - office as well as front office activities. We believe in partnering with our clients in providing innovative solutions to meet their business needs. Stakeholders of e-Nxt Financials Tata Sons (50%) Tata Capital (40%) Original promoters (10%) Our staff strength of more than 4,500 employees spread across 180 locations in India gives us an unmatched footprint across the country which is leveraged for client facing activities with back-office support being provided by our processing centers in Mumbai (Deonar) & Thane. Being part of the TATA Group, our actions are governed by the following values of the Tata Family : Integrity Understanding Excellence Unity and Responsibility e-Nxt Financials Limited Lines of Business of e-Nxt e-Nxt Financials Limited Quality Policy We are committed to become the service provider of choice by creating customer delight in all our service offerings. We shall – • Strive to proactively understand and deliver on customer needs and expectations. • Strive for innovation and excellence in processes and delivery models. • Deliver robust and effective solutions supported by processes, systems and data integrity. • Strive towards creating a learning organization and continually improve the skill levels of our employees. • We shall follow fair practices as governed by Tata Group Companies for eNxt Financials Ltd. e-Nxt Financials Limited Organisational Chart Chief Executive Officer Naozer Dalal Executive Assistant Christine Shaikh Chief Operating Officer Mayukh Maiti Chief People Officer & Head HRSS Gitesh Karnik Collections Avadhut Thali Head -IT Sanjay Nagpal AVP – Corp.HR Sandeep Palodkar Internal Audit & Investigations S.V Deodhar Internal Audit & Operational Risk Rakshit Mehta Analyst, CEO’s Office Manas Karmarkar Chief Financial Officer Susmit Sen Head-Sales & Marketing Maneesh Mittal Legal, Compliance & Company Secretary (Vacant) Head – Direct Sales Marketing F&A Shared Services (Vacant) Head - BD (Vacant) Head Administration Tarun Taneja AVP- BD Satyajeet Mandal Sunil Shah Sr. Manager – BD Mandeep Nihalani CPA, Operation and Data Support Bhanu Sharma Voice Support C’na Mathew Stressed Asset Management Sudhir Thakur PDC, BOS and Quality Sunil Joshi e-Nxt Financials Limited HR Org Chart e-Nxt Financials Limited On boarding Documents required along with Joining Kit to complete joining formalities: • Proof for date of birth • Address Proof (Passport, Voter ID) • Class X mark sheet • Class XII mark sheet • Graduation / Degree certificate • Post Graduation Certificate • Last salary-slip from the previous employer • Relieving letter from the previous employer or a mail copy of the employee’s resignation to his/her reporting manager. • PAN Card • Experience Certificate (Till Date) • Blood Group (Pathological Proof) • For Bank Account Number from either HDFC or ICICI Bank - One Cancelled Cheque • SEVEN color Photographs • Postcard Size Family photo (Two) If Applicable for ESIC e-Nxt Financials Limited Leave Policy Synopsis Type of Leave Casual Leave Sick Leave Privilege Leave Marriage Leave Maternity Leave All employees All employees on completing Marriage Leave may be probation period, However availed by an employee will accrue from the date of for self marriage joining 4 days in a calendar year from the date of joining 15 days on confirmation at prorated basis. Employee is entitled to 1.25 days of leave for a month. Maximum of 7 days once in his/her employment with the Company. May be combined with Privilege Leave. 12 weeks of Maternity Leave with Salary for delivery. (90 days - 6 weeks prior and 6 weeks post delivery) Accumulation Balance Carried forward Balance at the end of maximum upto 15 days the calendar year will after which it will lapse. No Lapse. No encashment encashment. Maximum of 30 days accumulation. Only 10 days can be carried forward. Any leave balance over and above the carry forward or accumulation will be automatically credited to the salary after necessary tax deductions. No Accumulation No Accumulation Rules All intervening holidays and Can avail Maximum of weekly offs are included. 2 days & min 1 day. All Sick Leave cannot be intervening holidays combined with any other and weekly offs are type of leave, but it may be included in Casual succeeded (not preceded) Leave. Cannot be by a Privilege Leave in case combined with any the person is not able to other leave. recover during the course of the sick leave. It is inclusive of weekends & all holidays. Privilege Leave can be preceded or succeeded by a holiday/ weekly off. To be taken for a minimum of 3 days at a stretch. Has to be sanctioned 1 week in advance. Employee is eligible once in his/her employment with the Company. The leave application for the same should be supported with the wedding card and/ or relevant documents. Employee has to have worked for a period of not less than 6 months, in the twelve months immediately proceeding the date of expected delivery. Leave of 2 weeks can be availed in case of a miscarriage. Medical Certificate needs to be submitted. Eligibility All employees Days entitled 6 days on prorata basis from the date of joining in calendar year Female employees who are not covered under ESI will be eligible e-Nxt Financials Limited Online Attendance System • • • • • • Attendance can be marked online at: – Intranet: http://192.168.15.39/intranet/index.asp – Internet: http://203.201.252.149/intranet/index.asp Attendance cycle is from 21st of the previous month till 20th of Current working month, (e.g., 21-Sep-2010 till 20-Oct-2010). First time users of Online Attendance System (OAS) should mark their attendance starting from Date of Joining (DOJ) before 20th of the month. On any given day, please mark the attendance as soon you enter the office premises. All leave [SL, CL, PL, ML, CO, LOP] needs to be approved by your reporting manager through the Online Attendance System, before 20th of the month. Note that an absent in the record will lead to Salary Hold. – If a candidate is on probation, and CL and SL are consumed, mark it as LOP with the approval of reporting manager. e-Nxt Financials Limited Leave Application Step One: Log in to your ‘Attendance System’. Step Two: Go to ‘Register Leave Request’ • Enter the dates from when you want the leaves, simultaneously enter if it is a full day or half day leave; • Select the ‘Type of leave’ you want; • Enter the reason for taking leave(s); • Click on ‘Make Leave Request’ to register your leave for approval. Absenteeism • 3 (three) Consecutive absenteeism will be considered Absconding; • Warning Letter is issued on the 4th day and the candidate needs to report within 48 hours; • If the employee still doesn’t report, strict action will be taken. e-Nxt Financials Limited Confirmation When? On completion of 6 months probation (180 days) from the Date of joining. How? The Reporting Superior gets appraisal notification in the attendance module. If reporting supervisor appraises and confirms: HR will issue confirmation letter If he/she disapproves: The confirmation period gets extended for 3 months . Post 3 months the appraisal notification comes again to the superior. How long is the extension period? 3 months How many times can an employee’s probation be extended? Only once Will there be any salary increments on Confirmation? NO e-Nxt Financials Limited Performance Management System (PMS) Objective The purpose of PMS is to integrate the process of objective setting, assessment and evaluation that will support growth of – employee, department & organization as a whole. The objective of this policy is: To align individual objectives to that of the organizations. To ensure an objective evaluation of an employee’s performance. To assess the organization capability to deliver on the set objectives To identify gaps in performance and take necessary actions to ensure the achievement of organizational and individual goals. Eligibility Employees who have joined on or before 31st December will be a part of the appraisal process. Appraisal Cycle Mid-year Appraisal cycle(October), no performance ratings given, only revaluation. Yearly - following Financial year Methodology Bell curve method (6 Point Rating Scale: A, B+, B, C+, C, D) Outcome Career planning process. Determining the Compensation, Rewards & Recognition. Create a culture of meritocracy. e-Nxt Financials Limited PMS – Process Flow e-Nxt Financials Limited Internal Job Posting Objective The purpose IJP is to encourage and provide equal opportunity to internal talent which would aim at providing career opportunities and growth which in turn will result in employee retention. Eligibility All employees who have completed 18 months in existing role. Applying for an IJP A candidate can apply for IJP by attaching their resume through email. To apply for an IJP the candidate does not need to seek the approval or the signature of the immediate Supervisor/ AVP or the Business Head. The HR SPOC verifies the lock-in period with the applicant's regional HR. An application received after the due date will not be accepted under any circumstances. e-Nxt Financials Limited Internal Job Posting Interview Process Interview will be conducted by the following panel: Designations Interview Panel Executive to Asst. Manager RHR and Operation Manager Manager RHR or AVP and Sr. Operation Manager Sr. Manager and Above HR Head/ AVP and Business Head The feedback will be communicated, within 5 days to all candidates who have been through the interview process, by the HR IJP SPOC. An employee, once selected through an IJP must immediately be issued a Letter of Appointment/Transfer to the new position by the Corporate HR. After the acceptance, the applicant cannot deny moving to the new position and will not be assessed for any other position even if eligible. e-Nxt Financials Limited Payroll Payroll Link : https://pay.paysquare.com/login.aspx Bank Accounts- HDFC/ICICI e-Nxt Financials Limited Star Awards – R&R Programme Objective • Create a recognition platform across the verticals and geographies. • To provide guidelines to recognize specific, unique, value added and critical performance incidents within or beyond expected & predefined performance objectives. • To reward these performances through monetary or non-monetary terms indicating organisational recognition and appreciation towards the employees. • Create a sustainable and practical R&R. e-Nxt Financials Limited Star Awards – R&R Programme e-Nxt Financials Limited Mobile policy Coverage and Scope Employees on field - Sales and collections team Employees who are Assistant Manager and Above. Employees who are covered under mobile allowance in their ctc, they will not be eligible for reimbursement Handset & Reimbursements: Employee to procure the handset AVP and Above need to procure a PDA(Blackberry Services) If billing exceeds ceiling, the same will be recovered from salary. Level Executives Max Reimbursement For Max Reimbursement For Handset Call Charges Rs. 1,500 Rs. 500 Team Leaders to Asst. Managers Rs. 3,000 Rs. 750 Managers Sr. Managers Rs. 1,000 Rs. 1,500 Rs. 5,000 Rs. 10,000 Guidelines: The mobile phones ‘switched on’ throughout the day. All employees will have to opt for TATA CDMA/GSM. Cost of Repairs and Maintenance will be borne by user. Handset will be replaced after 3 years, and old handset can be retained without any recovery. In case of loss of handset the same will be replenished by employee himself. e-Nxt Financials Limited Travel Policy Collections - x-Bucket and 1-4 Bucket, SAM (LPO), Sales & Marketing Reservation (through authorised agent)/ Cancellation charges may be reimbursed with approval. Conveyance / Travel reimbursement claims needs to be submitted before 15th of the month. Claims older than 30 days will require Regional Manager’s approval. Claims older than 90 days will not be entertained unless approved by the Business head and COO. Business head/ Functional head can approve tour advance of an employee which can later be settled against the bills of the same. If the bills are not submitted within 15 days after completion of travel, the advance amount will be recovered from the salary. Local Conveyance, Travel requisition and expenses for all employees of the level from Executive to State Head has to be recommended by reporting Manager and approved as per annexure (appended below) provided by the respective verticals. Executives and Sr. Executives Particulars Tier 1 Entitlement for Hotel* Actuals upto Rs. 1,500/- Actuals upto Rs. 1100/- Rs. 350/- Rs. 300/- Rs. 250/- Rs. 375/- Rs. 300/- Rs. 150/- Meals (Applicable for same day return travel) Travel Allowance - No bills required (Employee makes arrangement for lodging and boarding) Tier 2 Team Leaders and Asst. Managers Tier 3 Actuals upto Rs. 600/- Particulars Entitlement for Hotel* Tier 1 Tier 2 Tier 3 Actuals upto Rs. 3,000/- Actuals upto Rs. 2,250/- Actuals upto Rs. 1,250/- Rs. 450/- Rs. 300/- Rs. 600/- Rs. 300/- Meals (Applicable for same Rs. 600/day return travel) Travel Allowance No bills required (Employee makes own Rs. 750/arrangement for lodging and boarding) e-Nxt Financials Limited Travel Policy Personal vehicle for official Travel Four Wheeler: Rs. 9 per km.(Car capacity of 1.6 L and above, entitlement will be Rs. 12 per km). Two Wheeler: Rs. 1.75 per km. Employees in Stressed Asset Management vertical will not be eligible for local conveyance within their territory limits (25 km from their base location). The amount is a ceiling of Local conveyance and Travel expenses combined together. Combined Ceiling for levels (Amount in Rs.) per month Approver Regional Manager Executive (CRE/ LRE) Up to 3,000 Local conveyance and Travel expense limits (pm) Position Travel Conveyance Rs. 30,000/- Rs. 5,000/- State Head Rs. 6,500/- Rs. 3,500/- Team Leader Rs. 3,000/- Rs. 3,000/- - Rs. 2,000/- Regional Sales Manager Business Development Manager Team Leader Up to 3,500 State Head Up to 4,000 Approval Matrix – Sales and Marketing Level Approver Regional Sales Manager Head-Sales and Marketing State Head Regional Sales Manager Team Leader, Business State Head Development Manager e-Nxt Financials Limited Travel Policy Corporate, Support Functions, PDC, CPA, FAO, HRSS, Voice Support Reservation (through authorised agent)/ Cancellation charges may be reimbursed with approval. Conveyance / Travel reimbursement claims needs to be submitted before 15th of the month. Business head/ Functional head can approve tour advance of an employee which can later be settled against the bills of the same. If the bills are not submitted within 15 days after completion of travel, the advance amount will be recovered from the salary. Ground transportation for female employees will be provided from their residence/ hotel to the point of departure and from the point of arrival to the hotel/ residence/ office/ place of visit for travel before 6:00 am and after 8:30 pm. Tour Expenses – Ceiling Per day Executives and Sr. Executives Particulars Entitlement for Hotel* Meals (Applicable for same day return travel) Travel Allowance No bills required (Employee makes arrangement for lodging and boarding) Tier 1 Team Leaders and Asst. Managers Tier 2 Tier 3 Actuals upto Rs. 1,500/- Actuals upto Rs. 1100/- Actuals upto Rs. 600/- Rs. 350/- Rs. 300/- Rs. 250/- Rs. 375/- Rs. 300/- Rs. 150/- Particulars Entitlement for Hotel* Meals (Applicable for same day return travel) Travel Allowance - No bills required (Employee makes own arrangement for lodging and boarding) Tier 1 Actuals upto Rs. 3,000/- Tier 2 Actuals upto Rs. 2,250/- Tier 3 Actuals upto Rs. 1,250/- Rs. 600/- Rs. 450/- Rs. 300/- Rs. 750/- Rs. 600/- Rs. 300/- e-Nxt Financials Limited Travel Policy Corporate, Support Functions, PDC, CPA, FAO, HRSS, Voice Support Manager to Sr Manager Particulars Entitlement for Hotel* Meals (Applicable for same day return travel) Travel Allowance - No bills required (Employee makes own arrangement for lodging and boarding) Tier 1 Actuals up to Rs. 6,000/Actuals upto Rs. 1,200/- Tier 2 Actuals up to Rs. 4,500/Actuals upto Rs. 900/- Tier 3 Actuals up to Rs. 2,500/Actuals upto Rs. 500/- Rs. 1,500/- Rs. 1,125/- Rs. 625/- Personal vehicle for official Travel Four Wheeler: Rs. 9 per km.(Car capacity of 1.6 L and above, entitlement will be Rs. 12 per km). Two Wheeler: Rs. 1.75 per km. e-Nxt Financials Limited Team Bonding Team leader / Manager of a department can spend an amount of Rs. 75/- per employee per month on employee engagement activities like picnic, movie, lunch/ Dinner, etc. Rules for spending: An Employee will be eligible for Rs. 75 per month. The team can spend it monthly or can accumulate upto March and celebrate a large event. No spending in advance. The expense must be approved by Business head. Company does not take any responsibility of such arrangements/ event. The leader is advised to take full precaution and keep business sensitivity in mind. e-Nxt Financials Limited Snapshot – e-Nxt day celebration Our first Annual day was held on 15th December 2011. e-Nxt Financials Limited Intranet - eXpress Express is a platform and forum where all employees @e-nxt can come together. It to enhance Employee engagement through interactive activities. Through Express we intend to bring together Pan India employees with varied cultures and geographies and work under different verticals under one roof. The link for the intranet is as follows: Intranet: http://192.168.15.75/IntranetTwo/ Internet: http://203.201.252.134/intranettwo/ e-Nxt Financials Limited Contact List Contact Region/ Department Email Id Contact Number Contact Region/ Department Email Id Delphine Fernandes Corporate Recruitments [email protected] 02267627407 Ask HR Queries Related to HR [email protected] Pavitra Shetty Maharashtra, Goa & FAO [email protected] 02267627410 Bank Account Yogesh Salvi [email protected] 02267627536 Padmaja Navale CPA and Branch OpsWest [email protected] 022 67627417 Attendance,Business Card, Email and Domain generation Rinkel Serrao [email protected] 02267627536 Neetu Bhardwaj North [email protected] 9250002804 Conveyance/ Travel Madhuri Naik/ Sonal Bhaskar Prachi Vanmali Gujarat, Confirmation Letter Subhash Kharat Shraddha Palav MP, Chhattisgarh [email protected] 02267627438 Full and Final Settlement Swati Tawde [email protected] 022-67627414 Mustafa Laskar Assam, North East, Orissa Mustafa.laskar@e-nxt 0361-2735275 – 76 ID-Card Nitin More [email protected] 02267627409 Pritha Raha West Bengal ,Bihar [email protected] 033-64511745 Internal Ethics Audit Team Mr. S V Deodhar [email protected] Sangeetha Srimani Jharkhand [email protected] 033-64511745 IT Helpdesk Central Team at Hyderabad [email protected] Varaprasad Dasari Karnataka, Kerala [email protected] 080-65393031 Medi-Claim/ Insurance Ms. Geeta intimationmumbai@medi assistindia.com 9321988258 Ashok G Andhra Pradesh,Tamil Nadu [email protected] 9246332177 Venkatesh Kounder [email protected] 02267627400/1 Carlos Murzello CPC [email protected] 2267627471 Geeta / Shobha [email protected] 022-67627457/ 7406 [email protected] 02261317835 Payroll team [email protected] 02267627444/6 Prasad Pingulkar Voice Support and PDC [email protected] 022 67627408 Mobile Reimbursements PF & ESIC (Creation, Transfer, Withdrawal) Salary slips/ Salary issues [email protected] , [email protected] [email protected] Contact Number 022-67627440/ 7433 02267627522 For any query or issue related to joining formalities please contact your concerned HR person. Other specific queries please follow these numbers. It is a good practice to resolve any query through proper channel. Follow these contacts by keeping your Line Manager and HR informed. * Contacts may vary during the course of time. Details can always be obtained through the board line number - +91-22-67627400 e-Nxt Financials Limited Thank You! e-Nxt Financials Limited